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Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

What types of jobs does Six Flags New England offer and how do I apply?

Six Flags New England offers jobs that are fun and fulfilling, whether they are for the season or for the long term. Find more information and apply online on the Jobs page of our website. View Jobs.

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

How do I get information about Six Flags New England and the area?

Six Flags New England is located in Agawam, MA. Please visit the various pages on the website to find information on all of our rides, shows and attractions.

Is smoking permitted in the park?

Six Flags allows smoking, including electronic cigarettes, only in areas identified as designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited. Six Flags prohibits smoking marijuana at any time, even in designated smoking areas.

What is the email newsletter and how do I receive it?

The Six Flags eNewsletter features articles about the park, discount coupons, contests, a calendar of events and more! It gets sent out every two weeks during the operating season. Sign up today! Sign Up For eNewsletter.

What is the mailing address and phone number?

Our mailing address is Route 159, 1623 Main St, P.O. Box 307, Agawam, MA 01001. Our phone number is (413) 786-9300. Live operators are available during regular park hours and during business hours on non-operating days.

What special events are planned for this year?

Visit our events calendar for upcoming events. We update the calendar throughout the season, so be sure to check back often. View Event Calendar.

Park Information

Do I need a smart phone to use THE FLASH Pass?

Yes. A smart phone with access to the internet is required to utilize the service, including Skip The Line passes. Bands and tickets are not accepted at THE FLASH Pass ride entry points. Participating water parks may have alternative options.

Are there group rates for THE FLASH Pass?

Yes, for future purchases. Same day group sales are not available. If your group is of 15 to 99 guests, please use the Tickets & Passes tab and select Group Tickets from the drop-down menu. For groups of 100 people or more, please follow the same steps to request more information.

Can I use my All Season THE FLASH Pass at all parks?

No. The All Season THE FLASH Pass can only be used at your home park. There is a National Season THE FLASH Pass option that can be purchased from your home park website and be used at all participating THE FLASH Pass locations.

Can I use my THE FLASH Pass on any day after I purchased it?

No. THE FLASH Pass can only be used for the day it was purchased for. Dates are non-transferable.

Does THE FLASH Pass include admission to the park?

No. THE FLASH Pass does not include admission to the park. Admission is required to be able to utilize THE FLASH Pass.

Do all the names of the people using THE FLASH Pass have to be on the ticket voucher?

Yes, the ticket can only be used for the assigned guest. Tickets are for each person and cannot be shared.

How many tickets will I receive for a multi-party THE FLASH Pass?

Prices are per person; therefore each person must have their own ticket. If your group will be staying together each ticket can be used on the same account.

Are animals permitted at Six Flags New England?

Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. For more information please view our Safety & Accessibility Guide. View Safety & Accessibility Guide.

Are laser pointers permitted?

For the safety of our Guests and employees, laser pointers are not permitted.

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group.

Do you rent strollers and wheelchairs?

All Strollers, wheelchairs and electronic convenience vehicles (ECVs) are available at Main Street Rental Center on a first-come, first-served basis, for a nominal fee. To rent these items, a valid driver’s license, state identification, military identification, or major credit card may be required.

Does Six Flags New England have a dress code?

In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags New England strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in Hurricane Harbor water park. Park admission may be denied if clothing is deemed by management to be inappropriate.

How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit gate, including season pass holders and Members. When guests return to the park, they must have a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden. Season Passes and Memberships are only valid to scan once per day. During Fright Fest re-entry is limited.

Is there a place to store my belongings inside the park?

Daily locker rentals are available on a first-come first-serve basis just inside the front gate and at the entrance of Hurricane Harbor. There is also a location in Rockville behind Rockville Ring Toss. They may not be reserved in advance. The lockers in Hurricane Harbor close when the water park closes, which is before the theme park. All items must be removed at this time.

May I bring my own food and beverages into Six Flags New England?

Food, beverages, coolers and grills may not be brought into the park. The only food exceptions are for food allergies as described below and infant food, in non-glass jars. Six Flags New England prohibits the use of grills and open flames in and around the property, including parking lots. Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7×8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag). One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Please see First Aid at Six Flags New England to receive a medical sticker.

