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Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

How do I get information about Six Flags Hurricane Harbor and the area?

You may visit the various pages on the website to find information on all of our rides and attractions, as well as lodging. Visit the Arlington Convention and Visitors Bureau website for local information.

What are the current ticket prices?

Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options. Tickets Page

What are the operating hours?

For more information, see our park calendar. View Calendar

What is the mailing address and phone number?

Our mailing address is PO Box 90191 Arlington, Texas 76004-0191. Our phone number is 817-265-3356. Live operators are available during park hours and during regular business hours on non-operating days.

What kinds of food does the park have?

From hamburgers and fries to chicken fingers or pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Hurricane Harbor proudly serves Coca-Cola products throughout the park for your enjoyment as well. See a detailed list of what food can be found where.   View Dining Page

What special events are planned for this year?

Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.

When does the park open?

Click here for the operating calendar. View Calendar

Where can I get a map of the park?

Our park map is available online. You will also be able to find maps posted throughout the park on the day of your visit. View Park Map

Is smoking permitted in the park?

Hurricane Harbor is a smoke-free park. Smoking, including the use of e-cigarettes, is strictly prohibited inside the park.

Is there a place to store my belongings inside the park?

Electronic lockers are available at various locations through the park. Please look for a Locker Rental Kiosk. Lockers are subject to availability and cannot be reserved in advance.

May I bring my own food and beverages into Six Flags Hurricane Harbor?

No outside food, beverages or coolers are allowed to be brought into Hurricane Harbor. However, we do offer picnic areas just outside the park which are available for your party to eat outside food. Exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

What happens if I lose something while at the park?

Claim or report your lost items at Lost and Found located at Security near Hook’s Lagoon. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags Hurricane Harbor is not responsible for any lost, stolen or broken items. Items will be retrieved from the bottom of pools on a regular basis and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page. Visit Lost & Found

What happens if it rains?

The park contains all types of activities, many of which are not dependent upon good weather. While some rides and attractions may close due to inclement weather, these rides and attractions are opened as soon as the weather clears. Refunds and rainchecks are not offered.

Where can I find information for guests with disabilities?

Visit our Guest Relations page for information on accessibility at Six Flags Hurricane Harbor.Visit Guest Relations

Do you have a place for nursing mothers to feed their babies?

Staff is available during park hours to answer questions or help with special needs at Guest Relations, located near the main entrance.

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time, should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Guest Relations. We have a Lost Parents Center, where our employees will take children who have been separated from their family or group.

Do you rent strollers and wheelchairs?

Six Flags Hurricane Harbor does not offer strollers or wheelchairs for rent.

Can I show my tickets on my phone?

You can upload your digital tickets/vouchers to the Six Flags App or pull up the email receipt, hit the green Print Tickets button and you’ll be presented with the electronic images of your tickets/vouchers.

What is the difference between THE FLASH Pass and a Skip the line Pass?

THE FLASH Pass is a ride reservation system that you can use as many times as you would like during your visit to the park. Some rides may have certain limitations. A THE FLASH Pass is an add-on item that can be purchased by anyone once they have gained access to the park. A Skip the Line pass is a special benefit for certain season pass/ membership holders. It allows those guests to skip the line of one (1) ride, one (1) time, for that one (1) passholder. Once the Skip the Line pass has been used the benefit will no longer be available for use.

Do I need a smart phone to use THE FLASH Pass?

Yes. A smart phone with access to the internet is required to utilize the service, including Skip The Line passes. Bands and tickets are not accepted at THE FLASH Pass ride entry points. Participating water parks may have alternative options.

Are there group rates for THE FLASH Pass?

Yes, for future purchases. Same day group sales are not available. If your group is of 15 to 99 guests, please use the Tickets & Passes tab and select Group Tickets from the drop-down menu. For groups of 100 people or more, please follow the same steps to request more information.

Can I use my All Season THE FLASH Pass at all parks?

No. The All Season THE FLASH Pass can only be used at your home park. There is a National Season THE FLASH Pass option that can be purchased from your home park website and be used at all participating THE FLASH Pass locations.

Can I use my THE FLASH Pass on any day after I purchased it?

No. THE FLASH Pass can only be used for the day it was purchased for. Dates are non-transferable.

Does THE FLASH Pass include admission to the park?

