Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

Frequently Asked Questions

General Information  

Where can I get a map of the park?

Our park map is available online. In addition, once you arrive at Six Flags Hurricane Harbor, there are park maps available at the front gate as you enter the park. They are also available at Guest Relations.

View Park Map

What kinds of food does the park have?

From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Hurricane Harbor proudly serves Coca-Cola products throughout the park for your enjoyment as well.  Check out our food listings page.

View Food Listings

What is the email newsletter and how do I receive it? 

The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts.  Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox.  Join now!  

Join Newsletter

What are the current ticket prices?

Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.

Tickets Page

What types of jobs does Six Flags Hurricane Harbor offer and how do I apply?

Six Flags Hurricane Harbor has positions in various departments, and you may find this information and apply online.

Visit Jobs Page

When does the park open?

Click here for the operating calendar.

View Calendar

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

What special events are planned for this year?

Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.

View Calendar

What is the mailing address and phone number?

Six Flags Hurricane Harbor Route 537 P.O. Box 120 Jackson, NJ 08527 732-928-2000

How do I get information about Six Flags Hurricane Harbor and the area?

You may visit the various pages on the website to find information on all of our rides, activities and attractions, as well as local lodging.

What are the operating hours?

For more information, see our park calendar.

View Calendar

Park Information  

Does Six Flags Hurricane Harbor have a dress code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags strictly enforces a dress code. Proper swimwear is required. Swimwear with rivets or any other metal ornamentation is not permitted on the water slides. Clothing with rude, vulgar or offensive language or graphics is not permitted, and shirts cannot be turned inside-out as a solution. Only waterproof swim diapers are permitted in the water and may be purchased at Island Traders. Park admission may be denied if clothing is deemed by management to be inappropriate.
Are pets permitted at Six Flags Hurricane Harbor?
Pets are not permitted in the park, with the exception of service animals. Visit our offers page for information on local pet boarding.
What is Six Flags Hurricane Harbor's alcoholic beverage policy?
No alcoholic beverages are allowed to be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Six Flags Hurricane Harbor. Additionally, consumption of alcoholic beverages is not allowed in the Guest parking lot. Guests are prohibited from taking beer or wine purchased in the park out through the front gate.
Is smoking permitted in the park?
Six Flags Hurricane Harbor is smoke-free, so smoking is permitted in designated areas only. Please refer to park signs for designated smoking locations or ask a staff member. E-cigarettes may only be used in designated smoking areas.
What happens if it rains?
While some rides may close due to rain, they will re-open as soon as the weather clears. Refunds and rain checks are not offered.

May I bring my own food and beverages into Six Flags Hurricane Harbor?

No outside food, beverages or coolers are allowed to be brought into Six Flags Hurricane Harbor. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guests should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park. Grilling and open flames are not permitted on property (including parking lot).

What happens if I lose something while at the park?

Lost and Found is located at the main entrance next to Guest Relations. Attendants cannot be responsible for articles left at rides. Please secure all loose articles in a locker. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. For information regarding a lost article, please call (732) 928-2000, extension 215, or report a lost item online. 

Visit Lost & Found

Do you rent strollers and wheelchairs?

Six Flags Hurricane Harbor does not offer strollers or wheelchairs for rent.

How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.
Does Six Flags Hurricane Harbor have automatic tellers (ATMs)?
There are several ATM's located throughout the park for your convenience.
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group.
Is there a place to store my belongings inside the park?
All day, unlimited access, electronic, PIN CODE Access, lockers are available for rent at Island Traders. Cash or credit is accepted for lockers inside the park. One time use lockers are available outside the main gate and are coin operated.

Where can I find information for guests with disabilities?

All of the slide/tube attractions require climbing stairs. The wave pool and the "lazy river" are both wheelchair-accessible. More information is available at Guest Relations.

Visit Guest Relations

Are laser pointers permitted at Six Flags Hurricane Harbor?
For the safety of our Guests and employees, laser pointers are not permitted.

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags Hurricane Harbor. Stop by Guest Relations for help planning your day at the park. We have even more ideas on our tips for family fun page.

Tips For Family Fun

Attraction Information  

Are there restrictions for guests with casts? 

Six Flags Hurricane Harbor does allow casts on any of our water slides.

What is your loose article policy? 
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance.
Are there restrictions for guests with prosthetic devices? 
There are restrictions on certain rides, depending on the prosthetic device. Please visit Guest Relations for more information. 
What are the height requirements for the rides? 
The height requirements vary for each ride. The requirements are listed here, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.

Are there rides for small children to enjoy?  