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags New England. Stop by Guest Relations for help planning your day at the park. We have even more ideas on our Tips for Family Fun page. View Tips for Family Fun Page

What happens if I lose something while at the park?

Head over to Lost and Found, located on Main St next to the Carousel. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Report your lost item online on our Lost & Found information page. View Lost & Found Page

What happens if it rains?

Six Flags New England contains all types of activities, many of which are not dependent upon good weather. Some rides and shows will close temporarily during electrical storms, heavy rains, high winds and other severe weather conditions. These attractions will re-open when conditions permit safe operation. Most restaurants, theaters and shops will remain open. If the weather causes a majority of our rides to close for an extended period, we will offer a complimentary return pass. Certain rules and restrictions apply.

 

Learn About Weather Guarantee

What is Six Flags New England’s alcoholic beverage policy?

No alcoholic beverages are allowed to be brought into Six Flags Parks. Beer can be purchased at several dining areas throughout the park. Six Flags New England asks that Guests remain in the dining area while they finish their drink and to please drink responsibility. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages. Additionally, consumption of alcoholic beverages is not allowed anywhere in the Guest parking lot.

Where can I find information for guests with disabilities?

Visit our guest with disabilities page for information on accessibility at Six Flags New England. View Guest With Disabilities Page

Attraction Information

What is your loose article policy?

Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost, stolen or damaged items. Loose articles of any kind (including but not limited to purses, backpacks and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of the following rides: SUPERMAN™ The Ride, BATMAN THE DARK KNIGHT™, THE JOKER™, RIDDLER™ Revenge and Wicked Cyclone. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line. Items lost on rides will not be retrieved during park operating hours and often times may not be located.

What ride restrictions are there?

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website and on signs posted at each ride. View Rides Page

What is considered exceptional size where rides are concerned?

Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

What is Six Flags New England’s oldest existing roller coaster?

The oldest existing roller coaster at Six Flags New England is the Thunderbolt built in 1941.

What is THE FLASH Pass and how does it work?

THE FLASH Pass is an electronic ride reservation system that holds your place in line at the park’s most popular rides while you enjoy other attractions. Learn About THE FLASH Pass

Are there restrictions for guests with casts?

Due to safety concerns, casts are not permitted on certain attractions at Six Flags New England. For a complete list, please view our Safety & Accessibility Guide. Casts of any kind are not permitted on any slides in Hurricane Harbor. For rides that allow casts, the cast must not restrict the guest from bending their elbow or knee. Casts cannot restrict ride restraints in any way. For more information, please view our Safety & Accessibility Guide.

 

View Safety & Accessibility Guide

Are there restrictions for guests with prosthetic devices?

There are restrictions on certain rides, depending on the prosthetic device. Please view our Safety & Accessibility Guide. You may also contact Guest Relations while at the park with questions.

View Safety & Accessibility Guide

Are there rides for small children to enjoy?

Six Flags New England is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page. View Kids Page

Does Six Flags New England have live shows?

Nothing provides more lasting memories than a great show, especially when shared with friends and family. That’s why, in addition to the most thrilling rides on the planet, you’ll find a wide variety of top-shelf entertainment right here at the park. The kind of entertainment you’ll be talking about for years to come. For shows, please visit our entertainment page.

View Entertainment Page

How fast are Six Flags New England’s roller coasters?

The fastest roller coaster at Six Flags New England is SUPERMAN The Ride, which travels between 70 and 85 mph depending on weight and temperature.

How many rides does Six Flags New England have?

Six Flags New England has more than 60 rides that range from mild to MAX on the thrill meter. For a list of rides and their descriptions, visit our attractions page. Plan to ride our most popular rides early in the day, or after 5 pm. Visit our attractions page for a complete listing.

View Attractions Page

How many roller coasters does Six Flags New England have?

Six Flags New England has 11 coasters and is home to one of the top rated steel coasters on the planet, SUPERMAN The Ride. Please visit our rides page for a complete list.

 

View Rides Page

How tall are the roller coasters?

