Guest Relations

We want to make sure you have a great time at Hurricane Harbor Rockford. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations kiosk at the Main Gate when you arrive at the park, and our helpful staff will be happy to assist you however we can.

NEW: Card & Mobile Payments

Hurricane Harbor accepts card and mobile payments only at all locations including restaurants, retail stores, games, ticket windows, and parking toll booths. You can either pay for purchases using a Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, or a debit card. Only have cash? You can convert your cash to a prepaid debit card at one of the multiple kiosks located throughout the park and anywhere in the U.S. where Visa is accepted. We highly encourage you to pre-purchase your parking, tickets, and more online before visiting the park.

Buy Tickets & Parking

Guests with Disabilities

All of the slide/tube attractions require climbing stairs. The wave pool (Tsunami Bay) and the lazy river (Splash Magic River) are both wheelchair-accessible.

Hurricane Harbor Rockford offers water wheel chairs for guests to access our zero-depth attractions. Stop by our First Aid Office for additional information.

We strive to safely accommodate the needs of all guests including guests with disabilities. With specific questions, please visit the park to speak directly with a member of our team.

Service Animals

Trained service animals are welcome at our Six Flags Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.

Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Owners are responsible for disposing of their animal’s waste. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest or Team Member will be directed to remove the animal from the park.

Service animals are welcome in most locations of the park. Our rides/attractions and pools are not equipped, or designed for, accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride.

Further, the park has service animal relief areas for the convenience of guests and their service animals.

PARK MAP

Lost Parents

There are no lost children at Hurricane Harbor Rockford, only lost parents. If your child becomes separated from your group, don’t panic! Contact the nearest host/hostess or security officer for assistance, or visit Guest Relations. Before entering the park, be sure to instruct children to contact a host or hostess for assistance, should their parents become lost. We also encourage you to establish a special meeting place in advance, just in case your group becomes separated.

Park Announcements

We regret that personal pages cannot be broadcast through the park.

Park Security

Your safety is our priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

Rain and Severe Weather

Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured.