Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information  

When does the park open?

Click here for the operating calendar.

What are the operating hours?

For more information, see our park calendar.

What are the current ticket prices?

Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.

What special events are planned for this year?
Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.

What kinds of food does the park have?

From hamburgers and fries to chicken fingers or pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Hurricane Harbor proudly serves Coca-Cola products throughout the park for your enjoyment as well. See a detailed list of what food can be found where.   

How do I get information about Six Flags Hurricane Harbor and the area?

You may visit the various pages on the website to find information on all of our rides and attractions, as well as lodging. Visit the Arlington Convention and Visitors Bureau website for local information.

Where can I get a map of the park?

Our park map is available online. You will also be able to find maps posted throughout the park on the day of your visit.

What types of jobs does Six Flags Hurricane Harbor offer and how do I apply?

Six Flags Hurricane Harbor offers jobs in various departments that are fun and fulfilling, whether they are for the season or for the long term.  You may find this information and apply online on the Jobs page of our website.

What is the mailing address and phone number?
Our mailing address is PO Box 90191 Arlington, Texas 76004-0191. Our phone number is 817-265-3356. Live operators are available during park hours and during regular business hours on non-operating days.

What is the email newsletter and how do I receive it?  

The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts.  Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox. Join now!  

Park Information  

May I bring my own food and beverages into Six Flags Hurricane Harbor?
No outside food, beverages or coolers are allowed to be brought into Hurricane Harbor. However, we do offer picnic areas just outside the park which are available for your party to eat outside food. Exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

Where can I find information for guests with disabilities?

Visit our Guest Relations page for information on accessibility at Six Flags Hurricane Harbor.

Do you rent strollers and wheelchairs?
Six Flags Hurricane Harbor does not offer strollers or wheelchairs for rent. 
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time, should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Guest Relations. We have a Lost Parents Center, where our employees will take children who have been separated from their family or group.
Do you have a place for nursing mothers to feed their babies?
Staff is available during park hours to answer questions or help with special needs at Guest Relations, located near the main entrance.
Is smoking permitted in the park?
Six Flags Hurricane Harbor allows smoking only in areas identified as designated smoking areas. E-cigarettes may only be used in designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited.
Does Six Flags Hurricane Harbor have automatic tellers (ATMs)?
There are several ATMs located throughout the park for your convenience
Is there a place to store my belongings inside the park?
Electronic lockers are availiable at various locations throughout the park and can be rented at Park Rentals just inside the front gate. Lockers are subject to availability and cannot be resevered in advance.
What happens if I lose something while at the park?
Claim or report your lost items at Lost and Found located at Guest Relations near the main gate. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags Hurricane Harbor is not responsible for any lost, stolen or broken items. Items will be retrieved from the bottom of pools on an hourly basis, and kept at Lost and Found for seven days. For information regarding a lost article, please call (817) 265-3356.
What happens if it rains?
The park contains all types of activities, many of which are not dependent upon good weather. While some rides and attractions may close due to inclement weather, these rides and attractions are opened as soon as the weather clears. Refunds and rainchecks are not offered.

Attraction Information  

Are there rides for small children to enjoy? 

Six Flags Hurricane Harbor is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page.

Are there restrictions for guests with prosthetic devices? 
Guests with prosthetic devices may ride most rides, as long as the device is secure. Also, guests must be able to brace themselves on many rides. 

How many rides does Six Flags Hurricane Harbor have?

Six Flags Hurricane Harbor has approximately 24 rides consisting of varying levels of intensity. Plan to ride our most popular rides early in the day or late in the afternoon. Visit our all rides page for a complete listing. 

What are the most popular rides for thrill-seekers? 

We have a variety of out-of-this-world water rides, including Seawolf and Der Stuka. See all of our thrill rides.

What ride restrictions are there? 
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website, and on signs posted at each ride. 
What is your loose article policy? 
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags Hurricane Harbor and its employees are not responsible for lost or stolen items. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line. 
What is considered exceptional size where rides are concerned? 
Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations. 
Some rides require that a child be accompanied by an adult or responsible person. How are these defined?
An accompanied adult or responsible person is defined as a person over 54" tall. 
Who designs Six Flags Hurricane Harbor rides?  
Six Flags Hurricane Harbor rides are designed and built by a variety of sources. Along with Six Flags Hurricane Harbor engineers, we work with industry experts and worldwide leading manufacturers to build thrilling rides for your family's enjoyment.

