Accessibility
First and foremost, Six Flags Discovery Kingdom is about fun. Fun for everyone! Here you’ll find everything you need to know about navigating and enjoying the park and all of its experiences for those with disabilities. And if you can’t find the answers here, feel free to download our Guest Accessibility Guide, contact us, or stop by Guest Relations.
We work closely with the manufacturer of each of our rides and our policies incorporate the manufacturers’ guidelines as well as the requirements of the Americans With Disabilities Act (ADA). We hope that this Guide will help Guests make the best choices to ensure a safe, comfortable and convenient experience at the park. If, at any time, Guests need additional assistance or a further explanation of our policies and guidelines, they should feel free to ask any Six Flags Employee.
Attraction Accessibility Program and IBCCES Accessibility Card
We are proud of our reputation for providing reasonable accommodations to Guests with disabilities through our Attraction Accessibility Program. To provide equal access for all Guests, we have developed a program that allows Guests with mobility restrictions or cognitive impairments to access attractions.
Information about where Guests access the ride is posted on each attraction’s Safety Guide sign. All Guests are required to meet all riding requirements for every attraction, including height and health restrictions to safely ride/participate.
The following procedures apply to Guests who wish to participate in our Attraction Accessibility Program:
Guests with mobility restrictions or cognitive impairments who request reasonable accommodations are encouraged to obtain the IBCCES Accessibility Card (IAC) by registering at www.accessibilitycard.org,via the Accessibility Card mobile App, or by speaking to a Guest Relations Associate on the date of visit. Once a Guest has filled out the online application and uploaded necessary documentation into a secure online portal, they will be able to access their digital Accessibility Card. Guests will present the IBCCES Accessibility Card to (specific location) upon their arrival at the park to express their accommodation needs. Some questions are asked to ensure that the Guest has the required physical criteria in order to safely experience attractions. Following that conversation, the Guest (Services/Relations) Associate will provide the details needed to participate in the program.
Six Flags’ Attraction Accessibility Program is designed to provide equal access to all Guests and does not provide immediate boarding on to attractions.
Note: Only IBCCES can issue the IBCCES Accessibility Card, and not Six Flags Discovery Kingdom.
For a complete listing of guidelines, please download our Guest Accessibility Guide.
Safety & Accessibility Guide
We work closely with the manufacturer of each of our rides and our policies incorporate the manufacturers’ guidelines as well as the requirements of the Americans With Disabilities Act. We hope that this Guide will help Guests make the best choices to ensure a safe, comfortable and convenient experience at the park. If, at any time, Guests need additional assistance or a further explanation of our policies and guidelines, they should feel free to ask any Six Flags Team Member.
Discovery Kingdom offers assistive listening device, a lightweight wireless device that aids in the amplification of sound at our stage shows. To use the system, guests should obtain a receiver at the Guest Services Office. For show venues where this system is not available, please inquire with venue staff for assistance in prioritizing your seating location.
If requested at least 1 week in advance, Discovery Kingdom will provide American Sign Language (ASL) Interpretation for live shows featured at our live entertainment venues. Discovery Kingdom understands, however, there may be rare occasions where an ASL interpreter request cannot be made this far in advance. In those circumstances, Discovery Kingdom will endeavor to provide an ASL interpreter but if an ASL interpreter is unable to be secured within that shortened time, it will provide a reasonable alternative.
To request ASL Interpretation services, please complete the request form.
Upon arrival at the park, please check in with Guest Services to review our show schedule and determine your preferred showtimes and selections.
Braille and large print copies of the Guest Accessibility Guide are available at Guest Relations. There are a limited number of guides available on a first-come, first-served basis.
White Canes can be used to access many of our attractions. White Canes may need to be collapsed and safely secured, stored or left with a non-rider on attractions where they could be a hazard.
Discovery Kingdom offers a Quiet Room located at First Aid, for family members or caregivers to take a break and reduce sensory stimulation.
Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit safely inside the ride unit or where it will present a hazard to the Guest or others or where it is prohibited by the manufacturer of the attraction. We suggest you delay your visit until the cast is removed.
Please refer to the Guest Accessibility Guide for further information regarding casts and braces.
Guests with any type of prosthesis should not ride unless they can ensure the device is properly secured and will remain in place during the ride. If there is any concern of the prosthesis becoming dislodged during the ride, Guests should visit Guest Relations for assistance.
Guests with leg prostheses are not permitted to ride SkyScreamer, Cobra, Medusa, Kong, BATMAN: The Ride, Rock Wall Climbing Challenge, SUPERMAN Ultimate Flight, THE FLASH Vertical Velocity, THE JOKER, and WONDER WOMAN Lasso of Truth.
Guests with any prosthesis are not permitted to ride SkyScreamer, Rock Wall Climbing Challenge, Medusa, Kong, BATMAN: The Ride, SUPERMAN Ultimate Flight, THE FLASH Vertical Velocity, THE JOKER, and WONDER WOMAN Lasso of Truth.
Guests with certain amputations may be able to ride Medusa and Sidewinder Safari with the use of a separate full body harness provided the Guest has remaining leg and arm remnants to be secured by the harness. Guests should check with Guest Relations to determine if they are eligible to ride using the full body harness.
