Ticket Terms
Six Flags Ticket Terms and Conditions
Last updated: August 5, 2026
Important Notice
THESE SIX FLAGS TICKET TERMS AND CONDITIONS (THESE “TERMS”) INCLUDE A BINDING ARBITRATION AGREEMENT (NOT APPLICABLE TO CERTAIN CANADIAN CONSUMERS, INCLUDING QUÉBEC, ALBERTA, AND BRITISH COLUMBIA CONSUMERS) AND CLASS ACTION WAIVER (NOT APPLICABLE TO CANADIAN CONSUMERS) THAT AFFECT YOUR RIGHTS. THE ARBITRATION AGREEMENT REQUIRES THAT DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW CAREFULLY.
Overview
Except where expressly delineated otherwise below, the following Terms apply to all visitors and ticketholders (“you” or “your”), of the amusement parks, waterparks, or other parks (each, a “Park” and collectively, the “Parks”) owned and controlled by Six Flags Entertainment Corporation or its affiliates or subsidiaries (collectively, “Six Flags”, “we”, “us”, or “our”). If you want to access our Parks or use our services, please carefully read these entire Terms, as they constitute a written agreement between you and us and they affect your legal rights and obligations.Each time you visit a Park, you agree to be bound by and comply with these Terms. In addition, your visit to any Park is subject to that location’s rules, policies, and operational requirements (which may differ by location and may change). Each visit is also subject to the rules, policies, and operational requirements of the applicable Park, which may vary by location and change from time to time. You agree that you shall not visit any Parks if you do not agree to these Terms.
Product Definitions & Descriptions
The following definitions and descriptions apply generally to Ticket Products, ticket add-ons, and associated benefits described in these Terms. Each specific product is also subject to additional product‑specific and location‑specific terms and conditions set forth in the Product Addendum attached hereto and fully incorporated by reference herein.
“Daily Ticket” is a Ticket Product that is valid only at the Park from which it was issued and grants a revocable license to the registered holder for admission to that Park and access to rides, shows, and attractions that are open and available to the general public on any regularly scheduled operating day for the applicable Park.
“Bundled Components” means any additional entitlements, benefits, components, or upgrades included with, linked to, or issued in connection with a Daily Ticket Bundle or other Ticket Product, as expressly described at the time of purchase or issuance. Bundled Components may include, by way of example, parking, dining, drinks, lockers, ride-access enhancements, premium experiences, seasonal attractions, merchandise credits, or similar in-Park entitlements, and are subject to these Terms and any applicable product-specific, add-on-specific, location-specific, or redemption-specific restrictions.
“Daily Ticket Bundle” is a Ticket Product that includes a Daily Ticket together with one or more additional entitlements, benefits, components, or upgrades, as expressly described at the time of purchase or issuance. Such additional items may include Bundled Components, where offered and expressly stated as included.
“General Parking” is a Ticket Product or add-on that, when validly purchased or issued, grants the holder a limited, revocable, non-transferable license to park one standard passenger vehicle in a general parking area designated by Six Flags at the applicable Park on the date or during the validity period expressly stated for that Product. General Parking does not include preferred parking, VIP parking, valet parking, oversized vehicle parking, bus/RV parking, or any other premium, reserved, priority, or separately priced parking product.
“Miscellaneous Add-Ons” means Ticket Products or associated benefits purchased, issued, or linked in connection with a Daily Ticket, Daily Ticket Bundle, or other Ticket Product, and may include dining, drinks, lockers, games, ride-access enhancements, premium attractions, seasonal attractions, merchandise credits, rentals, reserved viewing or seating, and similar in-Park goods, services, privileges, or experiences, where offered and expressly stated as included.
“Ticket Product” means any Daily Ticket, Daily Ticket Bundle, ticket add-on, parking product, or other admission-related or in-park entitlement sold, issued, or made available by Six Flags and governed by these Terms, together with any product-specific features, privileges, or benefits associated with that product, as described in these Terms.
If there is any conflict among the terms that apply to your Ticket Product, applicable law controls first, then any product-specific, Add-On-specific, or location-specific terms that expressly apply to the applicable Product or benefit, then the master terms in these Terms, and then the rules, policies, and operational requirements of the applicable Park, in each case only to the extent permitted by applicable law.
Product Terms
- 1.Daily Ticket
A Daily Ticket grants the registered holder a limited, revocable, non-transferable license for admission to the applicable Park and access to rides, shows, and attractions that are open, operating, and available to the general public on the date, operating day, or validity period expressly stated for the Daily Ticket. The Daily Ticket is valid only at the Park for which it was issued and includes only general admission and does not include any separately ticketed event, separately priced admission, reserved or premium experience, or other entitlement unless expressly stated as included. Admission, rides, shows, attractions, and other offerings are subject to availability, capacity limitations, operational requirements, weather, maintenance, health and safety considerations, governmental requirements, and other circumstances. Six Flags does not guarantee the availability of any particular ride, show, attraction, experience, amenity, or offering.
- Daily Ticket Bundle.