The tallest roller coaster at Six Flags New England is SUPERMAN The Ride, which rises 208 feet into the air and, thanks to an underground tunnel, plunges 221 feet!

Some rides require that a child be accompanied by an adult or responsible person. How are these defined?

A responsible person is someone who meets all the requirements to ride the ride themselves and is at least 54” tall or taller .

What are the height requirements for the roller coasters?

The height requirements vary for each roller coaster. The restrictions are listed online, on the Park Map & Guide signs throughout the park, as well as at each ride and are subject to change at any time for your safety. View Height Requirements

What are the most popular rides for thrill-seekers?

See our top thrill rides. View Thrill Rides

Trip Planning

Is there a place where I can leave my pets?

Pets are not permitted in the park. Six Flags New England does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags New England will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

What are the best days to visit?

Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.

What is the weather like?

The weather varies on a daily basis. We recommend you check the forecast before arriving and dress appropriately for the weather.

What kinds of food does the park have?

From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags New England proudly serves Coca-Cola® products throughout the park for your enjoyment as well. View our Dining page for a list of dining options. View Dining Page

Online Purchases

What if I lose my Print-N-Go Ticket(s)?

To look up your receipt, enter your email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

Why can’t I view the online store?

This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 please download the latest version. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

Why do I have to register each Print-N-Go ticket?

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID. For organized groups only, tickets may be registered in the name of the group. The group leader may be asked for photo ID.

Why is there a $1 “pending transaction” on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 “pending transaction” when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.

Can I change the registered name after a Print-N-Go ticket is printed?

It is not a problem if you have misspelled a name or need to change the name on a Print-N-Go ticket. Simply refer to your e-mail receipt and click the web link to the Print-N-Go site where you originally printed your tickets. Make the desired correction and reprint the ticket. E-commerce customer support staff are unable to the change names on tickets under any circumstances.

Can I pick up my order at the park?

A “will call” option is not available at this time. However, if you are unable to print your tickets or access them from your mobile device, please go to the Guest Relations window at the park on the day of your visit where they will be able to look up your order and print your tickets for you. There is a $3 fee to reprint your tickets. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

How can I call Customer Support?

We provide 24/7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

How do I get my Season Pass coupon book?

No more coupon books to carry around! We’ve made it easier than ever to save money at the park with your Season Pass or Membership. All of your coupons, discounts and ticket offers for friends are loaded electronically right on your card.

To see a complete list of all of your discounts and special offers, visit sixflags.com/pass. You can also download the official Six Flags app to view your Passholder offers.

How do I print my tickets at home?

The print option allows you to print your tickets from your personal printer or save digitally to scan directly from your mobile device. Skip the ticket window and go straight to the gate!

How is my package shipped?

If you purchased tickets only and did not select Print-N-Go, all orders can be shipped via First Class Mail or UPS Expedited. If you renewed your season pass online, vouchers are shipped via First Class Mail, UPS Ground or UPS Expedited. If you used a UPS ship method, no signature is required and UPS rerouting is not allowed. UPS may deliver up to 8:00 p.m. When you enter your billing information, estimated times of delivery will be provided.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

What if I cannot print my ticket(s)?

Please be sure to read your email receipt for complete instructions. If you have not yet assigned names and printed your tickets, refer to your email receipt for instructions (which contains a link to the ticket registration page URL).Please check your printer:Check to make sure your printer is plugged in, properly connected and turned on.Make sure that all color and black ink cartridges contain ink and are working properly.If you are not sure that you have ink, please print a test page such as an email or a photograph.If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you.You will need to bring the following:The credit card used to purchase these tickets.Photo ID.Your email receipt or your order confirmation number.If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. Guest Relations will assign an additional printing fee for tickets being printed at the park. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

What if I made a mistake on my shipping address and I need to correct it?

Please contact Six Flags e-commerce shipping. Shipping department hours: Monday – Friday, 9 a.m. – 5 p.m. Eastern Time. Closed most major public holidays.Contact eCommerce Shipping Department

What if I made a mistake when ordering items from this site?

