Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

What kinds of food does the park have?

From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags proudly serves Coca-Cola products throughout the park for your enjoyment as well.You may also enjoy Cold Stone Creamery®, Johnny Rockets, and Panda Express. Visit our Dining page for a list of dining options.

What special events are planned for this year?

Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.

What types of jobs does Six Flags Over Texas offer and how do I apply?

Six Flags Over Texas offers jobs in various departments that are fun and fulfilling, whether they are for the season or for the long term. Apply online. Visit Jobs Page

When does the park open?

Please view our operating calendar for dates of operation.

Where can I get a map of the park?

Our park map is available online. In addition, once you arrive at Six Flags Over Texas, there are park maps available as you enter the park. They are also available at Guest Relations. View Park Map

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

Does Six Flags Over Texas have live shows?

Nothing provides more lasting memories than a great show, especially when shared with friends and family. That’s why, in addition to the most thrilling rides on the planet, you’ll find a wide variety of top-notch entertainment right here at the park. From concerts, character meet and greets, festivals, and more this is the kind of entertainment you will be talking about for years to come. For shows, please visit our entertainment page or events page.

How do I get information about Six Flags Over Texas and the area?

You may visit the various pages on the website to find information on all of our rides, shows and events, as well as lodging. Visit the Arlington Convention and Visitors Bureau website for local information.

What are the current ticket prices?

Six Flags Over Texas offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.

What are the operating hours?

Please view our park calendar for hours of operation.

What concerts are planned for this year?

Great concerts are held throughout the season. Visit our live shows page for current concert listings, and check back throughout the season, as we continuously add performances to our lineup.

What is the email newsletter and how do I receive it?

Our awesome park newsletter is sent every two weeks. It’s a great opportunity to stay updated on all the most current news, discounts and special events happening at the park! Sign up now to get the latest Six Flags Over Texas Newsletter delivered to your inbox. It’s completely free, we won’t spam you, and you can unsubscribe at any time. Join Newsletter

What is the mailing address and phone number?

Our mailing address is:

PO Box 90191
Arlington, Texas 76004-0191

Our phone number is 817-640-8900. Live operators are available during park hours and during regular business hours on non-operating days.

What is THE FLASH Pass and how does it work?

THE FLASH Pass is an electronic ride reservation system that holds your place in line at the park’s most popular rides while you enjoy other attractions.  Learn more about THE FLASH Pass. Learn More

Where can I find information for guests with disabilities?

Visit our Guest Relations page for information on accessibility at Six Flags Over Texas. Visit Guest Relations

Are pets permitted at Six Flags Over Texas?

Pets are not permitted in the park, with the exception of service animals. Please do not leave your pets in your vehicle. Six Flags Over Texas offers free climate controlled kennels for your convenience available adjacent to the picnic area. 

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time, should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center, where our employees will take children who have been separated from their family or group. We suggest that you get a one-time height check wristband for your children, available at Guest Relations. Your cell phone number can be written on the wristband, in case your child becomes separated from you.

Do you rent strollers and wheelchairs?

Stroller and wheelchair rentals are available on a first come, first served basis and can be found after the Entry Plaza on left. To rent these items, a valid driver's license, state identification, military identification, or major credit card may be required. All rentals require a deposit.

Does Six Flags Over Texas have a dress code?

In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags Over Texas strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Tattoos and clothing with rude, vulgar or offensive language or graphics are not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in the water park, Hurricane Harbor, and are not permitted inside the theme park. Park admission may be denied if clothing is deemed by management to be inappropriate. To obtain a full listing of the dress code policy please visit the park's Guest Relations Department.

Does Six Flags Over Texas have automatic teller machines (ATMs)?

There are several automatic teller machines (ATM's) located throughout the park for your convenience.

How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park, they can enter through any turnstile if you have a valid hand stamp. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.

I lost something in the park. What should I do?

Head on over to Lost and Found located behind the Johnson Creek School, next to Crazy Horse Saloon. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page. Visit Lost & Found

Is smoking permitted in the park?

Six Flags allows smoking only in areas identified as designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited. E-cigarettes may only be used in designated smoking areas. 

