We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
Can I bring my selfie stick or monopod into the park?
Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.
How do I get information about Six Flags Hurricane Harbor and the area?
You may visit the various pages on the website to find information on all of our rides and attractions, as well as lodging. Visit the Arlington Convention and Visitors Bureau website for local information.
What are the current ticket prices?
Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options. Tickets Page
What are the operating hours?
What is the mailing address and phone number?
Our mailing address is PO Box 90191 Arlington, Texas 76004-0191. Our phone number is 817-265-3356. Live operators are available during park hours and during regular business hours on non-operating days.
What kinds of food does the park have?
From hamburgers and fries to chicken fingers or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Hurricane Harbor proudly serves Coca-Cola products throughout the park for your enjoyment as well. See a detailed list of what food can be found where. View Dining Page
What special events are planned for this year?
Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.
What types of jobs does Six Flags Hurricane Harbor offer and how do I apply?
Six Flags Hurricane Harbor offers jobs in various departments that are fun and fulfilling, whether they are for the season or for the long term. You may find this information and apply online on the Jobs page of our website. Visit Jobs Page
When does the park open?
Where can I get a map of the park?
Our park map is available online. You will also be able to find maps posted throughout the park on the day of your visit. View Park Map
Is smoking permitted in the park?
Hurricane Harbor is a smoke-free park. Smoking, including the use of e-cigarettes, is strictly prohibited inside the park.
Is there a place to store my belongings inside the park?
Electronic lockers are available at various locations through the park. Please look for a Locker Rental Kiosk. Lockers are subject to availability and cannot be reserved in advance.
May I bring my own food and beverages into Six Flags Hurricane Harbor?
No outside food, beverages or coolers are allowed to be brought into Hurricane Harbor. However, we do offer picnic areas just outside the park which are available for your party to eat outside food. Exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.
What happens if I lose something while at the park?
Claim or report your lost items at Lost and Found located at Security near Hook’s Lagoon. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags Hurricane Harbor is not responsible for any lost, stolen or broken items. Items will be retrieved from the bottom of pools on a regular basis and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page. Visit Lost & Found
What happens if it rains?
The park contains all types of activities, many of which are not dependent upon good weather. While some rides and attractions may close due to inclement weather, these rides and attractions are opened as soon as the weather clears. Refunds and rainchecks are not offered.
Where can I find information for guests with disabilities?
Visit our Guest Relations page for information on accessibility at Six Flags Hurricane Harbor.Visit Guest Relations
Do you have a place for nursing mothers to feed their babies?
Staff is available during park hours to answer questions or help with special needs at Guest Relations, located near the main entrance.
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time, should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Guest Relations. We have a Lost Parents Center, where our employees will take children who have been separated from their family or group.
Do you rent strollers and wheelchairs?
Six Flags Hurricane Harbor does not offer strollers or wheelchairs for rent.
Est-ce que je peux me faire rembourser ou échanger mes billets ou passeports?
Assurez-vous d’avoir bien choisi les billets et/ou passeports et/ou produits complémentaires que vous désirez avant de procéder à leur achat car il n’y a aucun échange ou remboursement. De plus, il n’y a aucun échange, remboursement ou dédommagement en cas de situations spéciales (conditions météos défavorables, bris mécanique, fermeture prématurée, etc.).
Quelles collations pouvons-nous grignoter à La Ronde?
Il existe plein d’endroits pour étancher votre soif et savourer de délicieuses friandises sucrées ou salées comme les pommes à la tire, le maïs soufflé, la barbe à papa, les queues de castor, la crème glacée, etc. Portez attention à nos nombreuses offres et ne manquez pas de vous procurer votre verre souvenir avec le remplissage gratuit la journée de l’achat! Cliquez ici pour plus de détails.
How do I re-enter the park if I have to leave for some reason?
Pass holders must present their passes to enter the park. Pass holders who leave the park and plan to return must get a re-entry handstamp before they leave the park. When Guests return to the park, they must enter through the re-entry gate with a proper handstamp. Transferring a re-entry handstamp is a violation of Six Flags policies and is strictly prohibited. During Fright Fest, Pass holders must present their passes to enter the park. Pass holders who leave the park and plan to return, must receive a re-entry wristband upon exit. Guest must return to the park prior to 7:00pm to be allowed re-entry.
How late can I enter the park?
Entry and re-entry into Six Flags Over Georgia is not permitted 1 hour before the park closing time.
How do I still get Member benefits?
As a Legacy Member, your benefits have not changed and you still have access to them in your Guest Portal.
Do I still get invited to Member events?
Yes. Appreciation Days will still be held for Legacy Members.