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.The ecommerce call center staff cannot process a refund under any circumstances.Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

What is the refund policy?

Tickets, season passes and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. Six Flags does not offer cancellations, refunds, rain checks or exchanges.

What should I do if I can’t activate my card online?

If you experience problems activating your season pass online, bring your pass to Guest Relations for assistance. An additional fee may apply.

Pricing and Admissions

What is the difference between THE FLASH Pass and a Skip the line Pass?

THE FLASH Pass is a ride reservation system that you can use as many times as you would like during your visit to the park. Some rides may have certain limitations. A THE FLASH Pass is an add-on item that can be purchased by anyone once they have gained access to the park. A Skip the Line pass is a special benefit for certain season pass/ membership holders. It allows those guests to skip the line of one (1) ride, one (1) time, for that one (1) passholder. Once the Skip the Line pass has been used the benefit will no longer be available for use.

What should I do if I have an issue with my online ticket order?

Please contact Six Flags Guest Relations at (413) 786-9300

What if I have an unused season pass from a prior season?

Unused and unprocessed Season Passes cannot be returned for value or credit toward a current Season Pass.

What should I do if I can’t print my online tickets?

Tickets can be scanned directly from your mobile device. If you cannot access the tickets from your mobile device, your tickets can be printed at Guest Relations if you have your order confirmation number and valid ID.

Do you offer a non-rider discount?

No, Six Flags New England is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office.

Do you offer military discounts?

Yes, please visit Six Flags New England – Military & Veteran Discounts for additional information. Most military bases offer discounted admission tickets at their MWR/ITR offices.

Do you offer rain checks?

The Park contains all types of activities, many of which are not dependent upon good weather. Some rides and shows will close temporarily during electrical storms, heavy rains, high winds and other severe weather conditions. These attractions will re-open when conditions permit safe operation. Most restaurants, theaters and shops will remain open. If the weather causes a majority of our rides to close for an extended period, we will offer a complimentary return pass. Certain rules and restrictions apply.

 

Learn About Weather Guarantee

Does my child need a Season Pass or ticket?

Children 2 and under receive free admission to Six Flags New England. A guest does not need a season pass until they are 3 or older. Once your child is this age, the price would be the same as the other passes.

Does Six Flags New England offer a discount on admission for groups?

Enjoy great rates for groups and relax with a catered meal in your own private picnic area. For more information, visit our group sales page. Annually, we host hundreds of groups from business, school, union, church and social organizations.

View Group Sales Page

Does Six Flags New England sell gift certificates?

No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season. Purchase Tickets

How much is parking?

Prices for parking can be found on our One-Day Add-Ons page. View One-Day Add-Ons page

I lost something in the park. What should I do?

Head over to Lost Parents, located on Main St next to the Carousel. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Report your lost item online on our Lost & Found information page.

View Lost & Found Page

What are the current ticket prices?

Six Flags New England offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, Season Passes and other options.

View Ticket Page

What does my Six Flags New England admission ticket include?

Your Six Flags New England ticket includes admission to the theme park and most special events throughout the year. Hurricane Harbor water park (open seasonally) is an additional fee.

What if I have an unused daily ticket that has expired?

Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. Expired tickets cannot be returned for refund.

What forms of Payment does Six Flags New England accept?

Six Flags New England accepts card payments only at all locations including restaurants, retail stores, games, ticket windows, and parking toll booths. You can either pay for purchases using a Visa, Mastercard, American Express, Discover, or debit card as well as Apple Pay and Google Pay. Only have cash? You can convert your cash to a prepaid debit card at one of the multiple kiosks located throughout the park and anywhere in the U.S. where Mastercard is accepted.

 

Kiosk Locations:

Candy Cabin

Coaster Candy

LEX CORP™ Arcade in DC UNIVERSE™

Looney Tunes Emporium

Main Gate

Monsoon Marge’s Gift Shop

Rockville Arcade

Switching to card payments means there’s more options! You can pay for purchases using a VISA, Mastercard, American Express, Discover, or any debit card.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $20. Upload your pass into the Six Flags App for convenient use.

Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

What types of jobs does Six Flags New England offer and how do I apply?

Six Flags New England offers jobs that are fun and fulfilling, whether they are for the season or for the long term. Find more information and apply online on the Jobs page of our website. View Jobs.

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

How do I get information about Six Flags New England and the area?

Six Flags New England is located in Agawam, MA. Please visit the various pages on the website to find information on all of our rides, shows and attractions.

Is smoking permitted in the park?

Six Flags allows smoking, including electronic cigarettes, only in areas identified as designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited. Six Flags prohibits smoking marijuana at any time, even in designated smoking areas.

What is the email newsletter and how do I receive it?

The Six Flags eNewsletter features articles about the park, discount coupons, contests, a calendar of events and more! It gets sent out every two weeks during the operating season. Sign up today! Sign Up For eNewsletter.

What is the mailing address and phone number?

Our mailing address is Route 159, 1623 Main St, P.O. Box 307, Agawam, MA 01001. Our phone number is (413) 786-9300. Live operators are available during regular park hours and during business hours on non-operating days.

What special events are planned for this year?

Visit our events calendar for upcoming events. We update the calendar throughout the season, so be sure to check back often. View Event Calendar.

Park Information

Do I need a smart phone to use THE FLASH Pass?

Yes. A smart phone with access to the internet is required to utilize the service, including Skip The Line passes. Bands and tickets are not accepted at THE FLASH Pass ride entry points. Participating water parks may have alternative options.

Are there group rates for THE FLASH Pass?

Yes, for future purchases. Same day group sales are not available. If your group is of 15 to 99 guests, please use the Tickets & Passes tab and select Group Tickets from the drop-down menu. For groups of 100 people or more, please follow the same steps to request more information.

Can I use my All Season THE FLASH Pass at all parks?

No. The All Season THE FLASH Pass can only be used at your home park. There is a National Season THE FLASH Pass option that can be purchased from your home park website and be used at all participating THE FLASH Pass locations.

Can I use my THE FLASH Pass on any day after I purchased it?

No. THE FLASH Pass can only be used for the day it was purchased for. Dates are non-transferable.

Does THE FLASH Pass include admission to the park?

No. THE FLASH Pass does not include admission to the park. Admission is required to be able to utilize THE FLASH Pass.

Do all the names of the people using THE FLASH Pass have to be on the ticket voucher?

Yes, the ticket can only be used for the assigned guest. Tickets are for each person and cannot be shared.

How many tickets will I receive for a multi-party THE FLASH Pass?

Prices are per person; therefore each person must have their own ticket. If your group will be staying together each ticket can be used on the same account.

Are animals permitted at Six Flags New England?

Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. For more information please view our Safety & Accessibility Guide. View Safety & Accessibility Guide.

Are laser pointers permitted?

For the safety of our Guests and employees, laser pointers are not permitted.

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group.

Do you rent strollers and wheelchairs?

All Strollers, wheelchairs and electronic convenience vehicles (ECVs) are available at Main Street Rental Center on a first-come, first-served basis, for a nominal fee. To rent these items, a valid driver’s license, state identification, military identification, or major credit card may be required.

Does Six Flags New England have a dress code?

In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags New England strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in Hurricane Harbor water park. Park admission may be denied if clothing is deemed by management to be inappropriate.

How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit gate, including season pass holders and Members. When guests return to the park, they must have a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden. Season Passes and Memberships are only valid to scan once per day. During Fright Fest re-entry is limited.

Is there a place to store my belongings inside the park?

Daily locker rentals are available on a first-come first-serve basis just inside the front gate and at the entrance of Hurricane Harbor. There is also a location in Rockville behind Rockville Ring Toss. They may not be reserved in advance. The lockers in Hurricane Harbor close when the water park closes, which is before the theme park. All items must be removed at this time.

May I bring my own food and beverages into Six Flags New England?

Food, beverages, coolers and grills may not be brought into the park. The only food exceptions are for food allergies as described below and infant food, in non-glass jars. Six Flags New England prohibits the use of grills and open flames in and around the property, including parking lots. Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7×8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag). One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Please see First Aid at Six Flags New England to receive a medical sticker.

