Six Flags Magic Mountain
Los Angeles, California
 
 
 
 

Guest Relations

We want to make sure you have a great time at Six Flags Magic Mountain. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations, located at Six Flags Plaza, when you arrive at the park, and our helpful staff will be happy to assist you however we can.

PARK SECURITY
Your safety is our top priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

SEVERE WEATHER
Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. As soon as closures are confirmed the website operating calendar will be updated with the park’s current operating status. Please check the website prior to visiting on days when weather may be a concern.

If rain, wind or electrical storms force us to close certain rides for your safety, they will re—open as soon as safe operations can be assured. The park offers many activities that are amazingly fun in any kind of weather—including indoor shows, restaurants, shops, games and arcades. Refunds or rain checks for inclement weather are not offered.

PARK ANNOUNCEMENTS
Personal pages cannot be broadcast through the Park, but you can leave messages for other members of your party at Guest Relations.

LOST PARENTS
There are no lost children at Six Flags Magic Mountain, only lost parents. If your child becomes separated from your group, don’t panic! Contact the nearest host/hostess or security officer or visit Guest Relations. Before you enter the park, be sure to tell children to contact a host or hostess for assistance if their parents become lost. We even have a Lost Parents Center where our employees will escort children who have been separated from their family or group. Another great back up plan is to get a one—time height check wristband for your children, as soon as you arrive. These wristbands are available at Guest Relations, as well as all security information booths and major rides. Your cell phone number can be written directly on the wristband just in case.

GUESTS WITH DISABILITIES
We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations. Other services available through Guest Relations include: wheelchair rental, telecommunications devices (TDD), and assisted listening devices. We do not currently rent electronic wheelchairs, scooters or ECVs.

SIX FLAGS SAFETY AND ACCESSIBILITY NOTICE
Our goal is to safely accommodate the needs of all Guests, including individuals with disabilities by providing equal access to rides and attractions. Equal Access Passes are intended to accommodate Guests with mobility aides, service animals and legitimate disabilities that require alternative access to a ride. They are not designed to bypass or “skip” the lines and the wait will be equal to the posted wait times.

Individuals found to be fraudulently using the Equal Access Pass may be subject to civil penalties.

DONATIONS/COMMUNITY RELATIONS
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