Frequently Asked Questions
Making & Managing Reservations
Can I make a reservation right now?
No. We won't be accepting reservations until shortly before our operations resume.
How does the reservation process work?
Anyone with a ticket, Season Pass or Membership will be able to make a reservation by visiting sixflags.com/reserve. The web-based process takes 5-7 minutes and will include the following:
- Identify yourself by entering your online order number or ticket, or Season Pass number
- Select the date you want to visit, and the time you wish to enter
- Watch a brief video that describes new social distancing and sanitization procedures
- Acknowledge your understanding of our health policy and associated restrictions on entering the park
- Order pre-paid parking, masks and other merchandise (if desired or necessary)
We will contact you electronically (either by email, text or both) the day before your visit to verify that you still plan to come and to remind of our health policy.
When you arrive at the park you’ll check in, pick up any masks or bags you pre-ordered, and then enter the park.
When will the reservation system go online?
The reservation system will go online for each park shortly before operations resume. During the initial reopening phase, only our Members and Season Pass Holders will be granted access to the system. After a set period of time, other tickets holders will be invited to make reservations, too.
How will I know when the reservation system is online?
You'll be able to read about it in the park newsletter!
How far in advance can guests make reservations?
When the system goes online, we will open reservation inventory for the remainder of the 2020 season. Not all inventory will be released immediately—additional blocks of “spaces” will be released weekly, as inventory becomes available. Season Pass Holders and Members will have priority access to new reservation inventory.
If a day is completely booked, will there be a wait list?
Yes. If a date is completely booked, guests have the option to join the wait list. Guests who join the wait list will be contacted if we release additional reservation inventory or if other guests cancel. The process of contacting wait listers is completely automatic. Diamond and Diamond Elite Members will automatically be added to our priority wait list, and other Members and Season Pass Holders will receive priority over single day ticket buyers.
Can a guest cancel a reservation?
Yes. Guests may cancel their reservation without penalty any time before 8:00 am (local time) on the day of their scheduled visit.
Does each person have to reserve individually, or can my entire party reserve at the same time?
You can make one reservation for your entire visit party. Everyone who purchased their ticket on the same order will automatically be available for inclusion on your reservation, and you can add additional people to your reservation by entering their Pass ID or ticket number at the time of reservation.
How will we tell our guests about the reservation system?
We will be posting information about the reservation system wherever we post information about our operating calendar (such as on the operating schedule page of our website). We’ll also regularly make our 13 million email subscribers aware of the reservation process in our newsletters and email blasts.
Who Uses The Reservation System
What kind of ticket holders are required to make reservations?
All ticket holders— including single day visitors, group ticket holders, complimentary ticket holders, Season Pass Holders and Members—are required to make a reservation before they visit.
What percentage of the park’s daily capacity will be reservation-based?
100%. All guests will need to make a reservation to visit a park.
Will any special consideration be given to Members and Season Pass Holders?
Yes. Members and Season Pass Holders will (on an ongoing basis) have access to reservation inventory that is unavailable to the general public. Higher levels of Membership, such as Diamond and Diamond Elite Members, will have access to even more reservation inventory.
I'm a Member who is supposed to get a free upgrade when the park re-opens. Will this apply to reservations?
Yes. Before the park re-opens you WILL get your free upgrade, and you will be entitled to ALL of the benefits of your new level including any applicable reservation privileges.
Can I make reservations at "other" Six Flags parks?
When the system goes online you will be able to make reservations for ANY open (or opening) Six Flags theme park or waterpark you would ordinarily be entitled to visit.
Reservation System Policies
What happens if a guest shows up at the park without a reservation?
We strongly discourage guests from visiting the park unless they have a reservation. Guests without reservations will not be able to enter the park. If capacity is available, and we can make a reservation for the guest on the spot, we will. But this is not guaranteed.
Is there an extra charge for using the reservation system?
No, there is no “extra” charge for using the reservation system. The reservation system is a tool we’ve introduced to help keep our guests safe and facilitate social distancing. Members and Season Pass Holders will receive priority access to the reservation system.
Can a guest make reservations for multiple days at once?
Yes. Season Pass Holders and Members may have as many simultaneous reservations as they want or need, subject to availability. For security purposes, our automated system can only accommodate one reservation at a time per Pass, but guests may contact guest relations to schedule additional reservations.
Please note that Members who qualify may still only have one Diamond Preferred Parking and one Diamond waterpark area reservation at a time. This policy has not changed.
Can a guest join multiple wait lists at once?
Yes. A guest without a reservation may join as many wait lists as they choose. As soon as they receive an active reservation they will be removed from the other wait lists. The automated system will not allow a guest with an active reservation to join another wait list until their current reservation is complete, although additional requests may be submitted to Guest Relations.
Can reservations be transferred from one guest to another?
No. Reservations may be cancelled, but they may not be transferred to other guests who were not included on the original reservation.
What happens if a guest arrives at the park before their entry time?
In the interest of safety and social distancing, guests who arrive before their stated entry time may be asked to wait in their car until it is time for them to enter the park.
What happens if a guest arrives at the park AFTER their entry time?
We understand that people run into traffic or get delayed. If you are late
and miss your window we will do our best to get you into the park as quickly as we can. Depending on
the number of guests at the entry point there may be a delay. But you will be allowed in!
What happens if a guest doesn’t show up for their reservation?
Guests who are unable to use their reservation are asked to cancel as early as possible. This allows us to make the reservation space available to other guests. Guests who make reservations and don’t use them are subject to penalties such as reduced system priority and blockout periods.
Once I'm in the park, how long can I stay?
Once you've entered the park you are welcome to stay as long as you like, until the park closes for the evening.
Are guests required to buy parking during the reservation process?
It is required that all guests purchase their parking before they arrive at the park. Only guests who don’t already have Parking included with their ticket need to order their parking in advance. If a guest already has access to parking -- because they either have a Season Parking Pass, or a Gold Season Pass, or a Gold Plus, Platinum, Diamond or Diamond Elite Membership – then no additional parking needs to be purchased. The price for parking online is the same as it is at the park.
Miscellaneous Questions
What other social distancing or sanitization efforts is Six Flags introducing?
Six Flags will be introducing wide-ranging safety measures in our parks to keep our guests and employees safe. They are beyond the scope of this document and will be provided/available on our website at the appropriate time.
What reservation system is Six Flags using?
The reservation process was developed in-house but will work alongside our existing online ticketing system.
PLEASE NOTE: The Six Flags reservation system is continuously being improved and is subject to change. These FAQs will be updated and added to as necessary.