Is there a place to store my belongings inside the park?

Electronic, PIN CODE Access, lockers are located in the entry mall, next to the turnstiles. All-day locker rentals are available in the entry mall next to the turnstiles. Large items may be checked for a nominal fee at the window in the Locker area.  Lockers accept both dollar bills and credit cards.

May I bring my own food and beverages into Six Flags Over Texas?

No outside food, beverages or coolers are allowed to be brought into Six Flags Over Texas. However, we do offer picnic areas just outside the park which are available for your party to eat outside food.  Exceptions are made for Guests with special religious requirements or dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags Over Texas. Stop by Guest Relations for help planning your day at the park and to pick up a copy of your Guide to Family Fun at Six Flags Over Texas. We have even more ideas on our Tips for Family Fun page.

What happens if I lose something while at the park?

Lost and Found is located behind the Little Red School House in the Old South section of the park. Riders are responsible for any items left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found. For information regarding a lost article, please call (817) 640-8900.

What happens if it rains?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will reopen as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

What is Six Flags Over Texas’ alcoholic beverage policy?

No alcoholic beverages are allowed to be brought into Six Flags Parks. 

Can I split my bonus months? Claim some as months and put the rest toward my gift card balance?

We are working on this functionality and will have more information for you soon.

Can I use my Six Flags gift card online at Six Flags’ website?

We are working on this functionality and will have more information for you soon.

Can I use my Six Flags card anywhere I want, such as a grocery store?

No, Six Flags gift cards may only be used at a Six Flags park.

Can I exchange my bonus months for a Six Flags gift card online and receive it in my email or in the mail?

Six Flags Gift cards can only be picked up in person at the park.

There are multiple Members on my account. How would we redeem each obtain our Six Flags gift cards?

Only the account holder (the one whose credit card is being charged) may request a gift card. One gift card will be issued per account.

Can I use this gift card for anything I want to buy at the park?

You can use this gift card for food, merchandise, or other experiences at any of our Six Flags parks. There are very few exceptions. Outside vendors and third party operators set up in the parks do not accept Six Flags gift cards.

Six Flags gift cards may not be used online at sixflags.com.

If I exchange my bonus months for a gift card, will my gift card ever expire?

No, this gift card will not expire! You can use this gift card for food, merchandise, or other experiences at any of our Six Flags parks.

Can I exchange my bonus months for a gift card at any open park if my home park is closed?

Yes! Beginning December 1, 2020 you will be able to exchange any bonus months for a Six Flags gift card in an amount equal to the monthly membership charges for the bonus months you have accrued.

To exchange your gift card, simply stop by the Member Services office when National Site is open on or after December 1, 2020. If your park is not yet open by December 1, 2020, you may visit any open Six Flags park to exchange your bonus months for a gift card.

Just let a team member at Member Services know you want to exchange your outstanding bonus months for a gift card. They will provide you with a new Six Flags gift card you can use during that visit or on an upcoming visit.

I’m a Member/Season Pass Holder, do I need to make a reservation or can I just show up?

All guests, including Members and Season Pass Holders, must have a reservation. Due to COVID-19, new safety procedures are in place. Advance reservations are required and tickets (if needed) must be purchased online. By requiring advance reservations, we can regulate the amount of visitors each day to ensure proper social distancing and eliminate overcrowding. Reservations allow us to space arrivals throughout the day. Guests without reservations will not be permitted to enter.

I purchased a one-day Six Flags Discovery Kingdom admission ticket earlier this year. Is it valid for The Marine World Experience?

Yes, you may use your one-day Six Flags Discovery Kingdom admission ticket to The Marine World Experience. Remember to make your reservation and enter your ticket number in our reservation system.

How do I contact Guest Relations

The fastest, best way to contact us is through our online webform or online chat (during regular business hours). Please note that the volume is especially high right now so it may take up to 48 hours for us to get back to you. We are reviewing messages as they come in and will try to get back to you faster if your issue is urgent. We will not penalize you for delays caused by us.

Contact Us

What happens with Season Pass and Membership Add-Ons?

Season Pass and Membership add-ons will be extended in the same way we extend your Season Pass or Membership. See above for details.