A Daily Ticket Bundle includes a Daily Ticket together with one or more Bundled Components, if and as expressly described at the time of purchase or issuance. A Daily Ticket Bundle includes only those Bundled Components expressly identified for the applicable offer, package, promotion, product description, confirmation, or other documentation provided by Six Flags. If a Daily Ticket Bundle description or offer confirmation identifies a particular Bundled Component, that description controls for that component, subject to these Terms and applicable law.
Bundled Components may be available only at designated locations, during specified operating periods, on specified dates, or subject to capacity, availability, inventory, operating conditions, weather, maintenance, health and safety requirements, or other limitations determined by Six Flags. Unless expressly stated otherwise, Bundled Components have no cash value, are non-refundable, non-transferable, may not be substituted or exchanged, and expire when the associated Daily Ticket Bundle expires.
Certain Bundled Components may be subject to additional product-specific, component-specific, participating-location, or redemption-specific requirements or restrictions, terms, or conditions, including by way of example only: age, height, weight, health, or eligibility restrictions; required waivers or acknowledgments; advance reservation requirements; time-of-day redemption windows; menu or item limitations; one-time-use, per-visit, or named-user restrictions; and presentation of the associated product, voucher, barcode, wristband, receipt, government-issued identification, or other verification designated by Six Flags.
- General Parking
General Parking provides general parking only and is valid only for one (1) standard passenger vehicle, unless expressly stated otherwise. It does not include any premium, reserved, oversized-vehicle, or separately priced parking product.
General Parking is subject to availability and capacity and is provided on a first-come, first-served basis. Purchase or possession of General Parking does not guarantee the availability of a parking space or parking in any particular location. Six Flags reserves the right to designate, reassign, restrict, relocate, or close parking areas and to direct vehicles to alternate parking locations. Non-standard vehicles may be excluded or subject to separate fees, terms, or parking areas, and all posted or directed parking rules, instructions, and lot-access requirements must be followed. General Parking grants only a limited parking privilege and does not create a bailment or duty of safekeeping. To the fullest extent permitted by applicable law, Six Flags is not responsible for loss of, damage to, or theft of any vehicle or its contents. You are responsible for your vehicle and its contents at all times.
- Miscellaneous Add-Ons
Miscellaneous Add-Ons may include in-Park goods, services, privileges, or experiences, as expressly described at the time of purchase or issuance, and each Miscellaneous Add-On includes only those entitlements expressly identified for the applicable offer, Product description, package, promotion, sales channel, or confirmation.
Miscellaneous Add-Ons are subject to availability, capacity, inventory, operating conditions, weather, maintenance, health and safety requirements, and other limitations determined by Six Flags. Unless expressly stated otherwise, Miscellaneous Add-Ons have no cash value, are non-refundable, non-transferable, may not be substituted or exchanged, and expire as designated by Six Flags.
Certain Miscellaneous Add-Ons may be subject to additional restrictions or requirements, including eligibility, waiver, reservation, availability, time-of-day, quantity, item, category, named-user, guest-specific, or verification requirements, and may also be subject to attraction-specific, venue-specific, or redemption-point rules. Any such restrictions or requirements will apply as designated by Six Flags for the applicable Miscellaneous Add-On.
Important Terms Limiting Liability & Remedies
1. WARNING
WARNING: PHYSICALLY DEMANDING RIDES, SLIPPERY SURFACES, POOLS AND STREAMS OF WATER, ELEVATED SURFACES, MOVING EQUIPMENT, AND OTHER CONDITIONS PRESENT IN SIX FLAGS’ PARKS AND ATTRACTIONS INVOLVE INHERENT RISKS OF PERSONAL INJURY, ILLNESS, PROPERTY DAMAGE, AND DEATH. YOU MUST REMAIN ALERT AND AWARE OF YOUR SURROUNDINGS AND ABIDE BY ALL PARK AND SIX FLAGS ATTRACTION RULES AND REQUIREMENTS, INSTRUCTIONS, WARNINGS, AND SIGNAGE, INCLUDING BUT NOT LIMITED TO THOSE POSTED WITHIN A PARK’S PREMISES. [Not applicable to Québec Consumers] – To the fullest extent permitted by applicable law, by purchasing, accepting, or using a season pass, membership, Daily Ticket, or other admission product, you voluntarily assume all risks, known and unknown, inherent or otherwise, associated with or arising out of your presence at, entry into, or participation in any activities at a Six Flags Park, whether occurring prior to, during, or after your visit to a Six Flags Park, including, without limitation, risks arising from rides, attractions, water features, weather conditions, guest conduct, physical exertion, slips, trips, falls, collisions, drownings, equipment failure, or other hazardous conditions. You further agree, on behalf of yourself and your heirs, personal representatives, successors, and assigns, to release, waive, discharge and covenant not to sue Six Flags, its affiliates, or its and their respective subsidiaries, parent companies, affiliates, officers, directors, contractors, vendors, sponsors, successors and assigns, owners, operators, employees, members, and/or agents (collectively, “Released Parties”) and to hold such Released Parties harmless from and against any and all claims, demands, causes of action, liabilities, losses, damages, costs, or expenses (including reasonable attorney fees) (collectively, “Losses”) arising out of or relating to any personal injury, illness, property damage, disability, or death sustained in connection with your visit to or use of any Six Flags Park or attraction, including claims based upon the ordinary negligence of any Released Parties, to the fullest extent permitted by law.
