We want to make sure you have a great time at Six Flags Hurricane Harbor. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations, at the Main Gate, when you arrive at the park, and our helpful staff will be happy to assist you with lodging and park information.
For information on services offered to guests with disabilities, please visit Guest Relations located near the main entrance, where representatives will be pleased to help personalize your visit. Access to the slide and tube attractions requires climbing several flights of stairs. Guests will have to ascend the slide tower and be capable of safely entering the slide, on their own or with the assistance of a companion.
We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions. A copy of the guide is also available at Guest Relations.
Trained service animals are welcome at our Six Flags Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.
Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Owners are responsible for disposing of their animal’s waste. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest or Team Member will be directed to remove the animal from the park.
Service animals are welcome in most locations of the park. Service animals are not permitted in any pools or on any attractions. Therefore, a member of your party must be available to stay with the animal while you ride.
Arrange a meeting place and time, should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Guest Relations. We have a Lost Parents Center, located at Guest Relations is where our staff will take children who have been separated from their family or group.
Personal pages cannot be broadcast through the Park, but you can leave messages for other members of your party at Guest Relations.
Your safety is our priority. For that reason, all bags are subject to be searched. Please leave any inappropriate items at home or in your car.
For your safety, certain rides may need to close during severe weather. Most restaurants and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather.
Hurricane Harbor – Arlington is happy to donate two park tickets per year to qualified non-profit organizations in Dallas/Fort Worth, Houston, Oklahoma City, Waco, Shreveport, Austin, Tyler and Wichita Falls, to assist their fundraising efforts.