Do I still get Preferred Parking?
Diamond, Diamond Elite, and Diamond Elite VIP Legacy Members will still have access to Diamond level Preferred Parking every visit with a reservation. Platinum Legacy Members will still get to experience Preferred Parking one time with a reservation.
Do I still have Member waterpark seating?
Diamond, Diamond Elite, and Diamond Elite VIP Legacy Members will still have access to Diamond level waterpark seating reservations.
Do I have access to the Member Lounge?
Where available, parks with Member Lounges are still open for Legacy Members.
Do I get my red Member bottle every year?
You are entitled to a new drink bottle each year for so long as you remain a Legacy Member.
What if I accidentally cancel my Legacy Membership and still want to be grandfathered in?
If I purchase a New Pass will I still have my Legacy Member benefits?
No. You are grandfathered into the Membership benefits that you currently have unless you decide to cancel your membership and purchase a New Pass. Only then will you be switched over to the new passes.
What if I’m a Member but I want to purchase the same pay monthly Membership for my family member?
While you are still considered a Legacy Member, grandfathered into the Membership program, you cannot purchase a new Membership for a family member as this product is not currently available for purchase.
What if I’m a current Member?
If you are a current Member and are in good standing, you will be grandfathered into the Membership program and are now a Legacy Member. Meaning, because you purchased your Membership while we still offered that product, your existing Membership will continue to be honored so long as your account remains in good standing. We are thrilled to serve you as a Member and thank you for your continued loyalty.
If I put a security deposit down, when will I get that back?
When you cancel your Membership and all of your monthly fees are paid, we’ll return your security deposit to you in the payment method you provided it.
How do I make continued payments on my Legacy Membership?
Will there be changes to my Membership fee?
Not at this time.
Does my Legacy Membership now have block out dates?
No. As a Legacy Member, you are welcome to visit any day the park is open to the public.
What are my benefits as a Legacy Member?
Your benefits have not changed so long as you’re in good standing of your Legacy Membership. You can access your benefits by visiting the Guest Portal
Is a 2022 Season Pass a good value?
Absolutely. With a Season Pass, you get unlimited visits to the park on any public operating day (excluding private parties and separately ticketed events). Prices on one-day tickets range from $45 to $90, so if you visit the park more than once a Season Pass very quickly pays for itself. A Six Flags Membership is an even better value, since it costs only a little bit more but includes numerous benefits that save you money every time you visit the park.
What are the best days to visit?
Plan to visit when attendance is light. Best bets: Weekdays during the summer.
What is the weather like?
Texas summers can be warm so make sure to wear your sunscreen and drink lots of fluids.
Which hotels are close?
Please see our lodging page for more information.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to Guest Services at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Services staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
Can I pick up my order at the park?
A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
How can I call Customer Support?
We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly). If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order. Last 4 of credit card Zip Code Phone Number
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
Why can’t I view the online store?
This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please visit the Adobe® Flash® Player page. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.
What if I cannot print my ticket(s)?
Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
What if I made a mistake when ordering items from this site?
Please note: Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
What is the Easy Payment Plan?
A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.
What is the refund policy?
Tickets, season passes and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.
Why did I receive a special online offer via email, but my friend didn’t?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
Why is there a $1 “pending transaction” on my credit card statement?
If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 “pending transaction” when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.
What does my Six Flags Hurricane Harbor’s admission ticket include?
With your Six Flags Hurricane Harbor admission ticket you are able to ride awesome rides like the Seawolf, Black Hole, Der Stuka and so many more!
What if I have an unused daily ticket that has expired?
Six Flags Hurricane Harbor admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date.
What if I have an unused season pass from a prior season?
Season passes can only be used during the season they were purchased. No refunds or exchanges.
What should I do if I can’t print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.
Do you offer a non-rider discount?
No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags Hurricane Harbor maintains the pay-one-price policy for all Guests.
Do you offer a Travel Agent discount?
No. However, Group Rates are available for travel related groups through our Group Sales office.
Do you offer rain checks?
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to Six Flags Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now.
How much is parking?
I cannot purchase Season Passes online because I do not live within 300 miles of the park. What should I do?
Our online system requires that the billing address for the purchase be within a 300-mile radius of the park. If you live outside that radius and need to purchase Season Passes, we can fulfill your order from the park via mail or fax order. Please click here for more information on placing a Season Pass order.Visit Season Pass Page
I lost something in the park. What should I do?
Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page. Visit Lost & Found
I placed an order online, and got a confirmation number, but then I couldn’t print my tickets. What should I do?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D., and your order confirmation number.
I’ve lost my Season Pass or Member ID Card, what can I do?
Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $15.