What are you doing for Season Pass Holders?

Thank you for being a 2020 Season Pass Holder! It’s important to us that we provide you with all of the value you paid for. As such, we have decided to extend your 2020 Season Pass until the end of 2021. There is nothing you need to do — your current card will continue to function until the end of the 2021 Season.

How do I cancel my Membership?

If you’ve already made your first 12 payments (or are about to make your 12th payment) you can submit a cancellation request at any time. Just visit our Cancellation Portal and you can do the whole thing electronically.

Who is eligible for this upgrade offer?

The offer is open to all Members who purchased or upgraded their Membership before October 1, 2020.

Members must continue to make payments without pausing until the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) to receive their free upgrades when the park re-opens in the spring (or March 1, whichever is later).

If you pause (or your Membership is paused) at any time between September 25 and the time the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) you will not be eligible for a free upgrade.

If I pause my Membership am I eligible for the free upgrade?

Members who continue to make payments without pausing until the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) will receive their free upgrades when the park re-opens in the spring (or March 1, whichever is later).

If you pause (or your Membership is paused) at any time between September 25 and the time the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) you will not be eligible for a free upgrade.

Can I pause my Membership?

Yes! It is possible to put your Membership on “Pause” until the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2). When you put your Membership on Pause, we will STOP collecting your Membership payments and they won’t accrue on your account (we won’t make you pay us late for the months that your account is paused). Members who put their accounts on “Pause” will not receive the free upgrade bonus offers or extra time added to the end of their Membership (they will only receive additional time for the months they have paid for). There are no extra fees for pausing your Membership and it only takes a couple of minutes to do.

  • You may pause your Membership through March 1, 2021 or whenever the park reopens (whichever is later).
  • Your Membership will automatically be un-paused on March 2, 2021 or when the park re-opens in 2021 (whichever is later).
  • You will keep any “free” months you are entitled to, which will be added to the end of your Membership.
  • Your account must be current (no unresolved payment defaults) in order to pause.

Pause Your Membership

When will I receive my free upgrade?

Members who continue to make payments without pausing until the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) will receive their free upgrades when the park re-opens in the spring (or March 1, whichever is later).

If you pause (or your Membership is paused) at any time between September 25 and the time the park re-opens in the spring (or March 1, whichever is later) you will not be eligible for a free upgrade.

What are you doing for Regular and Gold Members?

Regular and Gold Members who haven’t already received a free, permanent upgrade to Gold Plus will receive a free upgrade to Gold Plus if they continue to make their monthly payments until after the park reopens in the spring (or March 2 if the park is open year round or if the park opens prior to March 2).

First and foremost, you will receive one “free” month of Membership for each month the park was closed during the original 2020 Season, rounded up to the nearest month. These months will be added to the end of your Membership. Any Membership add-ons you own and are paying for will also be extended.

With your free, permanent upgrade to Gold Plus Membership, you’ll get:

  • Season Parking
  • Admission to ALL Six Flags theme parks and outdoor waterparks
  • Membership Rewards with 1,000 starter bonus points
  • 20% off most candy and merchandise
  • 25% discount on drink bottles
  • Everyday discounts on food, friend tickets, and more
  • Exclusive Member activities and events
  • See the full list on our website!

Just to be clear: this upgrade is permanent — for as long as you remain a Member.

You do NOT need to take any special action to receive these benefits — your account will automatically be upgraded next spring when the park reopens (or March 2, 2021, whichever is later)

When do you anticipate being able to open the theme park?

The theme park will open exclusively to Members and Season Pass holders July 3, 2020 and to the general public July 4, 2020. Reservations will be required to visit the theme park for all Members, Season Pass holders and daily ticket holders.

What are the best days to visit?

Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May and September. Don’t miss Holiday In The Park in November and December.

What is the weather like?

Texas summers can be warm so make sure to wear your sunscreen and drink lots of fluids.

Which hotels are close?

Please see our lodging page for more information. Learn More

Is there a place where I can leave my pets?

Pets are not permitted in the park, with the exception of service animals. Dogs and cats may be boarded in our climate controlled kennel for free. The kennel is located adjacent to the picnic area.

