X
Sorry your search returned no results
Your search returned results
X

Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

HOUWP Hours FAQ

For more Information, see our park calendar.<a class=”faqbutton” href=”https://www.sixflags.com/splashtown/events/all” target=”_blank”>View Calendar</a>

HOUWP jobs

Splashtown has positions in various departments, and you may find this information and apply online.Visit Jobs Page

HOUWP Park Information

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. For information about the Houstonarea, visit https://www.visithoustontexas.com/.

HOUWP Park Opening

View our operating calendar for days and hours of operation.View Calendar

HOUWP Special Events

Visit our events calendar for upcoming events. We add events throughout the season, so be sure to check back often.

What is the Mailing Address and Phone Number?

21300 Interstate 45 North Spring, Texas 77373 (218) 355-3300

HOUWP Lost & Found

For lost items visit Guest Relations at the front gate.

HOUWP Nursing Mothers

Changing facilities for small children are located in park restrooms and changing rooms. Diapers may be purchased at the Beach Shop located towards the front gate.

HOUWP Rain

In the event of rain, Hurricane Harbor Splashtown attractions will remain open. If there is severe weather or lightning in the area, guests will be asked to exit the water until the weather passes. In the event weather conditions cause all of the rides to close for a continuous 2 hours, and if you are leaving for the day, a raincheck will be issued for admission in the same operating season.

To receive a raincheck, please present your same day receipt of purchase to the Guest Relations office located at the main entrance. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. Rainchecks will not be issued due to weather if the park closes for the day during the last 60 minutes of the park operation. Sorry, but we do not offer refunds.

HOUWP Smoking

SplashTown is a smoke-free environment. Smoking is permitted only in the private picnic areas and outside the park’s front gate.

HOUWP Store Belongings

Lockers are available next to Ocean Breeze Café. Cash and credit cards are accepted for all day long rentals.

Locker pricing $10.00 & $15.00 and $25.00.

HOUWP Food & Beverage

SplashTown does not allow food or beverages to be brought into the park and storage facilities are not available. You are allowed to bring in a soft sided cooler filled with bottled water. If you have brought picnic items to the park today, you will need to leave them in your vehicle. Feel free to picnic at your vehicle. A limited number of picnic tables are available outside the parks Main Gate. Please no outdoor cooking or alcohol.

Can I show my tickets on my phone?

You can upload your digital tickets/vouchers to the Six Flags App or pull up the email receipt, hit the green Print Tickets button and you’ll be presented with the electronic images of your tickets/vouchers.

What is the difference between THE FLASH Pass and a Skip the line Pass?

THE FLASH Pass is a ride reservation system that you can use as many times as you would like during your visit to the park. Some rides may have certain limitations. A THE FLASH Pass is an add-on item that can be purchased by anyone once they have gained access to the park. A Skip the Line pass is a special benefit for certain season pass/ membership holders. It allows those guests to skip the line of one (1) ride, one (1) time, for that one (1) passholder. Once the Skip the Line pass has been used the benefit will no longer be available for use.

Do I need a smart phone to use THE FLASH Pass?

Yes. A smart phone with access to the internet is required to utilize the service, including Skip The Line passes. Bands and tickets are not accepted at THE FLASH Pass ride entry points. Participating water parks may have alternative options.

Are there group rates for THE FLASH Pass?

Yes, for future purchases. Same day group sales are not available. If your group is of 15 to 99 guests, please use the Tickets & Passes tab and select Group Tickets from the drop-down menu. For groups of 100 people or more, please follow the same steps to request more information.

Can I use my All Season THE FLASH Pass at all parks?

No. The All Season THE FLASH Pass can only be used at your home park. There is a National Season THE FLASH Pass option that can be purchased from your home park website and be used at all participating THE FLASH Pass locations.

Can I use my THE FLASH Pass on any day after I purchased it?

