Be Safe. Have Fun.
You come to Six Flags Hurricane Harbor Concord to enjoy water thrills and chills for the whole family. While you focus on fun in the sun, we’re focused on your safety. If you can’t find the answers here, feel free to download our Guest Accessibility Guide, email us at [email protected], or stop by Guest Relations near Front Gate.
We work closely with the manufacturer of each of our rides and our policies incorporate the manufacturers’ guidelines as well as the requirements of the Americans with Disabilities Act. We hope that our Guest Accessibility Guide will help Guests make the best choices to ensure a safe, comfortable and convenient experience at the park. If, at any time, Guests need additional assistance or a further explanation of our policies and guidelines, they should feel free to ask any Team Member.
While all amusement attractions have associated risks, certain individuals are at increased risk for injury from these attractions. Carefully evaluate each attraction to determine if you or members of your party can safely participate. We reserve the right to deny access to an attraction to anyone who we feel may not be able to safely experience the attraction or may be a hazard to other participants.
A Safety Guide sign is posted at every attraction entrance. These signs provide height requirements, health restrictions, ride ratings, ride accessibility, and special instructions regarding the attraction. Please review these signs prior to accessing the attraction and ensure to follow all instructions provided. Our prime consideration is the ability of a person to endure the dynamics of the ride without risk of injury to himself, other guests, or park personnel.
Guests with casts and braces will be restricted from participating on attractions where it will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most water slides. We suggest you delay your visit until the cast is removed. Casts and braces with exposed metal parts are not permitted on any slides or attractions.
Guests with prostheses which do not have any exposed metal parts are generally permitted on all waterpark attractions. Please consult with a member of management prior to riding to ensure that you have safe riding experience.
Service animals are welcome at Six Flags Hurricane Harbor Concord.
A service animal is defined as a dog that has been individually trained to perform tasks for a person with disabilities. Service animals must be controlled with a restraining device and must display appropriate behavior at all times while on our property. There is a limit of one service animal per guest.
We are not permitted to take control of your animal service.
Service animals are not permitted in water attractions, wet decks, wading pools or rivers.
A water wheelchair is available for guests requiring additional assistance. The water wheelchair may be used by multiple guests on the same day. Use of the water wheelchair is on a first come, first served basis.
Private restroom facilities for guests needing the assistance of another guest are located inside First Aid. Wheelchair accessible stalls are located at all restrooms.
Height requirements and specific rider instructions are posted at the entrance to each attraction. Height measurements are taken in bare feet.
Many of our attractions have height requirements that allow a guest under that requirement to participate with a Supervising companion. A Supervising Companion is a Companion who is at least 54” in height and approximately 14 years of age, who meets all other criteria for riding, and who will assist their companion in complying with safe participation instructions.
The supervising companion must be seated next to the guest who needs accompaniment and can accompany one participant.
A Hand-held infant is a child who is unable to walk to the attraction independently or maintain independent seated postural control and will only be able to participate on the following attractions with a supervising companion: Carribean Cove, Kaanapali Kooler, Breaker Beach.
Guests who are pregnant may participate in Breaker Beach, Kaanapali Kooler, Carribean Cove.
Due to manufacturer requirements, guests of larger size (in terms of height, weight, and/or proportions) may not be accommodated on some of our attractions. Maximum (and minimum) weight limits can be found under the individual attractions in the Guest Accessibility Guide and on the Safety Guide Signs at the entrance to attractions with restrictions.
Frequently Asked Questions
Do I need to bring a note with me to each Six Flags park I visit?
No. Doctor’s notes will be used online when filling out your IBCCES application and not at the park level. In order to obtain an Attractions Access Pass, guests should complete the one-time application at www.accessibilitycard.org. The IBCCES requires doctor’s notes with more detailed information than the note previously supplied to Six Flags. Therefore, any prior doctor’s note would not be applicable to the new IBCCES program. Once you have obtained an IBCCES card, you can present that to each park that you visit to receive the Attractions Access Pass.
Does Six Flags respects its obligations pursuant to the Charter of Human Rights and Freedoms, CQLR c. C-12 towards guests with disabilities ?
The safety and well-being of our guests and employees is our absolute highest priority. This policy was implemented to better serve guests with disabilities and other impairments and ensure they have equal access to our rides and attractions. Our goal is to provide a safe and enjoyable visit for all our guests while accommodating their wide variety of needs.
If I have a cast, brace on/in a wheelchair do I need doctor’s note since my disability is obviously visible ?
Yes. To ensure fairness, the new policy applies equally to all guests with disabilities or other impairments, whether visible or not. All guests with a disability or other qualifying impairment that prevents them from standing in line for an extended period are required to present a valid doctor’s note. This measure aims to reduce the past abuse of the accessibility system and is necessary considering our employees do not have the expertise to evaluate whether a handicap of any nature causes functional limitations.
Isn’t your new policy against HIPAA or ADA ?
Our new policy is in full compliance with both HIPAA and the ADA. We will not require you to share the nature of your disability.
What happened to the Equal Access Pass?
The Equal Access Pass program was completely replaced by the Attraction Access Pass program. The new Attraction Access Pass program is part of our continuing effort to ensure that disabled guests have the best possible experience while visiting our park.
Can I still get a one-time courtesy visit (of receiving an attraction access pass) without the card?
All guests should register for the new IBCCES program prior to visiting the RIC for the first time this season. If guests visit the park without the card, they can apply on a smartphone at the park and receive the card immediately once the application has been completed online
Does the card apply only to autism, or to any disability?
The new IBCCES Accessibility Card applies to all cognitive disorders and physical impairments.
How often do I have to renew the card?
You should apply annually for a new card. The card lasts for one year and can be used worldwide at any attraction or property that partners with the IBCCES.
If I need special accommodations, like an attraction access pass, can I just visit the Ride Information Center or do I need the card first?
Any guest who wishes to receive helpful accommodations should first apply and receive the card before visiting the Ride Information Center.
If I received an Attractions Access Pass in the past, do I still need to apply for the new IBCCES program?
Yes, everyone who wishes to receive helpful accommodations should apply for the card before visiting the Ride Information Center.
Is a doctor’s note still required at the park?
No – Guests should complete the application at www.accessibilitycard.org. The IBCCES requires doctor’s notes with more detailed information than the note previously supplied to Six Flags. Therefore, any prior doctor’s note would not be applicable to the new IBCCES program.
Once Guests receive the card, do they still have to visit the Ride Information Center?
Yes, to receive helpful accommodations, they will visit the Ride Information Center to receive an attraction access pass during each visit. Upon each visit, guests will need to log into their IBCCES portal to access their active Individual Accessibility Card (IAC).