2. ASSUMPTION OF RISK
You acknowledge that there are inherent, obvious, and unforeseeable risks associated with entering, being present at, or using Six Flags premises and attractions, rides, waterparks, facilities, services, and related activities and that these risks can cause property damage, serious bodily injury, illness, paralysis, drowning, and/or death. These risks include but are not limited to: slippery or uneven surfaces; water-related hazards; sudden or abrupt changes in speed, altitude, and/or direction; falls; exposure to weather conditions; equipment malfunctions; acts or omissions of other guests; and contact or collisions with barriers, walls, ride carriages, equipment, structures, other persons, or other parts of attractions or premises. You agree to stay alert and aware of your surroundings and to read and adhere to all safety and warning signage, instructions, rules, and requirements posted by Six Flags. You further acknowledge that, while lifeguards are on duty at some Six Flags attractions, this does not mean that Six Flags ensures or guarantees the safety of any person at these attractions. The presence of lifeguards, attendants, operators, or other personnel does not constitute a guarantee of safety and should not be relied upon as a substitute for personal vigilance. Lifeguards and other personnel may not be monitoring every guest or every condition at all times. You acknowledge that you alone are responsible for the safety of yourself or any minors or other persons in your care while using Six Flags attractions regardless of the presence of a lifeguard.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU KNOWINGLY, VOLUNTARILY, AND EXPRESSLY ASSUME ALL RISKS, HAZARDS, AND DANGERS, KNOWN AND UNKNOWN, INHERENT OR OTHERWISE, ARISING OUT OF OR RELATED TO YOUR ENTRY UPON OR USE OF SIX FLAGS PREMISES, ATTRACTIONS, WATERPARKS, FACILITIES, OR SERVICES, WHETHER OCCURRING PRIOR TO, DURING, OR AFTER YOUR VISIT. You agree and understand that use of Six Flags premises or attractions is a purely voluntary, recreational activity and that, if you are not willing to acknowledge the risk and agree not to sue, you should not use these premises or attractions. Except where prohibited by applicable law, including with respect to Québec Consumers, you waive, release, and hold the Released Parties harmless from any and all Losses arising out of or relating to bodily injury, illness, death, or property damage resulting from or connected with your entry upon or use of Six Flags premises, rides, amusements, attractions, facilities, or services.
3.COVENANT NOT TO SUE; RELEASE OF LIABILITY
Not applicable to Québec Consumers - IN CONSIDERATION OF THE ABOVE AND BEING ALLOWED TO VISIT AND USE SIX FLAGS PREMISES AND ATTRACTIONS, YOU, ON BEHALF OF YOURSELF AND ANY MINOR FOR WHOM YOU ARE LEGALLY RESPONSIBLE, KNOWINGLY AND VOLUNTARILY AGREE, TO THE FULLEST EXTENT PERMITTED BY LAW, NOT TO SUE, AND YOU HEREBY RELEASE FROM ANY AND ALL LIABILITY, WAIVE, AND DISCHARGE THE RELEASED PARTIES FROM ANY AND ALL LOSSES ARISING OUT OF OR RELATING TO ANY INJURY, ILLNESS, DEATH, PROPERTY DAMAGE, OR OTHER LOSS SUSTAINED IN CONNECTION WITH YOUR OR SUCH MINOR’S ENTRY UPON, PRESENCE AT, OR USE OF ANY SIX FLAGS PREMISES OR ATTRACTIONS, INCLUDING CLAIMS ALLEGED TO RESULT FROM THE NEGLIGENCE OF ANY RELEASED PARTIES. IF YOU ARE NOT WILLING TO ACKNOWLEDGE THE RISK AND AGREE NOT TO SUE, YOU SHOULD NOT ENTER OR USE SIX FLAGS PREMISES OR ATTRACTIONS.
4. INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless the Released Parties from any Losses arising out of or relating to: (a) your entry upon, presence at, or use of any Six Flags premises, rides, attractions, facilities, or services, (b) the entry upon, presence at, or use of any Six Flags premises, rides, attractions, facilities, or services by any minor or other person for whom you are legally responsible, (c) your violation of these Terms or any applicable safety rules, instructions, or requirements, or (d) any claim asserted by you, a member of your family or party, or any person for whom you are legally responsible, even if it is alleged that such claim or injury was caused in whole or in part by the negligence of an indemnified party.
If a parent or legal guardian accepts these Terms on behalf of a minor, the parent or legal guardian agrees to defend, indemnify, and hold harmless the indemnified parties from and against any Losses arising out of or relating to the minor’s entry upon, presence at, or use of any Six Flags premises, rides, attractions, facilities, or services, including any claim brought by or on behalf of the minor.