No. THE FLASH Pass can only be used for the day it was purchased for. Dates are non-transferable.

Does THE FLASH Pass include admission to the park?

No. THE FLASH Pass does not include admission to the park. Admission is required to be able to utilize THE FLASH Pass.

Do all the names of the people using THE FLASH Pass have to be on the ticket voucher?

Yes, the ticket can only be used for the assigned guest. Tickets are for each person and cannot be shared.

How many tickets will I receive for a multi-party THE FLASH Pass?

Prices are per person; therefore each person must have their own ticket. If your group will be staying together each ticket can be used on the same account.

Is there a place where I can leave my pets?

Pets are not permitted in the park, with the exception of service animals. Six Flags Darien Lake does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags Darien Lake will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

What is the weather like?

The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings.

What are the best days to visit?

Every day is a great day to visit! But, if you are worried about long lines and crowds, plan to visit the park when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of May, September and October.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Ticket Issues Booth. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

What if I have an unused season pass from a prior season?

Season passes can only be used during the season they were purchased. No refunds or exchanges.

What if I have an unused daily ticket that has expired?

Tickets are only valid for the year and park in which they were issued. No refunds or exchanges.

What are the current ticket prices?

Visit our Ticket and Passes page for ticket prices.

I’ve lost my Pass card, what can I do?

You must have a valid Season Pass card to enter the park. Your registered Six Flags Darien Lake Season Pass can be replaced at Will Call during park operating hours for a fee. You can also download the Six Flags Mobile App, where you can load your Season Pass, and store up to 15 passes for family and friends on your phone for easy entry.

Does Six Flags Darien Lake sell gift certificates?

No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.

Does Six Flags Darien Lake offer a discount on admission for groups?

Groups of 15 or more people are eligible for a group discount. To learn more about group information, visit the Groups Page on the website.

1 2 3 80

Online Purchases

What if I lose my Print-N-Go Ticket(s)?

To look up your receipt, enter your email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

HOUWP Billing Address Error

The billing address must be entered the same as your bank or credit card company has on file. If you recently moved, consider trying your former address in the payment information fields.

HOUWP Confirmation Email

If you just purchased the ticket online, please allow a few minutes for the email to be sent to your inbox. After a few minutes, if the email has not arrived, check the Spam folder. If the receipt confirmation email is not there, it can be retrieved from the store. Click the Menu on the top left and go down to Order Lookup. From there, enter the email address and phone number used at the time of purchase and click Search. Select your order from the Order History results. Here you can view your receipt or your tickets. If you are in need of further assistance, please contact the technical support hotline at 407.261.4285 who can confirm your order details and re-send the receipt email.

HOUWP Error

If you receive an error when trying to add an item to your cart, please select the refresh icon on your screen and try again.

HOUWP How to Buy

When you first enter the store you will be presented with a display of available tickets. You can view a description of the ticket by clicking on Buy Now. If you wish to purchase the ticket, select the quantity and add to cart.

HOUWP Mobile Purchase

1. Tap the “Buy tickets” button on the Home Screen.2. Tap the Menu button in the top left to see more options.3. Select the desired tickets and quantities, confirm your total and enter your billing information. Your ticket will populate directly on your mobile device!4. Scroll down to see each ticket barcode if you purchased multiple tickets in the same transaction.

HOUWP Printing Tickets

Tickets can be printed from your computer’s printer taken straight to the gate at the venue, you will be asked to register each ticket after the purchase is complete. You may register each ticket by clicking on the “Register and Print” button on the order confirmation screen or your email receipt. Tickets already marked with “Guest” do not need to be registered individually, the venue has designated these ticket types to not require registration.

If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:

You may wait to print order until you can properly register all the names from your email receipt.

You may select to print tickets individually, printing only the tickets you have registered with a name.

HOUWP Refund

All ticket purchases are final – NO EXCHANGES OR REFUNDS.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $20. Upload your pass into the Six Flags App for convenient use.

Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

HOUWP Hours FAQ

For more Information, see our park calendar.<a class=”faqbutton” href=”https://www.sixflags.com/splashtown/events/all” target=”_blank”>View Calendar</a>

HOUWP jobs

Splashtown has positions in various departments, and you may find this information and apply online.Visit Jobs Page

HOUWP Park Information

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. For information about the Houstonarea, visit https://www.visithoustontexas.com/.

HOUWP Park Opening

View our operating calendar for days and hours of operation.View Calendar

HOUWP Special Events

Visit our events calendar for upcoming events. We add events throughout the season, so be sure to check back often.

What is the Mailing Address and Phone Number?

21300 Interstate 45 North Spring, Texas 77373 (218) 355-3300

HOUWP Lost & Found

For lost items visit Guest Relations at the front gate.

HOUWP Nursing Mothers

Changing facilities for small children are located in park restrooms and changing rooms. Diapers may be purchased at the Beach Shop located towards the front gate.

HOUWP Rain

In the event of rain, Hurricane Harbor Splashtown attractions will remain open. If there is severe weather or lightning in the area, guests will be asked to exit the water until the weather passes. In the event weather conditions cause all of the rides to close for a continuous 2 hours, and if you are leaving for the day, a raincheck will be issued for admission in the same operating season.

To receive a raincheck, please present your same day receipt of purchase to the Guest Relations office located at the main entrance. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. Rainchecks will not be issued due to weather if the park closes for the day during the last 60 minutes of the park operation. Sorry, but we do not offer refunds.

HOUWP Smoking

SplashTown is a smoke-free environment. Smoking is permitted only in the private picnic areas and outside the park’s front gate.

HOUWP Store Belongings

Lockers are available next to Ocean Breeze Café. Cash and credit cards are accepted for all day long rentals.

Locker pricing $10.00 & $15.00 and $25.00.

HOUWP Food & Beverage

SplashTown does not allow food or beverages to be brought into the park and storage facilities are not available. You are allowed to bring in a soft sided cooler filled with bottled water. If you have brought picnic items to the park today, you will need to leave them in your vehicle. Feel free to picnic at your vehicle. A limited number of picnic tables are available outside the parks Main Gate. Please no outdoor cooking or alcohol.

Can I show my tickets on my phone?

You can upload your digital tickets/vouchers to the Six Flags App or pull up the email receipt, hit the green Print Tickets button and you’ll be presented with the electronic images of your tickets/vouchers.

What is the difference between THE FLASH Pass and a Skip the line Pass?

THE FLASH Pass is a ride reservation system that you can use as many times as you would like during your visit to the park. Some rides may have certain limitations. A THE FLASH Pass is an add-on item that can be purchased by anyone once they have gained access to the park. A Skip the Line pass is a special benefit for certain season pass/ membership holders. It allows those guests to skip the line of one (1) ride, one (1) time, for that one (1) passholder. Once the Skip the Line pass has been used the benefit will no longer be available for use.

Do I need a smart phone to use THE FLASH Pass?

Yes. A smart phone with access to the internet is required to utilize the service, including Skip The Line passes. Bands and tickets are not accepted at THE FLASH Pass ride entry points. Participating water parks may have alternative options.

Are there group rates for THE FLASH Pass?

Yes, for future purchases. Same day group sales are not available. If your group is of 15 to 99 guests, please use the Tickets & Passes tab and select Group Tickets from the drop-down menu. For groups of 100 people or more, please follow the same steps to request more information.

Can I use my All Season THE FLASH Pass at all parks?

No. The All Season THE FLASH Pass can only be used at your home park. There is a National Season THE FLASH Pass option that can be purchased from your home park website and be used at all participating THE FLASH Pass locations.

Can I use my THE FLASH Pass on any day after I purchased it?

No. THE FLASH Pass can only be used for the day it was purchased for. Dates are non-transferable.

