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Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

HOUWP Hours FAQ

For more Information, see our park calendar.<a class=”faqbutton” href=”https://www.sixflags.com/splashtown/events/all” target=”_blank”>View Calendar</a>

HOUWP jobs

Splashtown has positions in various departments, and you may find this information and apply online.Visit Jobs Page

HOUWP Park Information

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. For information about the Houstonarea, visit https://www.visithoustontexas.com/.

HOUWP Park Opening

View our operating calendar for days and hours of operation.View Calendar

HOUWP Special Events

Visit our events calendar for upcoming events. We add events throughout the season, so be sure to check back often.

What is the Mailing Address and Phone Number?

21300 Interstate 45 North Spring, Texas 77373 (218) 355-3300

Park Information

HOUWP Lost & Found

For lost items visit Guest Relations at the front gate.

HOUWP Nursing Mothers

Changing facilities for small children are located in park restrooms and changing rooms. Diapers may be purchased at the Beach Shop located towards the front gate.

HOUWP Rain

In the event of rain, Wet ‘n’ Wild SplashTown attractions will remain open. If there is severe weather or lightning in the area, guests will be asked to exit the water until the weather passes. In the event weather conditions cause all of the rides to close for a continuous 2 hours, and if you are leaving for the day, a raincheck will be issued for admission in the same operating season.

To receive a raincheck, please present your same day receipt of purchase to the Guest Relations office located at the main entrance. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. Rainchecks will not be issued due to weather if the park closes for the day during the last 60 minutes of the park operation. Sorry, but we do not offer refunds.

HOUWP Smoking

SplashTown is a smoke-free environment. Smoking is permitted only in the private picnic areas and outside the park’s front gate.

HOUWP Store Belongings

Lockers are available next to Ocean Breeze Café. Cash and credit cards are accepted for all day long rentals.

Locker pricing $10.00 & $15.00 and $25.00.

HOUWP Food & Beverage

SplashTown does not allow food or beverages to be brought into the park and storage facilities are not available. You are allowed to bring in a soft sided cooler filled with bottled water. If you have brought picnic items to the park today, you will need to leave them in your vehicle. Feel free to picnic at your vehicle. A limited number of picnic tables are available outside the parks Main Gate. Please no outdoor cooking or alcohol.

Attraction Information

HOUW Kids Rides

SplashTown has two areas designed specifically for our pint-sized guests. Check out our Kid’s Rides page for a complete list and descriptions.

HOUWP How Many Rides

SplashTown has 17 rides available at our park. For a complete listing, including height requirements, please visit our Rides page.

HOUWP Ride Restrictions

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our Web site, and on signs posted at each slide and attraction.

Online Purchases

How do I upgrade my Annual Pass?

If you have a Thrill Seeker, Extreme or Season Pass, you can upgrade to a higher level. To upgrade your pass, visit mypass.sixflags.com and click Upgrade at the top of the page.

Are there any blockout dates on the Annual Pass?

Yes. There are blockout dates for some of our admission offerings. Blockout dates can be found on the park ticket page below the comparison chart. For no blockout dates, check out the Extreme Pass or  Ultimate Pass! To upgrade your pass, visit mypass.sixflags.com and click Upgrade at the top of the page.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Will Call Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Will Call staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

HOUWP Billing Address Error

The billing address must be entered the same as your bank or credit card company has on file. If you recently moved, consider trying your former address in the payment information fields.

HOUWP Confirmation Email

If you just purchased the ticket online, please allow a few minutes for the email to be sent to your inbox. After a few minutes, if the email has not arrived, check the Spam folder. If the receipt confirmation email is not there, it can be retrieved from the store. Click the Menu on the top left and go down to Order Lookup. From there, enter the email address and phone number used at the time of purchase and click Search. Select your order from the Order History results. Here you can view your receipt or your tickets. If you are in need of further assistance, please contact the technical support hotline at 407.261.4285 who can confirm your order details and re-send the receipt email.

HOUWP Error

If you receive an error when trying to add an item to your cart, please select the refresh icon on your screen and try again.

HOUWP How to Buy

When you first enter the store you will be presented with a display of available tickets. You can view a description of the ticket by clicking on Buy Now. If you wish to purchase the ticket, select the quantity and add to cart.

HOUWP Mobile Purchase

1. Tap the “Buy tickets” button on the Home Screen.2. Tap the Menu button in the top left to see more options.3. Select the desired tickets and quantities, confirm your total and enter your billing information. Your ticket will populate directly on your mobile device!4. Scroll down to see each ticket barcode if you purchased multiple tickets in the same transaction.

HOUWP Printing Tickets

Tickets can be printed from your computer’s printer taken straight to the gate at the venue, you will be asked to register each ticket after the purchase is complete. You may register each ticket by clicking on the “Register and Print” button on the order confirmation screen or your email receipt. Tickets already marked with “Guest” do not need to be registered individually, the venue has designated these ticket types to not require registration.

If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:

You may wait to print order until you can properly register all the names from your email receipt.

You may select to print tickets individually, printing only the tickets you have registered with a name.

Pricing and Admissions

HOUWP Refund

All ticket purchases are final – NO EXCHANGES OR REFUNDS.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $15.

Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

HOUWP Hours FAQ

For more Information, see our park calendar.<a class=”faqbutton” href=”https://www.sixflags.com/splashtown/events/all” target=”_blank”>View Calendar</a>

HOUWP jobs

Splashtown has positions in various departments, and you may find this information and apply online.Visit Jobs Page

HOUWP Park Information

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. For information about the Houstonarea, visit https://www.visithoustontexas.com/.

HOUWP Park Opening

View our operating calendar for days and hours of operation.View Calendar

HOUWP Special Events

Visit our events calendar for upcoming events. We add events throughout the season, so be sure to check back often.

What is the Mailing Address and Phone Number?

21300 Interstate 45 North Spring, Texas 77373 (218) 355-3300

Park Information

HOUWP Lost & Found

For lost items visit Guest Relations at the front gate.

HOUWP Nursing Mothers

Changing facilities for small children are located in park restrooms and changing rooms. Diapers may be purchased at the Beach Shop located towards the front gate.

HOUWP Rain

In the event of rain, Wet ‘n’ Wild SplashTown attractions will remain open. If there is severe weather or lightning in the area, guests will be asked to exit the water until the weather passes. In the event weather conditions cause all of the rides to close for a continuous 2 hours, and if you are leaving for the day, a raincheck will be issued for admission in the same operating season.

To receive a raincheck, please present your same day receipt of purchase to the Guest Relations office located at the main entrance. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. Rainchecks will not be issued due to weather if the park closes for the day during the last 60 minutes of the park operation. Sorry, but we do not offer refunds.

HOUWP Smoking

SplashTown is a smoke-free environment. Smoking is permitted only in the private picnic areas and outside the park’s front gate.

HOUWP Store Belongings

Lockers are available next to Ocean Breeze Café. Cash and credit cards are accepted for all day long rentals.

Locker pricing $10.00 & $15.00 and $25.00.

HOUWP Food & Beverage

SplashTown does not allow food or beverages to be brought into the park and storage facilities are not available. You are allowed to bring in a soft sided cooler filled with bottled water. If you have brought picnic items to the park today, you will need to leave them in your vehicle. Feel free to picnic at your vehicle. A limited number of picnic tables are available outside the parks Main Gate. Please no outdoor cooking or alcohol.

Attraction Information

HOUW Kids Rides

SplashTown has two areas designed specifically for our pint-sized guests. Check out our Kid’s Rides page for a complete list and descriptions.

HOUWP How Many Rides

SplashTown has 17 rides available at our park. For a complete listing, including height requirements, please visit our Rides page.

HOUWP Ride Restrictions

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our Web site, and on signs posted at each slide and attraction.

Online Purchases

How do I upgrade my Annual Pass?

If you have a Thrill Seeker, Extreme or Season Pass, you can upgrade to a higher level. To upgrade your pass, visit mypass.sixflags.com and click Upgrade at the top of the page.

Are there any blockout dates on the Annual Pass?

Yes. There are blockout dates for some of our admission offerings. Blockout dates can be found on the park ticket page below the comparison chart. For no blockout dates, check out the Extreme Pass or  Ultimate Pass! To upgrade your pass, visit mypass.sixflags.com and click Upgrade at the top of the page.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Will Call Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Will Call staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

HOUWP Billing Address Error

The billing address must be entered the same as your bank or credit card company has on file. If you recently moved, consider trying your former address in the payment information fields.

HOUWP Confirmation Email

If you just purchased the ticket online, please allow a few minutes for the email to be sent to your inbox. After a few minutes, if the email has not arrived, check the Spam folder. If the receipt confirmation email is not there, it can be retrieved from the store. Click the Menu on the top left and go down to Order Lookup. From there, enter the email address and phone number used at the time of purchase and click Search. Select your order from the Order History results. Here you can view your receipt or your tickets. If you are in need of further assistance, please contact the technical support hotline at 407.261.4285 who can confirm your order details and re-send the receipt email.

HOUWP Error

If you receive an error when trying to add an item to your cart, please select the refresh icon on your screen and try again.

HOUWP How to Buy

When you first enter the store you will be presented with a display of available tickets. You can view a description of the ticket by clicking on Buy Now. If you wish to purchase the ticket, select the quantity and add to cart.

HOUWP Mobile Purchase

1. Tap the “Buy tickets” button on the Home Screen.2. Tap the Menu button in the top left to see more options.3. Select the desired tickets and quantities, confirm your total and enter your billing information. Your ticket will populate directly on your mobile device!4. Scroll down to see each ticket barcode if you purchased multiple tickets in the same transaction.

HOUWP Printing Tickets

Tickets can be printed from your computer’s printer taken straight to the gate at the venue, you will be asked to register each ticket after the purchase is complete. You may register each ticket by clicking on the “Register and Print” button on the order confirmation screen or your email receipt. Tickets already marked with “Guest” do not need to be registered individually, the venue has designated these ticket types to not require registration.

If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:

You may wait to print order until you can properly register all the names from your email receipt.

You may select to print tickets individually, printing only the tickets you have registered with a name.

Pricing and Admissions

HOUWP Refund

All ticket purchases are final – NO EXCHANGES OR REFUNDS.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $15.