5. NO REFUNDS / NO RAIN CHECKS / NO CREDITS / NO PRICE REDUCTIONS
Except where required by applicable law, ALL SALES ARE FINAL AND NO REFUNDS, CREDITS, EXCHANGES, PRICE ADJUSTMENTS, OR RAIN CHECKS, CREDITS, PRICE REDUCTIONS, OR OTHER COMPENSATION WILL BE ISSUED for any unused, expired, lost, partially used, unavailable, changed, suspended, delayed, cancelled, or revoked Ticket Product, associated benefit, or component, including due to inclement weather or due to safety, operational, technical, maintenance, capacity, staffing, inventory, regulatory, law-enforcement, policy, health-and-safety, or other conditions. Six Flags may, in its sole and absolute discretion, alter, close, cancel, remove, substitute, suspend, limit, or discontinue rides, attractions, exhibits, goods, services, operating dates or hours, parking arrangements, benefits, features, discounts, offers, privileges, Bundled Components, or other associated entitlements at any time without prior notice, and no refunds or price reductions will be given in these circumstances. Admission to Six Flags provides access to the Park generally and does not guarantee the availability of any particular ride, attraction, exhibit, entertainment, event, good, service, or amenity. The temporary or permanent closure, modification, interruption, or unavailability of any portion of the Park shall not entitle you to a refund, credit, price reduction, or other compensation.
6. OWNERSHIP; NON-TRANSFERABILITY; UNAUTHORIZED RESALE; MISUSE; REVOCATION
Except where required by applicable law, all Ticket Products and associated benefits, including Bundled Components, parking products, Miscellaneous Add-Ons, and other admission-related or in-Park entitlements, are the property of Six Flags and, unless expressly stated otherwise by Six Flags or required by applicable law, are non-refundable and not redeemable for cash. Unless expressly designated by Six Flags as transferable or bearer-valid, they may not be used, transferred, assigned, duplicated, brokered, posted for resale, resold, split, substituted, exchanged, credited, or redeemed by any person other than the person to whom they were issued. Any misuse, attempted misuse, unauthorized transfer, unauthorized resale, duplication, or other use in violation of these Terms may result in confiscation, cancellation, denial of use or redemption, deactivation, suspension, revocation without refund, refusal of entry or access, towing or removal where applicable and permitted by law, and/or removal from the premises. Six Flags may also refuse admission and/or remove any person for failure to comply with applicable terms, rules, or safety procedures, conduct that Six Flags deems detrimental to the Park, unsafe, disruptive, fraudulent, abusive, threatening, harassing, or offensive, theft or attempted theft of property or services, assisting unauthorized entry, vandalism, disorderly conduct, intoxication, possession of prohibited substances or weapons, or other prohibited item, or violation of applicable law. All determinations made by Six Flags under this section shall be final. The rights and remedies of Six Flags set forth herein are in addition to and not in limitation of any other rights or remedies available at law or in equity.
7. CONSENT TO SECURITY SCREENING
Prior to entering a Park, all guests must go through a bag check and metal detection screening, and you hereby consent to doing so.
8. CONSENT TO USE PHOTO/VIDEO LIKENESS
By purchasing or using a Ticket Product, you grant Six Flags permission to use your photographic/video image or likeness in advertising, promotions, or other publication without notice, payment, or compensation to you. Any collection, processing, or use of personal information by Six Flags remains subject to the applicable Six Flags Privacy Policy, as in effect from time to time.
Additional General Terms and Conditions
9. ENTRY; VALIDATION; FIRST USE; REISSUANCE.
To gain entry to a Park or redeem applicable benefits, a valid Ticket Product (printed or digital) must be presented and validated in accordance with applicable Park entry, processing, photo, and verification procedures. Unless expressly stated otherwise for the applicable Product, the Product is valid only at the Park for which it was issued, and any activation, first-use, or other product-specific conditions applicable to a multi-Park or other special Product will be stated in the applicable Product description, Product Addendum, or other terms provided by Six Flags. If a Ticket Product is lost, stolen, unreadable, inaccessible, or forgotten, Six Flags may, in its sole discretion and subject to proof of purchase, verification requirements, applicable fees, and Park procedures, reissue or replace the Product or require purchase of a new Daily Ticket at the then-current price. If you attempt to use a Ticket Product contrary to its stated validity conditions, admission and/or benefits may be denied. Each visit is subject to applicable Park rules and restrictions which are subject to change by Six Flags or the Park at any time in its sole discretion.
10. PROMOTIONAL USE.
A Ticket Product may not be used in connection with any other promotional offer or ticket except as specifically designated by Six Flags.
11. ADD-ONS AND BENEFITS; REDEMPTION.
Add-Ons and associated benefits linked to a Ticket Product are governed by the transfer, redemption, and validity rules set forth in these Terms, including any applicable Product-specific, Add-On-specific, location-specific, participating-location, or point-of-redemption restrictions. Where admission linkage applies, the associated Ticket Product must be used for admission on the same date in order to redeem the applicable benefit.
