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Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

What types of jobs does Six Flags New England offer and how do I apply?

Six Flags New England offersjobs that are fun and fulfilling, whether they are for the season or for the long term. Find more information and apply online on the Jobs page of our website. View Jobs.

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

How do I get information about Six Flags New England and the area?

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as the lodging page to find out about area hotels, car rental and booking a flight. View Lodging Page.

Is smoking permitted in the park?

Six Flags allows smoking, including electronic cigarettes, only in areas identified as designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited.

What is the email newsletter and how do I receive it?

The Six Flags eNewsletterfeatures articles about the park, discount coupons, contests, a calendar of events and more! It gets sent out every two weeks during the operating season. Sign up today! Sign Up For eNewsletter.

What is the mailing address and phone number?

Our mailing address is Route 159, 1623 Main St, P.O. Box 307, Agawam, MA 01001. Our phone number is (413) 786-9300. Live operators are available during regular park hours and during business hours on non-operating days.

What special events are planned for this year?

Visit our events calendar for upcoming events. We update the calendar throughout the season, so be sure to check back often. View Event Calendar.

Where can I get a map of the park?

Our map is available online and through the Six Flags App. Larger and more detailed maps are available for free at the front gate. View Park Map.

Are animals permitted at Six Flags New England?

Pets are not permitted in the park. Many of our lodging partners gladly accept pets at their hotels. Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. For more information please view our Safety & Accessibility Guide. View Lodging Partners. View Safety & Accessibility Guide.

Are laser pointers permitted?

For the safety of our Guests and employees, laser pointers are not permitted.

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group.

Do you rent strollers and wheelchairs?

All Strollers, wheelchairs and electronic convenience vehicles (ECVs) are available at Main Street Rental Center on a first-come, first-served basis, for a nominal fee. To rent these items, a valid driver’s license, state identification, military identification, or major credit card may be required.

Does Six Flags New England have a dress code?

In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags New England strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in Hurricane Harbor water park. Park admission may be denied if clothing is deemed by management to be inappropriate.

Does Six Flags New England have automatic tellers (ATMs)?

Six Flags New England only accepts card and mobile payments at all in-park locations including restaurants, retail stores, games, ticket windows, and all parking toll booths. No cash? No problem! Visit one of our kiosks in the park to take advantage of the cash-to-a-card program, which allows you to convert your cash to a prepaid debit card. Not only can you use this card throughout your visit, feel free to use leftover funds anywhere in the U.S. where VISA is accepted.

 

Kiosk Locations:

Front Gate

Looney Tunes Emporium

LEX CORP™ Arcade

Surprise-A-Prize

Steamin’ Dragon Gifts & Souvenirs

Wheeler’s Wild Hot Dogs

 

Switching to card and mobile payments means there’s more options! You can pay for purchases using a VISA, Mastercard, American Express, Discover, any debit card, or Apple Pay and Google Pay.

How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate, including season passholders and Members. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden. Season Passes and Memberships are only valid to scan once per day. During Fright Fest re-entry is limited.

Is there a place to store my belongings inside the park?

Daily locker rentals are available on a first-come first-serve basis just inside the front gate and at the entrance of Hurricane Harbor. There is also a location in Rockville behind Rockville Ring Toss. They may not be reserved in advance. The lockers in Hurricane Harbor close when the water park closes, which is before the theme park. All items must be removed at this time.

May I bring my own food and beverages into Six Flags New England?

Food, Drinks and Coolers:Food, beverages, coolers and grills may not be brought into the park. The only food exceptions are for food allergies as described below and infant food, in non-glass jars. Six Flags New England prohibits the use of grills and open flames in and around the property, including parking lots.Food Allergies:Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7×8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag).  One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Please see First Aid at Six Flags New England to receive a medical sticker.

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags New England. Stop by Guest Relations for help planning your day at the park. We have even more ideas on our Tips for Family Fun page. View Tips for Family Fun Page

What happens if I lose something while at the park?

Claim or report your lost items at Lost Parents/Lost and Found located on Main Street. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items lost on rides will not be retrieved during park operating hours and often times may not be located. For information regarding a lost article, please contact Lost and Found. Contact Lost & Found

What happens if it rains?

Six Flags New England contains all types of activities, many of which are not dependent upon good weather. Some rides and shows will close temporarily during electrical storms, heavy rains, high winds and other severe weather conditions. These attractions will re-open when conditions permit safe operation. Most restaurants, theaters and shops will remain open. If the weather causes a majority of our rides to close for an extended period, we will offer a complimentary return pass. Certain rules and restrictions apply. 