Trip Planning  

Which hotels are close?

Please see our lodging page for more information.

What are the best days to visit? 
Plan to visit when attendance is light. Best bets: Weekdays during the summer. 
What is the weather like? 
Texas summers can be warm so make sure to wear your sunscreen and drink lots of fluids.

Online Purchases  

What if I cannot print my ticket(s)?
Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order. Last 4 of credit card Zip Code Phone Number 


Why is there a $1 "pending transaction" on my credit card statement?
If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 "pending transaction" when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.  
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
Do tickets have an expiration date? 
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
What is the refund policy?  
Tickets, season passes and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.
How do I get my season passholder coupon book?
Pick up your passholder coupon book on your first visit to the park in the Spring, while supplies last.
How can I purchase more than 10 Season Passes?
To order more than 10 Season Passes, please call (817)-640-8900 x4100.
How can I call Customer Support?
Six Flags provides technical support by telephone 24 hours per day, 7 days per week. Please note that e-commerce technical support agents cannot: Provide park specific information such as hours of operation. Provide detailed information about the entitlements associated with tickets and passes. Provide detailed information about events. Help with questions about purchasing merchandise. Agents cannot approve or process refunds immediately under any circumstances. If you wish to speak with a technical support agent, please call (407) 261-4290.
Why did I receive a special online offer via email, but my friend didn't?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
What is the Easy Payment Plan? 
A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.
What if I made a mistake when ordering items from this site?
Please note: Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
I can't complete the order because I don't know all of the information about the season passholder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
 Why can't I view the online store?
This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

Pricing and Admission  

Is there a discount for AAA members?

AAA members receive $2 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our water park ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

I lost something in the park. What should I do?

Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.

How much is parking?

Prices for parking can be found here.

What if I have an unused daily ticket that has expired?
Tickets are only valid for the year and park in which they were issued. No refunds or exchanges.
What if I have an unused season pass from a prior season?
Season passes can only be used during the season they were purchased. No refunds or exchanges.

I cannot purchase Season Passes online because I do not live within 300 miles of the park. What should I do?

Our online system requires that the billing address for the purchase be within a 300-mile radius of the park. If you live outside that radius and need to purchase Season Passes, we can fulfill your order from the park via mail or fax order. Please click here for more information on placing a Season Pass order.

Is there a discount for Discover® Cardmembers?
Discover® Cardmembers save 5% instantly at Six Flags online and around the park on Season Passes, admission tickets, parking, food, merchandise, THE FLASH Pass, VIP Tours and more. Discount is not valid for Group Sales, online orders of more than 10 one-day tickets and select in-park purchases.

What are the current ticket prices?

Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options. 

What does my Six Flags Hurricane Harbor's admission ticket include?
With your Six Flags Hurricane Harbor admission ticket you are able to ride awesome rides like the Seawolf, Black Hole, Der Stuka and so many more! 
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to Six Flags Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now.
Does Six Flags Hurricane Harbor offer a discount on admission for groups?
Yes, discount tickets are available for groups of 15 or more. You may visit theGroups page, or call Call (817) 640-8900 ext. 4100 for group information. Don't forget to call for special large group rates for 100 or more. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. Call one of our catering specialists today to book your memorable event.
Do you offer a non-rider discount?
No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags Hurricane Harbor maintains the pay-one-price policy for all Guests.
What should I do if I have an issue with my online ticket order?
Please contact Guest Relations at (817) 265-3356 ext. 3867. 
I am having a problem with my online ticket order. What should I do?
Please contact Six Flags Hurricane Harbor Guest Relations by telephone at (817) 265-3356 x3867.
What should I do if I can't print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.
I placed an order online, and got a confirmation number, but then I couldn't print my tickets. What should I do?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D., and your order confirmation number.
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to Six Flags Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the season, then we recommend buying the pass now.
Besides cash, what other forms of payment does Six Flags Hurricane Harbor accept?
We gladly accept Discover, American Express, MasterCard, and Visa for parking, park admission, in gift shops and at most dining locations. Our online store also accepts PayPal. Six Flags Hurricane Harbor does not accept personal checks but there are ATMs available throughout the park.
What if I have an unused daily ticket that has expired?
Six Flags Hurricane Harbor admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date.
Is there a discount for AAA members?
AAA members receive $2 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our water park ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.
Do you offer a Travel Agent discount?
No. However, Group Rates are available for travel related groups through our Group Sales office.
Do you offer military discounts?
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.
Do you offer rain checks?
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

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