Guest Relations
 
 

Guest Relations

We want to make sure you have a great time at Six Flags Hurricane Harbor. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations kiosk at the Main Gate when you arrive at the park, and our helpful staff will be happy to assist you however we can.

GUESTS WITH DISABILITIES
All of the slide/tube attractions require climbing stairs. The wave pool (Blue Lagoon) and the lazy river (Taak It Eez EE Creek) are both wheelchair-accessible.

We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions. A copy of the guide is also available at Guest Relations.

Service Animals

Trained service animals are welcome at our Six Flags Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.

Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Owners are responsible for disposing of their animal’s waste. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest or Team Member will be directed to remove the animal from the park.

Service animals are welcome in most locations of the park. Our rides/attractions and pools are not equipped, or designed for, accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride. 

Further, the park has service animal relief areas which are designated on the Park Map for the convenience of guest and their service animals.

Park Map

LOST PARENTS
There are no lost children at Six Flags Hurricane Harbor, only lost parents. If your child becomes separated from your group, don’t panic! Contact the nearest host/hostess or security officer for assistance, or visit Guest Relations. Before entering the park, be sure to instruct children to contact a host or hostess for assistance, should their parents become lost. We also encourage you to establish a special meeting place in advance, just in case your group becomes separated.

PARK ANNOUNCEMENTS
We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.

PARK SECURITY
Your safety is our priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

RAIN AND SEVERE WEATHER
The park offers many activities that are amazingly fun in any kind of weather—including indoor shows, restaurants, shops and more. Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close temporarily certain rides for your safety, they will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

DONATIONS/COMMUNITY RELATIONS
Six Flags Hurricane Harbor is happy to donate two park tickets per year to qualified non—profit organizations, in order to assist their fund-raising efforts.

Valid organizations:

  • Non-profit groups
  • School groups raising funds for equipment or graduation events
  • Church/youth/scholarship programs
  • Organizations raising funds for other charities

Guidelines:

  • Requests must be made at least 60 days before, and no more than four months ahead of the event.
  • No telephone, email or faxed requests will be accepted.
  • All submissions and return addresses must be printed on organizational letterhead—no photocopies will be accepted.
  • Must include non-profit ID number (if applicable), event date, purpose of event, and what the tickets and funds will be used for.

No donations will be made to individuals, families, company employee events, class reunions, or proms. Due to the high volume of requests, we cannot confirm receipt of letters or provide status. Declined requests will not receive a response.

Mail requests to:
Six Flags Hurricane Harbor New Jersey
Route 537, P.O. Box 120
Jackson, New Jersey 08527

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