 

Learn About Weather Guarantee

What is Six Flags New England’s alcoholic beverage policy?

No alcoholic beverages are allowed to be brought into Six Flags Parks. Beer can be purchased at several dining areas throughout the park. Six Flags New England asks that Guests remain in the dining area while they finish their drink and to please drink responsibility. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages. Additionally, consumption of alcoholic beverages is not allowed anywhere in the Guest parking lot.

Where can I find information for guests with disabilities?

Visit our guest with disabilities page for information on accessibility at Six Flags New England.View Guest With Disabilities Page

No soy socio Pase Anual. ¿Puedo comprar un Pase Anual de Alimentos?

No por el momento. Solamente los socios Pase Anual pueden comprar el Pase Anual de Alimentos.

¿Cómo puedo comprar un Pase Anual de Alimentos?

Hay dos formas de comprarlo: en línea o directamente en el parque. En el parque, puedes adquirirlo en las taquillas o directamente en los locales de alimentos, deberás activarlo en el Centro de Activación Pase Anual antes de poder utilizarlo.

No puedo registrarme para ver mi cuponera electrónica ¿Cómo lo hago?

Ingresa el folio que viene debajo de tu código de barras de la credencial de Pase Anual y en seguida registra tu nombre y dos apellidos (respetando acentos), si es que así te registraste en el Centro de Activación Pase Anual o en línea.

¿Cómo reviso mis cupones electrónicos?

Una vez que cuentes con tu credencial activa de Pase Anual, ingresa a sixflags.com/pass, registra tus datos y consulta tu Portal de Cupones. También podrás descargar nuestra app a través de App Store o Play Store (disponible para iOS y Android) y consultarlos desde ahí.

Podrás registrar hasta 10 Pases Anuales bajo un mismo correo electrónico y administrar los cupones electrónicos.

 

¿Están incluidos los alimentos en mi Pase Anual?

No están incluidos en tu Pase Anual pero podrás adquirir un Pase Anual de Alimentos con el que sí te incluyen. (Revisa las especificaciones de Pase Anual de Alimentos).

¿Cuáles otros parques de Six Flags puedo visitar con mi Pase Anual de Six Flags México?

Podrás ingresar a cualquier parque de la cadena Six Flags en E.U. y Canadá, excepto a parques acuáticos.

¿Cómo funciona el Programa de Pase Anual de Alimentos?

El Pase Anual de Alimentos permite a los usuarios de Pase Anual comer en el parque durante cada visita, todo por solo un pago adelantado.

Si planeas visitar el parque, al menos 4 veces al año, el Pase Anual de Alimentos tiene un valor increíble,  ¡Ahora a un precio que hace que sea tan imposible de resistir como nuestra comida!

¿Qué tipo de entradas y snacks están disponibles con el Pase Anual de Alimentos?

Una amplia variedad de comidas se incluye con Pase Anual de Alimentos. Vea una lista completa de las comidas, snacks y ubicaciones.

Consultar Menu

¿Lo puedo utilizar todas las veces que visite el parque?

Lo podras utilzar en todas las ocasiones que visites el parque durante la vigencia de tu pase anual de alimentos. Consulta los días de operación del parque.

¿Qué tengo que hacer después de adquirir mi Pase Anual de Alimentos en Línea?

El primer paso es imprimir el voucher en casa. Recibirás un voucher por cada Pase Anual de Alimentos comprado. En tu primera visita al parque necesitarás dirigirte al Centro de Activación de Pase Anual para validar el voucher. Si ya has activado tu Pase Anual, el Centro de Activación de Pase Anual agregará la función de “comedor” en tu credencial de Pase Anual. Si no has activado tu Pase Anual, en el Centro de Activación de Pase Anual, podrás activar ambos.

¿Alguien más puede utilizar mi Pase Anual de Alimentos?

No, el Pase Anual de Alimentos no es transferible. Únicamente son válidos para los socios Pase Anual que hayan adquirido el Pase Anual de Alimentos.

Tengo mucha hambre ¿Puedo comprar dos Pases Anuales de Alimentos?

No por el momento. Mientras esto tal vez sea desarrollado en un futuro, por ahora solamente se puede adquirir un Pase Anual de Alimentos por Usuario de Pase Anual.

¿Cómo obtengo mi credencial de Pase Anual?

Después de comprar tu Pase Anual en línea, deberás presentar tu hoja impresa con el código de barras en el Centro de Activación Pase Anual ubicado a un costado de las taquillas centrales del parque.

¿Cómo es el procedimiento para ingresar con el Pase Anual?