12. GENERAL EXCLUSIONS; AVAILABILITY LIMITATIONS.
Unless expressly stated as included for the applicable Product at the time of purchase or issuance, no Product, component, or associated benefit is valid for: (a) private events; (b) Park buyouts; (c) separately ticketed events; or (d) attractions, areas, experiences, venues, offerings, or admissions that require a separate ticket, reservation, additional fee, or paid upgrade. In addition, any Product, component, or associated benefit may be unavailable, restricted, delayed, suspended, denied, or limited due to capacity, sell-out, inventory, weather, safety, maintenance, technical, staffing, traffic-management, security, regulatory, law-enforcement, operational, or other conditions, and availability is not guaranteed.
13. NON-ADMISSION PRODUCTS.
Parking products, Bundled Components, Miscellaneous Add-Ons, and other ancillary or in-Park products do not include admission to any Park and must be used in conjunction with a valid admission product where admission is required to access the applicable Park, area, attraction, venue, redemption point, or premises.
14. REDEMPTION; PARTICIPATING LOCATIONS; SAME-DAY LINKAGE; EXPIRATION.
Redemption and use of Bundled Components, parking privileges, Miscellaneous Add-Ons, and other associated benefits are subject to participating-location limitations, operating hours, inventory availability, menu/item availability, attraction or venue capacity, weather, maintenance, staffing, technical conditions, and other operational restrictions or limitations determined by Six Flags. Where admission linkage applies, the associated admission product must be valid for and used for admission on the same date, event date, or operating date required for redemption of the applicable component or benefit. Except as otherwise expressly stated by Six Flags or required by applicable law, any unused or partially used Product, component, or benefit expires at the end of the applicable date, operating day, event date, time window, season, or other stated validity period and has no cash value and is not eligible for any refund, credit, rain check, carryforward value, or extension.
15. PRODUCT VALIDITY RULES.
Unless expressly stated otherwise in the applicable Product description, Product-specific terms, location-specific terms, or other documentation provided by Six Flags: (a) each Ticket Product, parking product, Bundled Component, Miscellaneous Add-On, and other admission-related or in-Park entitlement is valid only at the Park, participating location, attraction, venue, or redemption point for which it was purchased, issued, or designated; (b) each such Product, component, or entitlement is valid only for the date, operating day, event date, time window, season, or validity period expressly stated for it; and (c) any stated validity windows, blockout dates, redemption windows, same-day linkage requirements, or other timing restrictions apply.
16. HEALTH AND SAFETY ORDERS; CLOSURES; RESERVATIONS.
In addition to these Terms, all Ticket Products are subject to all applicable Federal, State, Provincial, Territorial, Municipal, and/or local government health and safety orders, emergency declarations, public health measures, and safety requirements in effect at the time of attempted use, as well as related Park rules and regulations. Guests should review applicable requirements before attempting admission. Closures, capacity limitations, reservations, and full or partial shutdowns resulting from such orders are subject to Section 5 above. Six Flags and its Parks reserve the right to require a Park reservation and a valid Ticket Product on the day of entry.
17. LOST PROPERTY.
Six Flags is not responsible for any lost or stolen property.
18. VISIT LIMITS; RE-ENTRY.
Each Product is valid for one (1) visit per day. Same-day re-entry may require a readmission hand stamp, re-entry ticket, ticket rescan, or other verification method designated by the Park, and re-entry may be restricted on select days.
19. GENERAL EXCLUSIONS.
Unless expressly stated as included with your Ticket Product or associated benefits, fees for parking, food, beverages, merchandise, photographs, games, pay-per-experience attractions, concerts, and special events are not included. Certain rides, attractions, experiences, areas, and event offerings may require an additional fee, a separate ticket, a reservation, or other paid upgrade and are not included unless specifically stated. This may include, by way of example only, premium or “upgrade” rides and experiences (such as Sling Shot), pay-per-experience attractions, and separately ticketed or upcharge event attractions (such as haunted mazes or similar Halloween/seasonal event offerings), and may require a separate ticket, reservation, or other paid upgrade.
20. BENEFITS SUBJECT TO CHANGE; SUBSTITUTIONS; DISCONTINUATION
Benefits, features, discounts, offers, privileges, Bundled Components, parking arrangements, Add-Ons, and other associated goods, services, or entitlements relating to any Ticket Product may be changed, suspended, or discontinued at any time without notice, except where notice is required by applicable law. Changes may include, without limitation, availability, quantity, eligible locations, blockout dates, redemption rules, or other conditions. Remedies for such changes are governed by Section 5 above. Benefits vary by Park and may differ from one Park to another. If you have questions about benefits applicable to your Product at a specific Park, contact that Park before arrival.
21. ADMISSION / ATTRACTION ACCESS LIMITATIONS
Admission and ride or attraction access may be restricted or denied based on safety or other conditions (including but not limited to height, weight, age, medical conditions, physical limitations such as pregnancy and heart conditions, intoxication, capacity constraints, weather, maintenance, inspections, repairs, staffing considerations, security concerns, emergency conditions, operational requirements, Park rules, or observed inappropriate behavior), in Six Flags’ sole and absolute discretion or as determined by Park personnel. The restriction or denial of admission or access to any ride, attraction, event, or portion of the Park shall not entitle any person to a refund, credit, price reduction, or other compensation, except as required by applicable law.
