Lodge Frequently Asked Questions
Lodging Policies
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Check In/Check Out
Non-Smoking Policy
Park Admission
Housekeeping/Maintenance Concerns
Lost/Unreturned Rental Keys
Trash
Parking
Golf Carts
Mobility Rentals
Pet-Friendly Campground
Tent Policies
Refund Policy
Emergency Information 585.599.5555
General Security Policies
Violation of the following will be grounds for eviction and/or arrest:
Prohibited Items
Eviction
Visitor and Additional Guest Policy
Check In Procedures:
Frequently Asked Questions
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When Can I Book For The 2025 Season?
What is the additional cost for adding someone to my reservation, or adding a visitor?
Can I select my unit/site number when booking online?
I would like to be next to my family/friends in the campground. How can I ensure this when booking online?
What lodging discounts do I get if I purchase a Season Pass?
What is your required payment policy?
What is your current cancellation policy?
How old do I need to be to make a reservation?
Why do I need to wear my wristband if it doesn’t give me access to the theme park?
Am I allowed to switch out guests, as long as I don’t go over the maximum number of people allowed at the site/unit/room?
How can I contact you?
Admission Used To Be Included In Your Packages. Why Do I Now Have To Purchase It Separately?
What is the least expensive option for my family to visit?
What if I do not purchase park admission?
Can I wait until I arrive to purchase park admission?
Is park admission included with a Live Nation concert ticket?
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