Does THE FLASH Pass include admission to the park?

No. THE FLASH Pass does not include admission to the park. Admission is required to be able to utilize THE FLASH Pass.

Do all the names of the people using THE FLASH Pass have to be on the ticket voucher?

Yes, the ticket can only be used for the assigned guest. Tickets are for each person and cannot be shared.

How many tickets will I receive for a multi-party THE FLASH Pass?

Prices are per person; therefore each person must have their own ticket. If your group will be staying together each ticket can be used on the same account.

Is there a place where I can leave my pets?

Pets are not permitted in the park, with the exception of service animals. Six Flags Darien Lake does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags Darien Lake will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

What is the weather like?

The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings.

What are the best days to visit?

Every day is a great day to visit! But, if you are worried about long lines and crowds, plan to visit the park when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of May, September and October.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Ticket Issues Booth. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

What if I have an unused season pass from a prior season?

Season passes can only be used during the season they were purchased. No refunds or exchanges.

What if I have an unused daily ticket that has expired?

Tickets are only valid for the year and park in which they were issued. No refunds or exchanges.

What are the current ticket prices?

Visit our Ticket and Passes page for ticket prices.

I’ve lost my Pass card, what can I do?

You must have a valid Season Pass card to enter the park. Your registered Six Flags Darien Lake Season Pass can be replaced at Will Call during park operating hours for a fee. You can also download the Six Flags Mobile App, where you can load your Season Pass, and store up to 15 passes for family and friends on your phone for easy entry.

Does Six Flags Darien Lake sell gift certificates?

No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.

Does Six Flags Darien Lake offer a discount on admission for groups?

Groups of 15 or more people are eligible for a group discount. To learn more about group information, visit the Groups Page on the website.

1 2 3 80

Online Purchases

What if I lose my Print-N-Go Ticket(s)?

To look up your receipt, enter your email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

HOUWP Billing Address Error

The billing address must be entered the same as your bank or credit card company has on file. If you recently moved, consider trying your former address in the payment information fields.

HOUWP Confirmation Email

If you just purchased the ticket online, please allow a few minutes for the email to be sent to your inbox. After a few minutes, if the email has not arrived, check the Spam folder. If the receipt confirmation email is not there, it can be retrieved from the store. Click the Menu on the top left and go down to Order Lookup. From there, enter the email address and phone number used at the time of purchase and click Search. Select your order from the Order History results. Here you can view your receipt or your tickets. If you are in need of further assistance, please contact the technical support hotline at 407.261.4285 who can confirm your order details and re-send the receipt email.

HOUWP Error

If you receive an error when trying to add an item to your cart, please select the refresh icon on your screen and try again.

HOUWP How to Buy

When you first enter the store you will be presented with a display of available tickets. You can view a description of the ticket by clicking on Buy Now. If you wish to purchase the ticket, select the quantity and add to cart.

HOUWP Mobile Purchase

1. Tap the “Buy tickets” button on the Home Screen.2. Tap the Menu button in the top left to see more options.3. Select the desired tickets and quantities, confirm your total and enter your billing information. Your ticket will populate directly on your mobile device!4. Scroll down to see each ticket barcode if you purchased multiple tickets in the same transaction.

HOUWP Printing Tickets

Tickets can be printed from your computer’s printer taken straight to the gate at the venue, you will be asked to register each ticket after the purchase is complete. You may register each ticket by clicking on the “Register and Print” button on the order confirmation screen or your email receipt. Tickets already marked with “Guest” do not need to be registered individually, the venue has designated these ticket types to not require registration.

If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:

You may wait to print order until you can properly register all the names from your email receipt.

You may select to print tickets individually, printing only the tickets you have registered with a name.

HOUWP Refund

All ticket purchases are final – NO EXCHANGES OR REFUNDS.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $20. Upload your pass into the Six Flags App for convenient use.

Scroll to Top