On Cobra, guests with any upper extremity prosthesis must ensure the device is properly secured or removed prior to riding.
Guests with any prosthesis are permitted to ride Acme Fun Factory. Air Penguins, Ark, Boardwalk Bumper Buggies, Bugs’ Buccaneer, Congo Queen, Elmer’s Weather Balloon Service, Foghorn’s Seaport Railway, Merlin’s Seaside Tours, Monkey Business, Monsoon Falls, Nairobi’s Lookout Balloons, Pepe Le Pew’s Rafts of Romance, Road Runner Express, Safari Jeep Tours, Scat-a-Bout, Seaport Carousel. Seaside Railway, Sidewinder Safari, Sylvester’s Pounce & Bounce, Taz’s Typhoon, Thrilla Gorilla, Wave Swinger, White Water Safari, Yosemite Sam’s Flight School, and Zoe’s Tree House.
Service animals are welcome at Discovery Kingdom. A service animal is defined as a dog that has been individually trained to perform tasks for a person with disabilities. Service animals must be controlled with a restraining device and must display appropriate behavior at all times while on our property. There is a limit of one service animal per Guest. A relief area is located across from/nearby/next to White Water Safari and at Chabot Stadium.
Due to the nature of most rides, service animals must remain with a non-riding member of your party. We are not permitted to take control of your service animal. Guests may take advantage of our Rider Swap policy for staying with the service animal. Service animals must be leashed, under the owner’s control, fit on the floor of the ride vehicle, and seated on the floor, not the ride seat. They are permitted to walk through the park areas, including scare zones and Haunted Mazes. However, for safety reasons, service animals are not permitted on any ride. Visit Guest Relations or refer to our Guest Accessibility Guide for more information.
Frequently Asked Questions
No. Guests should not bring any doctor’s notes or other medical documentation disclosing private details regarding the nature of their disability to the park.
All Guests who believe they would benefit from reasonable accommodations are encouraged to register with IBCCES as described above in advance of their park visit to streamline the identification of reasonable accommodations. Proof of IBCCES registration and the accompanying Information Sheet shall be deemed sufficient documentation to support issuance of an AAP by the Ride Information Center (Guest Services) for requested reasonable accommodations.
The safety and well-being of our guests and employees is our absolute highest priority. This policy was implemented to better serve guests with disabilities and other impairments and ensure they have equal access to our rides and attractions. Our goal is to provide a safe and enjoyable visit for all our guests while accommodating their wide variety of needs.
No. Guests requiring use of wheelchairs or other mobility aids do not need to substantiate their disability in order to receive reasonable accommodations. However, if accommodations other than use of a wheelchair-accessible entrance are required, then verification of additional accommodations may be required. For example, for Guests who, due to mobility limitations or any other disability, feel they cannot wait in the standard queue for rides, Six Flags offers the AAP program. Guests who wish to avail themselves of the AAP program are encouraged to register with IBCCES before their visit to streamline the identification of reasonable accommodations. Six Flags accepts proof of IBCCES registration and the accompanying Information Sheet as sufficient documentation to support issuance of an AAP by the Ride Information Center (Guest Services) for requested reasonable accommodations.
Our policy is in full compliance with both HIPAA and the ADA. Six Flags does not require you to share the nature of your disability and discourages all Guests from bringing documentation reflecting private medical information disclosing the nature of Guests’ disability to the park.
The Equal Access Pass program was completely replaced by the Attraction Access Pass program. The Attraction Access Pass program is part of our continuing effort to ensure that Guests with disabilities have the best possible experience while visiting our park.
No. To the extent any Guest requires an AAP that permits them to modify the standard ride queue process, Guests must provide appropriate verification of the need for that accommodation. However, to ensure minimal burden to Guests, Six Flags will accept registration with IBCCES and the accompanying Information Sheet as sufficient documentation for issuance of an AAP and requested reasonable accommodations. Guests are encouraged to register with IBCCES prior to visiting the park to streamline the identification of reasonable accommodations at the Ride Information Center (Guests Services) and issuance of an AAP.
The IAC applies to all cognitive disorders and physical impairments.
You must apply to IBCCES annually for a new IBCCES IAC card. The IAC is valid for one year.
Guests are strongly encouraged to register with IBCCES and obtain an IAC before visiting the Ride Information Center (Guest Services) at the park as pre-registration will streamline the process of identifying reasonable accommodations and issuance of an AAP, and minimize any delays in Guests’ ability to enjoy the park and its attractions.
Guests who require an AAP because they have a disability that prevents them from waiting in the standard queue line to fully enjoy their experience at the park will need to substantiate their need for that accommodation. Six Flags accepts proof of IBCCES registration and the accompanying Information Sheet as sufficient support for issuance of an AAP.
No – Six Flags does not require or accept doctor’s notes at the Ride Information Center (Guest Services). This policy is intended to protect Guests’ privacy.
Yes, to receive helpful accommodations, Guests must visit the Ride Information Center (Guest Services)