22. GATE PURCHASES
Daily Tickets may be purchased at a Park gate, subject to availability, operating hours, and applicable capacity or operational limits. Products, pricing, promotions, bundles, and availability at the gate may differ from those offered online. Add-Ons may be unavailable at the gate and, where offered, may be sold only online or at participating in-Park locations. Availability of any product at the Park gate on a particular day is not guaranteed.
Dispute Resolution
Not applicable to Canadian consumers
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND DISCOVERY PROCEDURES AND APPELLATE RIGHTS ARE MORE LIMITED THAN IN COURT.
EXCEPT AS EXPRESSLY NOTED BELOW OR IN ANY PRODUCT-SPECIFIC OR LOCATION-SPECIFIC TERMS THAT EXPRESSLY REQUIRE A DISPUTE TO BE BROUGHT IN COURT, ANY DISPUTE BETWEEN YOU AND SIX FLAGS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, YOUR PURCHASE, OR THE PARKS MUST BE SUBMITTED TO BINDING ARBITRATION UNDER THE AUTHORITY OF THE FEDERAL ARBITRATION ACT. The dispute must be arbitrated in accordance with the then current rules and procedures cited below and under the auspices of the American Arbitration Association (“AAA”), except to the extent the rules and procedures are modified by these Terms. This arbitration agreement is intended to be broadly interpreted, and will survive termination of these Terms.
The arbitration agreement in these Terms is governed by the Federal Arbitration Act (“FAA”), including its procedural provisions, in all respects. This means that the FAA governs, among other things, the interpretation and enforcement of this arbitration agreement and all of its provisions, including, without limitation, the class action waiver discussed below. State arbitration laws do not govern in any respect.
The following disputes and/or claims are expressly excluded from this binding arbitration provision:
1. A dispute or claim you may assert in small claims court if your claims apply; and
2. A dispute or claim relating to the enforcement of Six Flags’ intellectual property rights.
3. Where these Terms include a product-specific or location-specific provision that expressly requires certain claims or disputes to be brought in a specified court (an “Exclusive Venue Provision”), those claims or disputes are excluded from arbitration and must be brought only in the court specified in that Exclusive Venue Provision, to the extent permitted by applicable law.
4. Any dispute or claim that is subject to an Exclusive Venue Provision stated in these Terms.
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute. The Notice of Dispute to Six Flags should be addressed to: Chief Legal Officer, Six Flags Entertainment Corporation, 8701 Red Oak Blvd., Charlotte, NC 28217. If, through good faith, informal negotiation, Six Flags and you do not reach an agreement to resolve the dispute within thirty (30) days after the Notice of Dispute is received, you or Six Flags may commence an arbitration proceeding. This informal negotiation requirement is designed to allow Six Flags (or you, in the case of a Dispute Six Flags asserts against you) to make a fair, fact-based offer of settlement if it chooses to do so. You or Six Flags cannot proceed to arbitration before the end of the informal negotiation period. If you or Six Flags proceed to arbitration without providing a compliant Notice of Dispute and waiting until the conclusion of the informal negotiation period, then the arbitrator shall have the power to enjoin, stay or dismiss the arbitration, and award fees against the party that failed to provide the compliant Notice of Dispute. If the parties discuss potential settlement during the informal negotiation period, any settlement terms offered by one party to the other shall not be communicated to the arbitrator.
The arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes of the AAA (the “AAA Rules”), as modified by these Terms, and will be administered by the AAA. The AAA rules are available online at www.adr.org.
THE ARBITRATION PROCEEDINGS IN THIS SECTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. Except as stated herein, Six Flags does not consent to have any disputes arbitrated using class action or mass arbitration procedures, even if the arbitration provider has rules permitting class or mass arbitrations.
For disputes in which the claimant seeks less than USD $10,000, the arbitrator will decide the matter solely on the basis of written submissions, without a formal hearing, unless the arbitrator decides that a formal hearing is necessary. For matters in which the claimant seeks USD $10,000 or more, or smaller matters in which the arbitrator determines a hearing to be necessary, hearings shall be conducted by video or telephone, unless the arbitrator determines an in-person hearing to be necessary. If an in-person hearing is required, the hearing will take place the same county as the Six Flags Park at which the controversy occurred and the laws of the state in which the Six Flags Park is located shall govern. You and Six Flags agree to submit to the personal jurisdiction of the federal or state courts located there, in order to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on the award entered by the arbitrator.
To the fullest extent allowed by applicable law, the arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. Arbitration fees shall be paid as provided for by the AAA Rules.
Except for the enforcement process described below, the decision of the arbitrator will be final and binding on all parties to the dispute; however, the arbitrator is bound by the terms of these Terms. The arbitrator must also follow the applicable law and may not disregard the law based on principles of justice or equity which are not a specific part of the applicable law. The arbitrator will have no authority or power to make any award that extends, modifies or suspends any reasonable standard of business performance set by Six Flags. Further, to the fullest extent allowed by applicable law, the arbitrator may not assess punitive or exemplary damages.
A judgment may be entered upon the arbitration award and enforced in accordance with the Federal Arbitration Act and applicable rules of arbitration.