Little buccaneers can have a blast splashing around at Discovery Bay. This children's area features water play structures, slides, waterfalls and much more. Families can enjoy the Taak It Eez Ee Creek, Discovery Bay or the Big Bambu and Reef Runner. Check out our rides page for more information.

View Rides Page

What is considered exceptional size where rides are concerned? 
Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides. Specific ride information is available at the ride and at Guest Relations.
What ride restrictions are there? 
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed at each ride.
Some rides require that a child be accompanied by an adult or responsible person. How are these defined?
Please refer to specific guidelines posted at the entrance of every ride. 

What are the most popular rides for thrill-seekers? 

Thrill seekers are sure to enjoy one of our 10 amazing water slides including the extreme body slide, Jurahnimo Falls, towering 75 feet above Hurricane Harbor. Visit our all rides page for a complete listing.

View Rides Page

Trip Planning  

Is there a place where I can leave my pets? 
Six Flags suggests that pets be left home. Please visit our offers page for local pet boarding locations. 

Which hotels are close?

Please see our lodging page for more information.

Learn More

What is the weather like? 
The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings. Store it in the park's lockers. 
What are the best days to visit? 
Plan to visit when attendance is lightest. Best bets: Weekdays during the summer.

Online Purchases  

What is the refund policy for online ticket purchases?

Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Please be sure you have selected the correct park, the correct date, the correct tickets and the correct number of tickets before completing your purchase. The ecommerce call center staff cannot process a refund under any circumstances. Tickets are non-transferable and will only be accepted at that theme park or water park location for which they were purchased. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

Why did I receive a special online offer via email, but my friend didn't?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

What is the Easy Payment Plan?

A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.

How can I reach Customer Support?

We provide 24x7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit the member support center online. If you need assistance with anything else, please visit our Contact Us page.

Member Support Center

What if I cannot print my ticket(s)?

Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

I can't complete the order because I don't know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

What if I made a mistake when ordering items from this site?

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

Why can’t I view the online store?

This e—commerce website requires the free Macromedia Flash Player 8. Please download Flash Player 8, and try viewing the store again. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial—up modems is 56k.

Download Flash Player

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

What should I do if I can't print my online tickets?

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.


Can I pick up my order at the park?

A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Why is there a $1 "pending transaction" on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 "pending transaction" when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.

How do I get my season passholder coupon book?

Your special offers will be automatically loaded to your Season Pass or Membership Pass card. You will not receive a coupon book. Please visit mypass.sixflags.com to see all the benefits of your Pass!

View Pass Benefits

Do tickets have an expiration date? 

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

Pricing and Admission  

Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to Six Flags Great Adventure & Wild Safari and Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
What should I do if I can't print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

I lost something in the park. What should I do?

Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.

Visit Lost & Found

Is there a discount for Discover® Cardmembers?
Discover® Cardmembers save 5% instantly at Six Flags online and around the park on Season Passes, admission tickets, parking, food, merchandise, THE FLASH Pass, VIP Tours and more. Discount is not valid for Group Sales, online orders of more than 10 one-day tickets and select in-park purchases.
What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full-price regular admission at the Guest Relations office on your next visit to the park during the season. You will need to visit Guest Relations when you arrive at the park.

What are the current ticket prices?

Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options. 

Tickets Page

Is there a discount for AAA members? 
AAA members receive $2 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our water park ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more. 
Besides cash, what other forms of payment does Six Flags Hurricane Harbor accept?
Six Flags Hurricane Harbor accepts Discover, Mastercard, Visa, and American Express credit cards. Our online store also accepts PayPal.
Do you offer rain checks? 
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered. 
Do you offer a non-rider discount?
No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the slides and other entertainment.
Does Six Flags Hurricane Harbor sell gift certificates?  
Daily ticket, VIP Tours and Season Pass certificates may be purchased online.  
Do you offer military discounts? 
Most military bases offer discounted admission tickets at their MWR/ITR offices. Please visit your military base for more information.

Does Six Flags Great Adventure offer a discount on admission for groups?

Yes, groups of 15 or more people are eligible for a group discount. You may visit the groups page.

Visit Groups Page

What does my Six Flags Hurricane Harbor admission ticket include?
Your Six Flags Hurricane Harbor admission ticket includes all rides and attractions. 
I am having a problem with my online ticket order. What should I do?
Please contact Guest Relations at (732) 928-2000 extension 2838.

How much is parking?

Parking prices can be found here.

Learn More

What if I have an unused season pass from a prior season?
Six Flags Hurricane Harbor Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.
Do you offer a Travel Agent discount? 
No. However, Group Rates are available for travel related groups through our Group Sales office. 

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