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Guest Relations

Riders with any type of cast are limited to certain rides and attractions that include the Lazy River, Treehouse Island, Runaway River, Buccaneer Bay and Bahama Bobslide. Additional ride accessibility information is available at Guest Relations. White Water does not provide rental strollers or wheelchairs.

We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions. A copy of the guide is also available at Guest Relations.

Service Animals

Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.

Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest or Team Member will be directed to remove the animal from the park.

Service animals are welcome in most locations of the park. Most of our rides are not equipped or designed for accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride.

There are no lost children at Six Flags White Water, only lost parents. If your child becomes separated from your group, contact the nearest host/hostess or security officer for assistance, or visit Guest Relations. Before entering the park, be sure to instruct children to contact a host or hostess for assistance, should their parents become lost. We also encourage you to establish a meeting place when you first arrive, just in case your group becomes separated. For example, separated groups could agree to meet at the Waterwheel located in the corner of the park next to Guest Relations.

Personal pages cannot be broadcast through the Park, but you can leave messages for other members of your party at Guest Relations.

Your safety is our top priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

Season Pass

Guests who need to replace a lost or stolen Season Pass can visit Guest Relations at the park.

Providing a safe environment for your playtime is our primary concern during your visit with us today. Due to the unpredictable nature of the weather and its effect on park safety operations, Six Flags White Water has posted the following weather procedures for the knowledge of our Guests.

For Guest safety and the effectiveness of our lifeguard staff, ride operations may be suspended due to heavy rain or severe weather conditions. Ride operations will resume as soon as the weather clears and conditions are safe for playtime again.

If ride operations are suspended for more than one continuous hour due to weather, a rain check will be issued to Guests who:

  1. Have a receipt for admission on the day rain checks are issued.
  2. Are still in the park to receive the rain check.
  3. Are exiting the park for the day.

Sorry, but rain checks may not be issued after ride operations have resumed.

Six Flags White Water is happy to donate two park tickets per year to qualified non—profit organizations, in order to assist their fund—raising efforts.

Valid organizations

  • Non-profit groups
  • School groups raising funds for equipment or graduation events
  • Church/youth/scholarship programs
  • Organizations raising funds for other charities


  • Requests must be made online during the ticket donation window, typically in January of each year
  • No telephone, mailed or faxed requests will be accepted
  • Must include non-profit ID number (if applicable), event date, purpose of event, and what the tickets and funds will be used for

No donations will be made to individuals, families, company employee events, class reunions, or proms. Due to the high volume of requests, we cannot confirm receipt of letters or provide status updates on your request.

Please visit our Ticket Donation Program website for additional information and how to request tickets.