Cuando ya tengas tu credencial de Pase Anual deberás escanear el código de barras en los torniquetes y te tomaremos una fotografía. (la cual registras la primera vez que ingresas con el Pase Anual). Recuerda que nadie más podrá utilizar tu Pase Anual, ya que el código de barras corresponde únicamente a tu fotografía, y con ambos se liberará el torniquete para tu acceso. Te sugerimos leer la parte trasera de tu credencial de Pase Anual, ya que ahí se explican todas las políticas de uso del Pase Anual.

¿Si compro un Pase Anual en México lo puedo activar en otro parque?

No. Debes activar el Pase Anual en el parque donde lo adquiriste.

¿Si compro un Pase Anual hoy, cuándo lo puedo utilizar?

Puedes utilizar tu Pase Anual el mismo día de compra (consulta horarios de parque y días de operación).

¿Cuál es la vigencia del Pase Anual?

Los Pases Anuales 2021 son válidos desde el día de su compra hasta el 31 de diciembre de 2021.

¿Me conviene comprar un Pase Anual?

Si piensas visitar el parque por lo menos en 2 ocasiones durante el año, es mejor adquirir un Pase Anual que una Admisión General por un día.

Con un Pase Anual obtendrás:

  • Visitas ilimitadas durante el año (una vez al día, los días que abra el parque)
  • Entradas GRATIS para tus amigos en fechas específicas.
  • Ingreso a los demás parques Six Flags (EEUU y Canadá), excepto parques acuáticos.
  • Grandes descuentos dentro del parque (alimentos y bebidas, souvenirs, etc.)

Dependiendo de cuándo adquieras tu Pase Anual podrás obtener más beneficios en tu cuponera electrónica, además de comprarlo a un mejor precio, incluso al mismo precio que una Admisión General por un día dependiendo de la promoción vigente y el número de pases adquiridos.

¿Qué es un Pase Anual y por qué debería tener uno?

El Pase Anual es un pase personal e intransferible que te permite ingresar al parque las veces que quieras, una vez al día, los días que esté abierto el parque, a excepción de eventos privados. Revisa los horarios del parque para más detalles.

Además, obtienes una cuponera electrónica con beneficios como descuentos en entradas, cupones de descuento.

When do you anticipate being able to open the theme park?

Six Flags Magic Mountain and Hurricane Harbor have temporarily suspended operations. The safety of our guests and team members is always our highest priority and we will continue to closely monitor this evolving situation, and follow the most current guidance from federal, state, and local officials.

Trip Planning

Is there a place where I can leave my pets?

Pets are not permitted in the park. Six Flags New England does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags New England will call Animal Services to rescue your pet at your expense, which may also result in prosecution. Many of our lodging page gladly accept pets at their hotels.View Lodging Page

What are the best days to visit?

Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.

What is the weather like?

The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings. Store it in the park’s lockers.

What kinds of food does the park have?

From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags New England proudly serves Coca-Cola® products throughout the park for your enjoyment as well. View our Dining page for a list of dining options.View Dining Page

Which hotels are close?

Please see our lodging page for more information.View Lodging Page

Online Purchases

Why can’t I view the online store?

This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 please download the latest version. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

Why do I have to register each Print-N-Go ticket?

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID. For organized groups only, tickets may be registered in the name of the group. The group leader may be asked for photo ID.

Why is there a $1 “pending transaction” on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 “pending transaction” when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you.Guest Relations will assign an additional printing fee for tickets being printed at the park.You will need to bring the following:The credit card used to purchase these tickets.Photo ID.Your email receipt or your order confirmation number.If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. 

What if I made a mistake on my shipping address and I need to correct it?

Please contact Six Flags e-commerce shipping. Shipping department hours: Monday – Friday, 9 a.m. – 5 p.m. Eastern Time. Closed most major public holidays.Contact eCommerce Shipping Department

Can I change the registered name after a Print-N-Go ticket is printed?

It is not a problem if you have misspelled a name or need to change the name on a Print-N-Go ticket. Simply refer to your e-mail receipt and click the web link to the Print-N-Go site where you originally printed your tickets. Make the desired correction and reprint the ticket. E-commerce customer support staff are unable to the change names on tickets under any circumstances.

What if I made a mistake when ordering items from this site?

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.The ecommerce call center staff cannot process a refund under any circumstances.Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

Can I pick up my order at the park?

A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. There is a $3 fee to reprint your tickets. You will need to bring the following:The credit card used to purchase these tickets.Photo ID Your email receipt or your order confirmation number.If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

What is the refund policy?

Tickets, season passes and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. Six Flags does not offer cancellations, refunds, rain checks or exchanges.

How can I call Customer Support?

We provide 24/7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.

