Guest Relations
 
 

Guest Relations

We want your Six Flags Hurricane Harbor experience to be the best it can be. So we're always available to answer questions and listen to your suggestions. Visit us at the Guest Relations and our helpful staff will be happy to assist you with lodging and park information.

GUESTS WITH DISABILITIES

For information on services offered to guests with disabilities, please visit Guest Relations located in Buccaneer Village where, representatives will be happy to help personalize your visit. Please note that a mechanical hoist is available at the River Cruise and Lizard Lagoon to assist guests requiring special needs. The Forgotten Sea, Mr. Six's Splash Island and Castaway Cove have zero depth entries into the pools.

We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.

LOST PARENTS

There are no lost children at Six Flags Hurricane Harbor, only lost parents. If your child becomes separated from your group, contact the nearest host/hostess or security officer for assistance, or visit Guest Relations. Before entering the park, be sure to instruct children to contact a host or hostess for assistance, should their parents become lost.

PARK ANNOUNCEMENTS

We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.

PARK SECURITY

Your safety is our priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

SEVERE WEATHER

For your safety, certain rides may need to close during severe weather. Most restaurants and shops will remain open. Rides will re-open as soon as possible. Unfortunately, refunds and rain checks are not offered for inclement weather.

SIX FLAGS SAFETY AND ACCESSIBILITY NOTICE

Our goal is to safely accommodate the needs of all Guests, including individuals with disabilities by providing equal access to rides and attractions.

Equal Access Passes are intended to accommodate Guests with mobility aides, service animals and legitimate disabilities that require alternative access to a ride. They are not designed to bypass or “skip” the lines and the wait will be equal to the posted wait times.

Individuals found to be fraudulently using the Equal Access Pass may be subject to civil penalties.

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