Online Purchases

Can I pick up my order at the park?

A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Ticket Issues Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

Do tickets have an expiration date?

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

How can I call Customer Support?

We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

How can I purchase more than 10 Season Passes?

To order more than 10 Season Passes, please call (817) 607-6150

How do I get my season passholder coupon book?

Your special offers will be automatically loaded to your Season Pass or Membership Pass card. You will not receive a coupon book. Please visit mypass.sixflags.com to see all the benefits of your Pass!

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

What if I cannot print my ticket(s)?

Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Ticket Issues Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I made a mistake when ordering items from this site?

Please note: Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

What is the refund policy?

Tickets, season passes and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

Why can’t I view the online store?

This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please visit the Adobe® Flash® Player page. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

Why did I receive a special online offer via email, but my friend didn’t?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

Why is there a $1 “pending transaction” on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 “pending transaction” when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.

Pricing and Admissions

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office.

Do you offer military discounts?

Most military bases offer discounted admission tickets at their MWR/ITR offices. Six Flags Over Texas also offers a discounted admission at the gate for Military ID holders.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Does everyone in my group need to arrive and enter the park at the same time?

The group organizer is responsible for picking up and distributing tickets to group members. Partial orders of tickets cannot be picked up.

Does my child need a Season Pass or ticket?

Children two years old and younger receive free admission to Six Flags Over Texas. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Does Six Flags Over Texas offer a discount on admission for groups?

Yes, discount tickets are available for groups of 15 or more.  You may visit the Groups page, or call Call (817) 640-8900 ext. 4100 for group information. Don’t forget to call for special large group rates for 100 or more. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. Call one of our catering specialists today to book your memorable event.

Does Six Flags Over Texas sell gift certificates?

Six Flags Over Texas offers in park “Daffy Dollars” to be used at retail and food locations. These can be purchased by calling the Six Flags Over Texas Ticket Office at 817-640-8900, ext. 4950. Also, Meal Vouchers make it easy to eat when everyone craves something different. They also ensure that teens don’t spend their lunch money on games. Vouchers must be purchased ahead of time, and are good for specific meals at several restaurants, any day of the season. With Print-N-Go tickets, you can purchase admissions online at a discount and give them as a gift good for the entire season.

How much is parking?

Visit our Add-Ons page for parking prices. Add-Ons Page

How much of a deposit is required for group tickets?

General group tickets do not require a deposit. Requirements may vary for catered picnic programs.

I’ve lost my Season Pass card, what can I do?

You must have a valid Season Pass card to enter the park. Your registered Six Flags Over Texas Season Pass can be replaced at Will Call during park operating hours for $10.00.

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more. 

Is there a processing fee for group tickets?

There is a one-time $8.99 processing fee per order. Rush charges may apply.

What does my Six Flags Over Texas admission ticket include?

With your Six Flags Over Texas admission ticket you are able to ride awesome rides like Titan, the Texas Giant, Batman: The Ride and so many more, plus be amazed by great LIVE shows. All of this is FREE with your Six Flags Over Texas Admission Ticket. View Tickets Page

What if I have an unused daily ticket that has expired?

Tickets are only valid for the year and park in which they were issued. No refunds or exchanges.

What if I have an unused season pass from a prior season?

Season passes can only be used during the season they were purchased.  No refunds or exchanges.

What methods of payment does Six Flags Over Texas accept?

Visa, MasterCard, American Express, Discover, and Company checks.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Ticket Issues Booth. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

What should I do if I have an issue with my online ticket order?

Please contact Six Flags Online Technical Support at (407) 261-4290.

Besides cash, what other forms of payment does Six Flags Over Texas accept?

We gladly accept: Discover, Mastercard, Visa and American Express for parking, park admission, in gift shops and at most dining locations. Our online store also accepts PayPal.

Can students use their Season Passes to enter the park?

Season passes are valid on regular operating days, but may not be valid for private parties (like Senior Nite) and other special events.

Can we leave some of our group members’ tickets at Will Call?

We highly recommend that the group organizer distribute park tickets to all group members.

Do you offer a non-rider discount?

No, Six Flags Over Texas is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.