What should I do if I can’t activate my card online?

If you experience problems activating your Pass online, then you can bring the card to the Guest Relations Booth to pay to activate your ID on your first visit.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

How do I get my Season Pass coupon book?

No more coupon books to carry around! We’ve made it easier than ever to save money at the park with your Season Pass or Membership. All of your coupons, discounts and ticket offers for friends are loaded electronically right on your card.

To see a complete list of all of your discounts and special offers, visit sixflags.com/pass. You can also download the official Six Flags app to view your Passholder offers.

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

How is my package shipped?

If you purchased tickets only and did not select Print-N-Go, all orders can be shipped via First Class Mail or UPS Expedited. If you renewed your season pass online, orders are shipped via First Class Mail, UPS Ground or UPS Expedited. If you used a UPS ship method, no signature is required and UPS rerouting is not allowed. UPS may deliver up to 8:00 p.m. When you enter your billing information, estimated times of delivery will be provided.

I already bought a season pass elsewhere before getting my card in the mail. Can’t I just use this card instead?

On your first visit, bring your Season Pass voucher and the ID card and we will activate your card so you will not need to process a new ID. Please present both the Season Pass voucher and ID card at Guest Relations.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

I didn’t order a season pass, but I received a season pass card in the mail. Can I use it now?

You received an inactive ID card as part of a special mailing program we offer for added convenience to our loyal Passholders. It’s a very easy program where you go online to purchase your Pass and you’re ready to visit Six Flags. In order to use your card, go to the Passholder login page to pay for your Pass and activate the ID. At that time, it will be “turned on” and you will be able to use the card at the park.

Activate ID Card

I didn’t receive season pass cards for all of my family. How can I get their cards?

In order to receive an ID card, we needed a valid mailing address and current photo for each Passholder. If we did not include cards for all of your family members, we apologize for any inconvenience. You can purchase additional Season Pass vouchers when you activate your ID online at the same low price and print them from your own home computer. Your additional family members will need to have a current season photo ID taken on their first visit.

I had a season pass last year but did not receive a new card. How can I get one?

In order to receive ID cards, we needed a valid mailing address and current photo. We apologize if you did not receive a new card, but you can still purchase a new Season Pass. You will need to have a current season photo ID taken on your first visit. Please update your mailing information when processing so that we can include you in future offers.

What should I do if I have an issue with my online ticket order?

Please contact Six Flags Guest Relations at (413) 786-9300 extension “0” (zero)

What if I have an unused season pass from a prior season?

Unused and unprocessed Season Passes cannot be returned for value or credit toward a current Season Pass.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

Do you offer a non-rider discount?

No, Six Flags New England is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office.

Do you offer military discounts?

Most military bases offer discounted admission tickets at their MWR/ITR offices.

Do you offer rain checks?

The Park contains all types of activities, many of which are not dependent upon good weather. Some rides and shows will close temporarily during electrical storms, heavy rains, high winds and other severe weather conditions. These attractions will re-open when conditions permit safe operation. Most restaurants, theaters and shops will remain open. If the weather causes a majority of our rides to close for an extended period, we will offer a complimentary return pass. Certain rules and restrictions apply.

 

Learn About Weather Guarantee

Does my child need a Season Pass or ticket?

Children 2 and under receive free admission to Six Flags New England. A guest does not need a season pass until they are 3 or older. Once your child is this age, the price would be the same as the other passes. If your child will be 3 during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Does Six Flags New England offer a discount on admission for groups?

Enjoy great rates for groups and relax with a catered meal in your own private picnic area. For more information, visit our group sales page or call 1-800-370-7488 ext. 0 for groups of over 100. Annually, we host hundreds of groups from business, school, union, church and social organizations. Call one of our catering specialists today to book your memorable event.

View Group Sales Page

Does Six Flags New England sell gift certificates?

No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.Purchase Tickets

How much is parking?

Prices for parking can be found on our tickets page.View Ticket Page

I lost something in the park. What should I do?

Head over to Lost and Found, located on Main St next to the Carousel. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.

View Lost & Found Page

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

What are the current ticket prices?

Six Flags New England offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, Season Passes and other options.

View Ticket Page

What does my Six Flags New England admission ticket include?

Your Six Flags New England ticket includes admission to the theme park and attractions, Hurricane Harbor water park (open seasonally), and most special events throughout the year.

What if I have an unused daily ticket that has expired?

Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. Expired tickets cannot be returned for refund.

Besides cash, what other forms of payment does Six Flags New England accept?

Six Flags New England accepts Discover, MasterCard, Visa, and American Express credit cards. Our web store also accepts PayPal.