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags New England. Stop by Guest Relations for help planning your day at the park. We have even more ideas on our Tips for Family Fun page. View Tips for Family Fun Page

What happens if I lose something while at the park?

Head over to Lost and Found, located on Main St next to the Carousel. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Report your lost item online on our Lost & Found information page. View Lost & Found Page

What happens if it rains?

Six Flags New England contains all types of activities, many of which are not dependent upon good weather. Some rides and shows will close temporarily during electrical storms, heavy rains, high winds and other severe weather conditions. These attractions will re-open when conditions permit safe operation. Most restaurants, theaters and shops will remain open. If the weather causes a majority of our rides to close for an extended period, we will offer a complimentary return pass. Certain rules and restrictions apply.

 

Learn About Weather Guarantee

What is Six Flags New England’s alcoholic beverage policy?

No alcoholic beverages are allowed to be brought into Six Flags Parks. Beer can be purchased at several dining areas throughout the park. Six Flags New England asks that Guests remain in the dining area while they finish their drink and to please drink responsibility. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages. Additionally, consumption of alcoholic beverages is not allowed anywhere in the Guest parking lot.

Where can I find information for guests with disabilities?

Visit our guest with disabilities page for information on accessibility at Six Flags New England. View Guest With Disabilities Page

Attraction Information

What is your loose article policy?

Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost, stolen or damaged items. Loose articles of any kind (including but not limited to purses, backpacks and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of the following rides: SUPERMAN™ The Ride, BATMAN THE DARK KNIGHT™, THE JOKER™, RIDDLER™ Revenge and Wicked Cyclone. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line. Items lost on rides will not be retrieved during park operating hours and often times may not be located.

What ride restrictions are there?

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website and on signs posted at each ride. View Rides Page

What is considered exceptional size where rides are concerned?

Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

What is Six Flags New England’s oldest existing roller coaster?

The oldest existing roller coaster at Six Flags New England is the Thunderbolt built in 1941.

What is THE FLASH Pass and how does it work?

THE FLASH Pass is an electronic ride reservation system that holds your place in line at the park’s most popular rides while you enjoy other attractions. Learn About THE FLASH Pass

Are there restrictions for guests with casts?

Due to safety concerns, casts are not permitted on certain attractions at Six Flags New England. For a complete list, please view our Safety & Accessibility Guide. Casts of any kind are not permitted on any slides in Hurricane Harbor. For rides that allow casts, the cast must not restrict the guest from bending their elbow or knee. Casts cannot restrict ride restraints in any way. For more information, please view our Safety & Accessibility Guide.

 

View Safety & Accessibility Guide

Are there restrictions for guests with prosthetic devices?

There are restrictions on certain rides, depending on the prosthetic device. Please view our Safety & Accessibility Guide. You may also contact Guest Relations while at the park with questions.

View Safety & Accessibility Guide

Are there rides for small children to enjoy?

Six Flags New England is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page. View Kids Page

Does Six Flags New England have live shows?

Nothing provides more lasting memories than a great show, especially when shared with friends and family. That’s why, in addition to the most thrilling rides on the planet, you’ll find a wide variety of top-shelf entertainment right here at the park. The kind of entertainment you’ll be talking about for years to come. For shows, please visit our entertainment page.

View Entertainment Page

How fast are Six Flags New England’s roller coasters?

The fastest roller coaster at Six Flags New England is SUPERMAN The Ride, which travels between 70 and 85 mph depending on weight and temperature.

How many rides does Six Flags New England have?

Six Flags New England has more than 60 rides that range from mild to MAX on the thrill meter. For a list of rides and their descriptions, visit our attractions page. Plan to ride our most popular rides early in the day, or after 5 pm. Visit our attractions page for a complete listing.

View Attractions Page

How many roller coasters does Six Flags New England have?

Six Flags New England has 11 coasters and is home to one of the top rated steel coasters on the planet, SUPERMAN The Ride. Please visit our rides page for a complete list.

 

View Rides Page

How tall are the roller coasters?

