We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
General Information
HOUWP Hours FAQ
For more Information, see our park calendar.<a class=”faqbutton” href=”https://www.sixflags.com/splashtown/events/all” target=”_blank”>View Calendar</a>
HOUWP jobs
Splashtown has positions in various departments, and you may find this information and apply online.Visit Jobs Page
HOUWP Park Information
You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. For information about the Houstonarea, visit https://www.visithoustontexas.com/.
HOUWP Park Opening
View our operating calendar for days and hours of operation.View Calendar
HOUWP Special Events
Visit our events calendar for upcoming events. We add events throughout the season, so be sure to check back often.
What is the Mailing Address and Phone Number?
21300 Interstate 45 North Spring, Texas 77373 (218) 355-3300
HOUWP Lost & Found
For lost items visit Guest Relations at the front gate.
HOUWP Nursing Mothers
Changing facilities for small children are located in park restrooms and changing rooms. Diapers may be purchased at the Beach Shop located towards the front gate.
HOUWP Rain
In the event of rain, Hurricane Harbor Splashtown attractions will remain open. If there is severe weather or lightning in the area, guests will be asked to exit the water until the weather passes. In the event weather conditions cause all of the rides to close for a continuous 2 hours, and if you are leaving for the day, a raincheck will be issued for admission in the same operating season.
To receive a raincheck, please present your same day receipt of purchase to the Guest Relations office located at the main entrance. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. Rainchecks will not be issued due to weather if the park closes for the day during the last 60 minutes of the park operation. Sorry, but we do not offer refunds.
HOUWP Smoking
SplashTown is a smoke-free environment. Smoking is permitted only in the private picnic areas and outside the park’s front gate.
HOUWP Store Belongings
Lockers are available next to Ocean Breeze Café. Cash and credit cards are accepted for all day long rentals.
Locker pricing $10.00 & $15.00 and $25.00.
HOUWP Food & Beverage
SplashTown does not allow food or beverages to be brought into the park and storage facilities are not available. You are allowed to bring in a soft sided cooler filled with bottled water. If you have brought picnic items to the park today, you will need to leave them in your vehicle. Feel free to picnic at your vehicle. A limited number of picnic tables are available outside the parks Main Gate. Please no outdoor cooking or alcohol.
Est-ce que je peux me faire rembourser ou échanger mes billets ou passeports?
Assurez-vous d’avoir bien choisi les billets et/ou passeports et/ou produits complémentaires que vous désirez avant de procéder à leur achat car il n’y a aucun échange ou remboursement. De plus, il n’y a aucun échange, remboursement ou dédommagement en cas de situations spéciales (conditions météos défavorables, bris mécanique, fermeture prématurée, etc.).
Quelles collations pouvons-nous grignoter à La Ronde?
Il existe plein d’endroits pour étancher votre soif et savourer de délicieuses friandises sucrées ou salées comme les pommes à la tire, le maïs soufflé, la barbe à papa, les queues de castor, la crème glacée, etc. Portez attention à nos nombreuses offres et ne manquez pas de vous procurer votre verre souvenir avec le remplissage gratuit la journée de l’achat! Cliquez ici pour plus de détails.
How do I re-enter the park if I have to leave for some reason?
Pass holders must present their passes to enter the park. Pass holders who leave the park and plan to return must get a re-entry handstamp before they leave the park. When Guests return to the park, they must enter through the re-entry gate with a proper handstamp. Transferring a re-entry handstamp is a violation of Six Flags policies and is strictly prohibited.
During Fright Fest, Pass holders must present their passes to enter the park. Pass holders who leave the park and plan to return, must receive a re-entry wristband upon exit. Guest must return to the park prior to 7:00pm to be allowed re-entry.
How late can I enter the park?
Entry and re-entry into Six Flags Over Georgia is not permitted 1 hour before the park closing time.
How do I still get Member benefits?
As a Legacy Member, your benefits have not changed and you still have access to them in your Guest Portal.
Do I still get invited to Member events?
Yes. Appreciation Days will still be held for Legacy Members.
Do I still get Preferred Parking?
Diamond, Diamond Elite, and Diamond Elite VIP Legacy Members will still have access to Diamond level Preferred Parking every visit with a reservation. Platinum Legacy Members will still get to experience Preferred Parking one time with a reservation.
Do I still have Member waterpark seating?
Diamond, Diamond Elite, and Diamond Elite VIP Legacy Members will still have access to Diamond level waterpark seating reservations.
Do I have access to the Member Lounge?
Where available, parks with Member Lounges are still open for Legacy Members.
Do I get my red Member bottle every year?
You are entitled to a new drink bottle each year for so long as you remain a Legacy Member.
What if I accidentally cancel my Legacy Membership and still want to be grandfathered in?
Contact the Six Flags National Call Center.
If I purchase a New Pass will I still have my Legacy Member benefits?
No. You are grandfathered into the Membership benefits that you currently have unless you decide to cancel your membership and purchase a New Pass. Only then will you be switched over to the new passes.
What if I’m a Member but I want to purchase the same pay monthly Membership for my family member?
While you are still considered a Legacy Member, grandfathered into the Membership program, you cannot purchase a new Membership for a family member as this product is not currently available for purchase.
What if I’m a current Member?
If you are a current Member and are in good standing, you will be grandfathered into the Membership program and are now a Legacy Member. Meaning, because you purchased your Membership while we still offered that product, your existing Membership will continue to be honored so long as your account remains in good standing. We are thrilled to serve you as a Member and thank you for your continued loyalty.
If I put a security deposit down, when will I get that back?
When you cancel your Membership and all of your monthly fees are paid, we’ll return your security deposit to you in the payment method you provided it.
How do I make continued payments on my Legacy Membership?
You will continue to make monthly payments in your Payment Portal.
Will there be changes to my Membership fee?
Not at this time.
Does my Legacy Membership now have block out dates?
No. As a Legacy Member, you are welcome to visit any day the park is open to the public.
What are my benefits as a Legacy Member?
Your benefits have not changed so long as you’re in good standing of your Legacy Membership. You can access your benefits by visiting the Guest Portal
Is a 2022 Season Pass a good value?
Absolutely. With a Season Pass, you get unlimited visits to the park on any public operating day (excluding private parties and separately ticketed events). Prices on one-day tickets range from $45 to $90, so if you visit the park more than once a Season Pass very quickly pays for itself.
A Six Flags Membership is an even better value, since it costs only a little bit more but includes numerous benefits that save you money every time you visit the park.
Online Purchases
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to Guest Services at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Services staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
HOUWP Billing Address Error
The billing address must be entered the same as your bank or credit card company has on file. If you recently moved, consider trying your former address in the payment information fields.
HOUWP Confirmation Email
If you just purchased the ticket online, please allow a few minutes for the email to be sent to your inbox. After a few minutes, if the email has not arrived, check the Spam folder. If the receipt confirmation email is not there, it can be retrieved from the store. Click the Menu on the top left and go down to Order Lookup. From there, enter the email address and phone number used at the time of purchase and click Search. Select your order from the Order History results. Here you can view your receipt or your tickets. If you are in need of further assistance, please contact the technical support hotline at 407.261.4285 who can confirm your order details and re-send the receipt email.
HOUWP Error
If you receive an error when trying to add an item to your cart, please select the refresh icon on your screen and try again.
HOUWP How to Buy
When you first enter the store you will be presented with a display of available tickets. You can view a description of the ticket by clicking on Buy Now. If you wish to purchase the ticket, select the quantity and add to cart.
HOUWP Mobile Purchase
1. Tap the “Buy tickets” button on the Home Screen.2. Tap the Menu button in the top left to see more options.3. Select the desired tickets and quantities, confirm your total and enter your billing information. Your ticket will populate directly on your mobile device!4. Scroll down to see each ticket barcode if you purchased multiple tickets in the same transaction.
HOUWP Printing Tickets
Tickets can be printed from your computer’s printer taken straight to the gate at the venue, you will be asked to register each ticket after the purchase is complete. You may register each ticket by clicking on the “Register and Print” button on the order confirmation screen or your email receipt. Tickets already marked with “Guest” do not need to be registered individually, the venue has designated these ticket types to not require registration.
If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:
You may wait to print order until you can properly register all the names from your email receipt.
You may select to print tickets individually, printing only the tickets you have registered with a name.
HOUWP Refund
All ticket purchases are final – NO EXCHANGES OR REFUNDS.
I’ve lost my Season Pass or Member ID Card, what can I do?
Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $15.