Guest Relations

We want to make sure you have a great time at Six Flags St. Louis. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations kiosk at the Main Gate when you arrive at the park, and our helpful staff will be happy to assist you however we can.

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Six Flags St. Louis is one of the most ADA-accessible theme parks in the nation. We strive to provide mainstream access wherever possible, including wheelchair rentals and Equal Access Passes. For more information, please visit Guest Relations at the front gate to access policies. Hearing-impaired guests are welcome to use the TDD telephone at Guest Relations.

We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.

Our goal is to safely accommodate the needs of all Guests, including individuals with disabilities by providing equal access to rides and attractions.

Equal Access Passes are intended to accommodate Guests with mobility aides, service animals and legitimate disabilities that require alternative access to a ride. They are not designed to bypass or “skip” the lines and the wait will be equal to the posted wait times.

Individuals found to be fraudulently using the Equal Access Pass may be subject to civil penalties.

If your child gets lost or separated from your party, don’t panic. Contact a Six Flags staff member or security officer for assistance, or go to a Lost Parents facility. We encourage you to establish a meeting place in advance, just in case your group becomes separated. Instruct children to contact the nearest Six Flags employee for assistance if they become separated, or go to our Lost Parents facility near the entrance to Bugs Bunny National Park or near Hook's lagoon in Hurricane Harbor (during water park operating hours).

We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations. However, the park will make a generic announcement one time per hour encouraging lost and separated parties to meet in front of the Palace Theater. We urge parties to meet there or pre-arrange another meeting place and time with your group.

The park offers many activities that are amazingly fun in any kind of weather — including indoor shows, restaurants, shops, games and arcades. Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Your safety is always our priority.  All guests entering the park will pass through an electronic security screening system before entering at the front gate turnstiles. Six Flags St. Louis reserves the right to inspect all guest's packages, purses, backpacks and fanny packs prior to entering the park. Sharp objects, weapons and illegal contraband will not be permitted into the park. Please leave any unnecessary articles in your vehicle to expedite your entry. We recommend that you secure such items in the trunk of your vehicle. Six Flags St. Louis does provide a "bagless" entry, for those guests without bags.

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