The tallest roller coaster at Six Flags New England is SUPERMAN The Ride, which rises 208 feet into the air and, thanks to an underground tunnel, plunges 221 feet!

Some rides require that a child be accompanied by an adult or responsible person. How are these defined?

A responsible person is someone who meets all the requirements to ride the ride themselves and is at least 54” tall or taller .

What are the height requirements for the roller coasters?

The height requirements vary for each roller coaster. The restrictions are listed online, on the Park Map & Guide signs throughout the park, as well as at each ride and are subject to change at any time for your safety. View Height Requirements

What are the most popular rides for thrill-seekers?

See our top thrill rides. View Thrill Rides

Trip Planning

Is there a place where I can leave my pets?

Pets are not permitted in the park. Six Flags New England does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags New England will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

What are the best days to visit?

Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.

What is the weather like?

The weather varies on a daily basis. We recommend you check the forecast before arriving and dress appropriately for the weather.

What kinds of food does the park have?

From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags New England proudly serves Coca-Cola® products throughout the park for your enjoyment as well. View our Dining page for a list of dining options. View Dining Page

Online Purchases

What if I lose my Print-N-Go Ticket(s)?

To look up your receipt, enter your email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

Why can’t I view the online store?

This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 please download the latest version. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

Why do I have to register each Print-N-Go ticket?

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID. For organized groups only, tickets may be registered in the name of the group. The group leader may be asked for photo ID.

Why is there a $1 “pending transaction” on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 “pending transaction” when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.

Can I change the registered name after a Print-N-Go ticket is printed?

It is not a problem if you have misspelled a name or need to change the name on a Print-N-Go ticket. Simply refer to your e-mail receipt and click the web link to the Print-N-Go site where you originally printed your tickets. Make the desired correction and reprint the ticket. E-commerce customer support staff are unable to the change names on tickets under any circumstances.

Can I pick up my order at the park?

A “will call” option is not available at this time. However, if you are unable to print your tickets or access them from your mobile device, please go to the Guest Relations window at the park on the day of your visit where they will be able to look up your order and print your tickets for you. There is a $3 fee to reprint your tickets. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

How can I call Customer Support?

We provide 24/7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

How do I get my Season Pass coupon book?

No more coupon books to carry around! We’ve made it easier than ever to save money at the park with your Season Pass or Membership. All of your coupons, discounts and ticket offers for friends are loaded electronically right on your card.

To see a complete list of all of your discounts and special offers, visit sixflags.com/pass. You can also download the official Six Flags app to view your Passholder offers.

How do I print my tickets at home?

The print option allows you to print your tickets from your personal printer or save digitally to scan directly from your mobile device. Skip the ticket window and go straight to the gate!

How is my package shipped?

If you purchased tickets only and did not select Print-N-Go, all orders can be shipped via First Class Mail or UPS Expedited. If you renewed your season pass online, vouchers are shipped via First Class Mail, UPS Ground or UPS Expedited. If you used a UPS ship method, no signature is required and UPS rerouting is not allowed. UPS may deliver up to 8:00 p.m. When you enter your billing information, estimated times of delivery will be provided.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

What if I cannot print my ticket(s)?

Please be sure to read your email receipt for complete instructions. If you have not yet assigned names and printed your tickets, refer to your email receipt for instructions (which contains a link to the ticket registration page URL).Please check your printer:Check to make sure your printer is plugged in, properly connected and turned on.Make sure that all color and black ink cartridges contain ink and are working properly.If you are not sure that you have ink, please print a test page such as an email or a photograph.If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you.You will need to bring the following:The credit card used to purchase these tickets.Photo ID.Your email receipt or your order confirmation number.If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. Guest Relations will assign an additional printing fee for tickets being printed at the park. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

What if I made a mistake on my shipping address and I need to correct it?

Please contact Six Flags e-commerce shipping. Shipping department hours: Monday – Friday, 9 a.m. – 5 p.m. Eastern Time. Closed most major public holidays.Contact eCommerce Shipping Department

What if I made a mistake when ordering items from this site?