Coordinated Filings: If 25 or more Notices of Disputes are sent that raise similar claims and have the same or coordinated counsel, these will be considered “Coordinated Cases” and will be treated as mass filings or multiple case filings according to the AAA Rules, if and to the extent Coordinated Cases are filed in arbitration as set forth in these Terms. Six Flags or you may advise the other of its or your belief that cases are Coordinated Cases, and disputes over whether a case or cases meet the contractual definition of “Coordinated Cases” will be decided by the arbitration provider as an administrative matter. Demands for Arbitration in Coordinated Cases shall only be filed with the arbitration provider as permitted by the bellwether process set forth below. Applicable statutes of limitations will be tolled for claims asserted in a Coordinated Case from the time a compliant Notice of Dispute has been received by a party until, under these Terms, the Coordinated Case may be filed in arbitration or court.
Once counsel in the Coordinated Cases has advised Six Flags that all or substantially all of the Notices of Dispute have been provided, counsel for the parties shall confer in good faith regarding the number of cases that should proceed in arbitration as bellwethers, to allow each side to test the merits of its arguments. If counsel for the parties do not agree on the number of bellwethers, an even number shall be chosen by the arbitration provider as an administrative matter (or, in the arbitration provider’s discretion, by a process arbitrator). In no event shall the number of bellwether cases exceed ten (10). Factors that the arbitration provider may consider in making this decision include the complexity of the dispute and differences in facts or applicable laws among various cases. Once the number of bellwethers is fixed, by agreement or by the arbitration provider, each side shall select half that number from among the claimants who have provided compliant Notices of Dispute, and only those chosen cases may be filed with the arbitration provider. If any demands for arbitration have been filed by claims not selected for the bellwether arbitrations, such non-bellwether arbitrations shall be promptly dismissed without prejudice and without fees or costs to Six Flags before the bellwether arbitrations may proceed. The parties acknowledge that resolution of some Coordinated Cases will be delayed by this bellwether process. Once all bellwether trials have concluded and decisions/awards issued (or sooner if the counsel for the claimants and Six Flags agree), the parties must engage in a single mediation of all remaining Coordinated Cases, with each side paying half the applicable mediation fee. Six Flags and counsel for the claimants must agree on a mediator within 30 days after the conclusion of the last bellwether trial. If counsel for Six Flags and claimants cannot agree on a mediator within 30 days, the arbitration provider will appoint a mediator as an administrative matter. Six Flags and counsel for the claimants will cooperate for the purpose of ensuring that the mediation is scheduled as quickly as practicable after the mediator is appointed.
If the mediation does not yield a global resolution, this arbitration requirement shall no longer apply to disputes that are the subject of Coordinated Cases for which a compliant Notice of Dispute was received by the other party but that were not resolved in bellwether proceedings. Such disputes may be filed only in the state courts in Erie County, Ohio, or if U.S. federal jurisdiction exists, in the United States District Court for the Northern District of Ohio, and you consent as part of these Terms to venue such cases exclusively in these courts. Nothing in this paragraph shall be construed as prohibiting either you or Six Flags from removing a case from state to U.S. federal court if removal is allowed under applicable law. To the extent you are asserting the same claims as other persons and are represented by common or coordinated counsel, you agree to waive any objection that the joinder of all such persons is impracticable. If a formerly arbitrable dispute is brought in court, claimants may seek class treatment, but to the fullest extent allowed by applicable law, the classes sought may comprise only the claimants in the Coordinated Cases who provided compliant Notices of Dispute, and any party may contest class certification at any stage of the litigation and on any available basis.
A court shall have authority to enforce this bellwether process and may enjoin the filing of lawsuits or arbitration demands not made in compliance with it.
Dispute Resolution (Québec consumers)
You agree that any dispute between you and Six Flags, arising out of or in connection with these Terms, your purchase, or the parks, will be governed by and construed according to the applicable laws and rules of Québec and the parties agree to the exclusive jurisdiction and venue of the courts of Québec.
Dispute Resolution (Ontario consumers)
To the fullest extent permitted by applicable law, and except for claims in respect of which the consumer has a right to commence an action in the Superior Court of Justice under the Ontario Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. A (“Ontario CPA Claims”), you agree that any dispute between you and Six Flags arising out of or in connection with these terms, your purchase or the parks, must be submitted to binding arbitration pursuant to the Ontario Arbitration Act, 1991, S.O. 1991, c. 17, governed by the laws of the Province of Ontario and the laws of Canada applicable therein. The Ontario Arbitration Act, 1991, S.O. 1991, c. 17, governs, among other things, the interpretation and enforcement of this arbitration agreement and all of its provisions. The seat of the arbitration shall be Toronto, Ontario, and the language of the arbitration shall be English.
The dispute must be arbitrated in accordance with the National Arbitration Rules of the ADR Institute of Canada (“ADRIC”) and under the auspices of ADRIC, except to the extent the rules and procedures are modified by these Terms. This arbitration agreement is intended to be broadly interpreted, and will survive termination of these Terms.