No. THE FLASH Pass does not include admission to the park. Admission is required to be able to utilize THE FLASH Pass.

Do all the names of the people using THE FLASH Pass have to be on the ticket voucher?

Yes, the ticket can only be used for the assigned guest. Tickets are for each person and cannot be shared.

How many tickets will I receive for a multi-party THE FLASH Pass?

Prices are per person; therefore each person must have their own ticket. If your group will be staying together each ticket can be used on the same account.

Is there a place where I can leave my pets?

Pets are not permitted in the park, with the exception of service animals. Six Flags Darien Lake does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags Darien Lake will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

What is the weather like?

The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings.

What are the best days to visit?

Every day is a great day to visit! But, if you are worried about long lines and crowds, plan to visit the park when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of May, September and October.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Ticket Issues Booth. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

What if I have an unused season pass from a prior season?

Season passes can only be used during the season they were purchased. No refunds or exchanges.

What if I have an unused daily ticket that has expired?

Tickets are only valid for the year and park in which they were issued. No refunds or exchanges.

What are the current ticket prices?

Visit our Ticket and Passes page for ticket prices.

I’ve lost my Pass card, what can I do?

You must have a valid Season Pass card to enter the park. Your registered Six Flags Darien Lake Season Pass can be replaced at Will Call during park operating hours for a fee. You can also download the Six Flags Mobile App, where you can load your Season Pass, and store up to 15 passes for family and friends on your phone for easy entry.

Does Six Flags Darien Lake sell gift certificates?

No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.

Does Six Flags Darien Lake offer a discount on admission for groups?

Groups of 15 or more people are eligible for a group discount. To learn more about group information, visit the Groups Page on the website.

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Trip Planning

What are the best days to visit?

Plan to visit when attendance is light. Best bets: Weekdays during the summer.

What is the weather like?

Texas summers can be warm so make sure to wear your sunscreen and drink lots of fluids.

Which hotels are close?

Please see our lodging page for more information.

Online Purchases

What if I lose my Print-N-Go Ticket(s)?

To look up your receipt, enter your email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

Can I pick up my order at the park?

A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Do tickets have an expiration date?

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

How can I call Customer Support?

We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order. Last 4 of credit card Zip Code Phone Number 

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!

You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.

You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.

If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

Why can’t I view the online store?

This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please visit the Adobe® Flash® Player page. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

What if I cannot print my ticket(s)?

Check to make sure your printer is plugged in, properly connected and turned on.

Make sure that all color and black ink cartridges contain ink and are working properly.

If you are not sure that you have ink, please print a test page such as an email or a photograph.

If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I made a mistake when ordering items from this site?

Please note:

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.

The ecommerce call center staff cannot process a refund under any circumstances.

Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.

Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

What is the Easy Payment Plan?

A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.

What is the refund policy?

Tickets, season passes and all vouchers purchased on this site are

non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.

Six Flags does not offer cancellations, refunds, rain checks or exchanges.

Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

Why did I receive a special online offer via email, but my friend didn’t?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

Why is there a $1 “pending transaction” on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 “pending transaction” when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.

What does my Six Flags Hurricane Harbor’s admission ticket include?

With your Six Flags Hurricane Harbor admission ticket you are able to ride awesome rides like the Seawolf, Black Hole, Der Stuka and so many more!

What if I have an unused daily ticket that has expired?

Six Flags Hurricane Harbor admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date.

What if I have an unused season pass from a prior season?

Season passes can only be used during the season they were purchased. No refunds or exchanges.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

Do you offer a non-rider discount?

No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags Hurricane Harbor maintains the pay-one-price policy for all Guests.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Does my child need a Season Pass or ticket?

Children two years old and younger receive free admission to Six Flags Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now.

How much is parking?

Prices for parking can be found here. Learn More

I cannot purchase Season Passes online because I do not live within 300 miles of the park. What should I do?

Our online system requires that the billing address for the purchase be within a 300-mile radius of the park. If you live outside that radius and need to purchase Season Passes, we can fulfill your order from the park via mail or fax order. Please click here for more information on placing a Season Pass order.Visit Season Pass Page

I lost something in the park. What should I do?

Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page. Visit Lost & Found

I placed an order online, and got a confirmation number, but then I couldn’t print my tickets. What should I do?

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D., and your order confirmation number.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $20. Upload your pass into the Six Flags App for convenient use.

Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

How do I get information about Six Flags Hurricane Harbor and the area?

You may visit the various pages on the website to find information on all of our rides and attractions, as well as lodging. Visit the Arlington Convention and Visitors Bureau website for local information.

What are the current ticket prices?

Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options. Tickets Page

What are the operating hours?

For more information, see our park calendar. View Calendar

What is the mailing address and phone number?

Our mailing address is PO Box 90191 Arlington, Texas 76004-0191. Our phone number is 817-265-3356. Live operators are available during park hours and during regular business hours on non-operating days.

What kinds of food does the park have?

From hamburgers and fries to chicken fingers or pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Hurricane Harbor proudly serves Coca-Cola products throughout the park for your enjoyment as well. See a detailed list of what food can be found where.   View Dining Page

What special events are planned for this year?

Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.

When does the park open?

Click here for the operating calendar. View Calendar

Where can I get a map of the park?

Our park map is available online. You will also be able to find maps posted throughout the park on the day of your visit. View Park Map

Is smoking permitted in the park?

Hurricane Harbor is a smoke-free park. Smoking, including the use of e-cigarettes, is strictly prohibited inside the park.

Is there a place to store my belongings inside the park?

Electronic lockers are available at various locations through the park. Please look for a Locker Rental Kiosk. Lockers are subject to availability and cannot be reserved in advance.

May I bring my own food and beverages into Six Flags Hurricane Harbor?

No outside food, beverages or coolers are allowed to be brought into Hurricane Harbor. However, we do offer picnic areas just outside the park which are available for your party to eat outside food. Exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

What happens if I lose something while at the park?

Claim or report your lost items at Lost and Found located at Security near Hook’s Lagoon. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags Hurricane Harbor is not responsible for any lost, stolen or broken items. Items will be retrieved from the bottom of pools on a regular basis and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page. Visit Lost & Found

What happens if it rains?

The park contains all types of activities, many of which are not dependent upon good weather. While some rides and attractions may close due to inclement weather, these rides and attractions are opened as soon as the weather clears. Refunds and rainchecks are not offered.

Where can I find information for guests with disabilities?

Visit our Guest Relations page for information on accessibility at Six Flags Hurricane Harbor.Visit Guest Relations

Do you have a place for nursing mothers to feed their babies?

Staff is available during park hours to answer questions or help with special needs at Guest Relations, located near the main entrance.

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time, should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Guest Relations. We have a Lost Parents Center, where our employees will take children who have been separated from their family or group.

Do you rent strollers and wheelchairs?

Six Flags Hurricane Harbor does not offer strollers or wheelchairs for rent.

Can I show my tickets on my phone?

You can upload your digital tickets/vouchers to the Six Flags App or pull up the email receipt, hit the green Print Tickets button and you’ll be presented with the electronic images of your tickets/vouchers.

What is the difference between THE FLASH Pass and a Skip the line Pass?

THE FLASH Pass is a ride reservation system that you can use as many times as you would like during your visit to the park. Some rides may have certain limitations. A THE FLASH Pass is an add-on item that can be purchased by anyone once they have gained access to the park. A Skip the Line pass is a special benefit for certain season pass/ membership holders. It allows those guests to skip the line of one (1) ride, one (1) time, for that one (1) passholder. Once the Skip the Line pass has been used the benefit will no longer be available for use.

Do I need a smart phone to use THE FLASH Pass?

Yes. A smart phone with access to the internet is required to utilize the service, including Skip The Line passes. Bands and tickets are not accepted at THE FLASH Pass ride entry points. Participating water parks may have alternative options.

Are there group rates for THE FLASH Pass?

Yes, for future purchases. Same day group sales are not available. If your group is of 15 to 99 guests, please use the Tickets & Passes tab and select Group Tickets from the drop-down menu. For groups of 100 people or more, please follow the same steps to request more information.

Can I use my All Season THE FLASH Pass at all parks?

No. The All Season THE FLASH Pass can only be used at your home park. There is a National Season THE FLASH Pass option that can be purchased from your home park website and be used at all participating THE FLASH Pass locations.

Can I use my THE FLASH Pass on any day after I purchased it?

No. THE FLASH Pass can only be used for the day it was purchased for. Dates are non-transferable.

Does THE FLASH Pass include admission to the park?

No. THE FLASH Pass does not include admission to the park. Admission is required to be able to utilize THE FLASH Pass.