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.The ecommerce call center staff cannot process a refund under any circumstances.Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

What is the refund policy?

Tickets, season passes and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. Six Flags does not offer cancellations, refunds, rain checks or exchanges.

What should I do if I can’t activate my card online?

If you experience problems activating your season pass online, bring your pass to Guest Relations for assistance. An additional fee may apply.

Pricing and Admissions

What is the difference between THE FLASH Pass and a Skip the line Pass?

THE FLASH Pass is a ride reservation system that you can use as many times as you would like during your visit to the park. Some rides may have certain limitations. A THE FLASH Pass is an add-on item that can be purchased by anyone once they have gained access to the park. A Skip the Line pass is a special benefit for certain season pass/ membership holders. It allows those guests to skip the line of one (1) ride, one (1) time, for that one (1) passholder. Once the Skip the Line pass has been used the benefit will no longer be available for use.

What should I do if I have an issue with my online ticket order?

Please contact Six Flags Guest Relations at (413) 786-9300

What if I have an unused season pass from a prior season?

Unused and unprocessed Season Passes cannot be returned for value or credit toward a current Season Pass.

What should I do if I can’t print my online tickets?

Tickets can be scanned directly from your mobile device. If you cannot access the tickets from your mobile device, your tickets can be printed at Guest Relations if you have your order confirmation number and valid ID.

Do you offer a non-rider discount?

No, Six Flags New England is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office.

Do you offer military discounts?

Yes, please visit Six Flags New England – Military & Veteran Discounts for additional information. Most military bases offer discounted admission tickets at their MWR/ITR offices.

Do you offer rain checks?

The Park contains all types of activities, many of which are not dependent upon good weather. Some rides and shows will close temporarily during electrical storms, heavy rains, high winds and other severe weather conditions. These attractions will re-open when conditions permit safe operation. Most restaurants, theaters and shops will remain open. If the weather causes a majority of our rides to close for an extended period, we will offer a complimentary return pass. Certain rules and restrictions apply.

 

Learn About Weather Guarantee

Does my child need a Season Pass or ticket?

Children 2 and under receive free admission to Six Flags New England. A guest does not need a season pass until they are 3 or older. Once your child is this age, the price would be the same as the other passes.

Does Six Flags New England offer a discount on admission for groups?

Enjoy great rates for groups and relax with a catered meal in your own private picnic area. For more information, visit our group sales page. Annually, we host hundreds of groups from business, school, union, church and social organizations.

View Group Sales Page

Does Six Flags New England sell gift certificates?

No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season. Purchase Tickets

How much is parking?

Prices for parking can be found on our One-Day Add-Ons page. View One-Day Add-Ons page

I lost something in the park. What should I do?

Head over to Lost Parents, located on Main St next to the Carousel. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Report your lost item online on our Lost & Found information page.

View Lost & Found Page

What are the current ticket prices?

Six Flags New England offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, Season Passes and other options.

View Ticket Page

What does my Six Flags New England admission ticket include?

Your Six Flags New England ticket includes admission to the theme park and most special events throughout the year. Hurricane Harbor water park (open seasonally) is an additional fee.

What if I have an unused daily ticket that has expired?

Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. Expired tickets cannot be returned for refund.

What forms of Payment does Six Flags New England accept?

Six Flags New England accepts card payments only at all locations including restaurants, retail stores, games, ticket windows, and parking toll booths. You can either pay for purchases using a Visa, Mastercard, American Express, Discover, or debit card as well as Apple Pay and Google Pay. Only have cash? You can convert your cash to a prepaid debit card at one of the multiple kiosks located throughout the park and anywhere in the U.S. where Mastercard is accepted.

 

Kiosk Locations:

Candy Cabin

Coaster Candy

LEX CORP™ Arcade in DC UNIVERSE™

Looney Tunes Emporium

Main Gate

Monsoon Marge’s Gift Shop

Rockville Arcade

Switching to card payments means there’s more options! You can pay for purchases using a VISA, Mastercard, American Express, Discover, or any debit card.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $20. Upload your pass into the Six Flags App for convenient use.

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