The following disputes and/or claims are expressly excluded from this binding arbitration provision:
1. A dispute or claim you may assert in small claims court if your claims apply; and
2. A dispute or claim relating to the enforcement of Six Flags’ intellectual property rights.
A party who intends to seek arbitration must first send to the other, by registered mail, a written Notice of Dispute. The Notice of Dispute to Six Flags should be addressed to: Chief Legal Officer, Six Flags Entertainment Corporation, 8701 Red Oak Blvd., Charlotte, NC 28217. If, through good faith, informal negotiation, Six Flags and you do not reach an agreement to resolve the dispute within thirty (30) days after the Notice of Dispute is received, you or Six Flags may commence an arbitration proceeding. This informal negotiation requirement is designed to allow the Six Flags (or you, in the case of a Dispute Six Flags asserts against you) to make a fair, fact-based offer of settlement if it chooses to do so. You or Six Flags cannot proceed to arbitration before the end of the informal negotiation period. If you or Six Flags proceed to arbitration without providing a compliant Notice of Dispute and waiting until the conclusion of the informal negotiation period, a court may enjoin the filing and order the party that has not followed the informal negotiation process to reimburse the other party for any arbitration fees and costs already incurred. The compliance of a Notice of Dispute, including whether a Notice of Dispute contained all required information, is an issue to be decided by a court. If the parties discuss potential settlement during the informal negotiation period, any settlement terms offered by one party to the other shall not be communicated to the arbitrator.
THE ARBITRATION PROCEEDINGS IN THIS SECTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. Under no circumstances does Six Flags consent to have any disputes arbitrated using class action procedures, even if the arbitration provider has rules permitting class arbitrations.
For disputes in which the claimant seeks less than CAD $15,000, the arbitrator will decide the matter solely on the basis of written submissions, without a formal hearing, unless the arbitrator decides that a formal hearing is necessary. For matters in which the claimant seeks CAD $15,000 or more, or smaller matters in which the arbitrator determines a hearing to be necessary, hearings shall be conducted by video or telephone, unless the arbitrator determines an in-person hearing to be necessary. If an in-person hearing is required, the hearing will take place in Toronto, Ontario. You and Six Flags agree to submit to the personal jurisdiction of the provincial courts located there, in order to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on the award entered by the arbitrator.
To the fullest extent allowed by applicable law, the arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. Arbitration fees shall be paid as provided for by the National Arbitration Rules of ADRIC.
Except for the enforcement process described below, the decision of the arbitrator will be final and binding on all parties to the dispute; however, the arbitrator is bound by the terms of these Terms. The arbitrator must also follow the applicable law and may not disregard the law based on principles of justice or equity which are not a specific part of the applicable law. The arbitrator will have no authority or power to make any award that extends, modifies or suspends any reasonable standard of business performance set by Six Flags. Further, to the fullest extent allowed by applicable law, the arbitrator may not assess punitive or exemplary damages.
A judgment may be entered upon the arbitration award and enforced in accordance with the laws of the Province of Ontario and the applicable laws of Canada, as well as any applicable rules of arbitration.
Dispute Resolution (Canadian consumers outside of Québec, British Columbia, and Ontario; Ontario consumers for Ontario CPA Claims)
This section applies to: (i) Canadian consumers who are not residents of Québec, British Columbia, or Ontario, in respect of all disputes; and (ii) Ontario consumers, solely in respect of Ontario CPA Claims.
Subject to the preceding sentence, and to the fullest extent permitted by applicable law, you agree that any dispute between you and Six Flags arising out of or in connection with these Terms, your purchase, or the parks, will be governed by and construed according to the laws of the Province of Ontario and the laws of Canada applicable therein, and the parties agree to the exclusive jurisdiction and venue of the courts of Ontario.
Future Changes: Although Six Flags may revise these Terms in its discretion, Six Flags does not have the right to alter the Terms to arbitrate or the rules specified herein with respect to any dispute once that dispute arises if such change would make arbitration procedures less favorable to the claimant. Whether charged procedures are less favorable to the claimant is an issue to be decided by the arbitrator, and if multiple claimants are proceeding in Coordinated Cases, the applicability of revised terms to the Coordinated Cases will be decided by the arbitration provider as a process matter.
Waiver of Jury Trial and Class Actions:
Not applicable to Canadian consumers
To the maximum extent permitted by applicable law, for any dispute, claim, controversy, or case not subject to the requirement to arbitrate (except to the limited extent discussed above for Coordinated Cases), you and Six Flags will only bring disputes, claims, or controversies between you and Six Flags in an individual capacity and shall not: (a) seek to bring, join, or participate in any class or representative action, collective or class-wide arbitration, or any other action where another individual or entity acts in a representative capacity (like private attorney general actions); or (b) consolidate or combine individual proceedings or permit another to do so without the express consent of all parties.
You and Six Flags knowingly, voluntarily, irrevocably and unconditionally waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms, any ticket, or admission product, or your entry upon or use of any Six Flags’ premises, rides, attractions, facilities or services.
You agree that these Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with U.S. federal law to the fullest extent possible. The provisions of this section shall survive the expiration, termination, cancellation or revocation of any season pass, membership, ticket or other admission product.