Do all the names of the people using THE FLASH Pass have to be on the ticket voucher?

Yes, the ticket can only be used for the assigned guest. Tickets are for each person and cannot be shared.

How many tickets will I receive for a multi-party THE FLASH Pass?

Prices are per person; therefore each person must have their own ticket. If your group will be staying together each ticket can be used on the same account.

Is there a place where I can leave my pets?

Pets are not permitted in the park, with the exception of service animals. Six Flags Darien Lake does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags Darien Lake will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

What is the weather like?

The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings.

What are the best days to visit?

Every day is a great day to visit! But, if you are worried about long lines and crowds, plan to visit the park when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of May, September and October.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Ticket Issues Booth. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

What if I have an unused season pass from a prior season?

Season passes can only be used during the season they were purchased. No refunds or exchanges.

What if I have an unused daily ticket that has expired?

Tickets are only valid for the year and park in which they were issued. No refunds or exchanges.

What are the current ticket prices?

Visit our Ticket and Passes page for ticket prices.

I’ve lost my Pass card, what can I do?

You must have a valid Season Pass card to enter the park. Your registered Six Flags Darien Lake Season Pass can be replaced at Will Call during park operating hours for a fee. You can also download the Six Flags Mobile App, where you can load your Season Pass, and store up to 15 passes for family and friends on your phone for easy entry.

Does Six Flags Darien Lake sell gift certificates?

No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.

Does Six Flags Darien Lake offer a discount on admission for groups?

Groups of 15 or more people are eligible for a group discount. To learn more about group information, visit the Groups Page on the website.

1 2 3 80

Trip Planning

What are the best days to visit?

Plan to visit when attendance is light. Best bets: Weekdays during the summer.

What is the weather like?

Texas summers can be warm so make sure to wear your sunscreen and drink lots of fluids.

Which hotels are close?

Please see our lodging page for more information.

Online Purchases

What if I lose my Print-N-Go Ticket(s)?

To look up your receipt, enter your email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

Can I pick up my order at the park?

A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Do tickets have an expiration date?

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

How can I call Customer Support?

We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order. Last 4 of credit card Zip Code Phone Number 

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!

You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.

You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.

If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

Why can’t I view the online store?

This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please visit the Adobe® Flash® Player page. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

What if I cannot print my ticket(s)?

Check to make sure your printer is plugged in, properly connected and turned on.

Make sure that all color and black ink cartridges contain ink and are working properly.

If you are not sure that you have ink, please print a test page such as an email or a photograph.

If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I made a mistake when ordering items from this site?

Please note:

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.

The ecommerce call center staff cannot process a refund under any circumstances.

Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.

Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

What is the Easy Payment Plan?

A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.

What is the refund policy?

Tickets, season passes and all vouchers purchased on this site are

non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.

Six Flags does not offer cancellations, refunds, rain checks or exchanges.

Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

Why did I receive a special online offer via email, but my friend didn’t?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

Why is there a $1 “pending transaction” on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 “pending transaction” when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.

What does my Six Flags Hurricane Harbor’s admission ticket include?

With your Six Flags Hurricane Harbor admission ticket you are able to ride awesome rides like the Seawolf, Black Hole, Der Stuka and so many more!

What if I have an unused daily ticket that has expired?

Six Flags Hurricane Harbor admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date.

What if I have an unused season pass from a prior season?

Season passes can only be used during the season they were purchased. No refunds or exchanges.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

Do you offer a non-rider discount?

No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags Hurricane Harbor maintains the pay-one-price policy for all Guests.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Does my child need a Season Pass or ticket?

Children two years old and younger receive free admission to Six Flags Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now.

How much is parking?

Prices for parking can be found here. Learn More

I cannot purchase Season Passes online because I do not live within 300 miles of the park. What should I do?

Our online system requires that the billing address for the purchase be within a 300-mile radius of the park. If you live outside that radius and need to purchase Season Passes, we can fulfill your order from the park via mail or fax order. Please click here for more information on placing a Season Pass order.Visit Season Pass Page

I lost something in the park. What should I do?

Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page. Visit Lost & Found

I placed an order online, and got a confirmation number, but then I couldn’t print my tickets. What should I do?

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D., and your order confirmation number.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $20. Upload your pass into the Six Flags App for convenient use.

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