Frequently Asked Questions
We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
Can I bring my selfie stick or monopod into the park?
Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.
When does the park open?
View our operating calendar for the dates and hours of operation.
What are the current ticket prices?
Six Flags Hurricane Harbor offers a variety of ticket combinations. Visit our tickets page for information and prices on daily admission, season passes and other options.
What special events are planned for this year?
Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.
What kinds of food does the park have?
Six Flags Hurricane Harbor has food for every taste. Grab a bite to eat at Captain Cooks, Red Eyes Kitchen, Kawabunga burger, Paradise Snacks or Cabana Brothers. View our Dining page for a detailed list of food locations.
What types of jobs does Six Flags Hurricane Harbor offer and how do I apply?
Six Flags Hurricane Harbor offers jobs in various departments that are fun and fulfilling, whether they are for the season or for the long term. You may find this information and apply online on the Jobs page of our website.
What is the mailing address and phone number?
Six Flags Hurricane Harbor Bonnie Rabjohn, Park President 26101 Magic Mountain Parkway Valencia, CA 91355 (661) 255-4527 or (818) 367-5965
What is the email newsletter and how do I receive it?
Do you rent strollers and wheelchairs?
Guests may be escorted to Six Flags Magic Mountain to rent strollers and wheelchairs. Strollers and wheelchairs may be brought into Hurricane Harbor for use throughout the park.
Does Six Flags Hurricane Harbor have automatic tellers (ATMs)?
There are two ATMs located at Six Flags Hurricane Harbor: the first can be found in the Cabana Bros store, and the second can be found next to the Guest Relations window behind the locker area.
Is there a place to store my belongings inside the park?
Lockers are located behind Guest Relations. Lockers may not be reserved in advance. There is a nominal daily charge, plus a refundable key deposit.
What happens if I lose something while at the park?
Six Flags Hurricane Harbor is cleaned after hours and items are turned into Guest Relations but if a guest loses an item during the day on one of the slides, it should be reported to the Guest Relations window located behind the locker area. Guests may fill out a lost report and a lifeguard can search the ride for the item. Lost items are kept up to 2 weeks.
What happens if it rains?
While some rides and shows may close due to rain or wind, they are opened as soon as the weather clears. Refunds and rainchecks are not offered.
My family will be visiting. What can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags Hurricane Harbor. Stop by Guest Relations for help planning your day at the park. We have even more ideas on our Tips for Family Fun page.
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. All lost children are brought to Guest Relations. Lost parents are also directed to Guest relations. Parents with lost children can fill out a lost child report. This report is relayed to all team members carrying radios throughout the park.
Where can I find information for guests with disabilities?
Visit our Guest Relations page for information on accessibility at Six Flags Hurricane Harbor.
May I bring my own food and beverages into Six Flags Hurricane Harbor?
No outside food, beverages or coolers are allowed to be brought into Six Flags Hurricane Harbor. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula, but coolers are not allowed. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.
How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit e-entry gate. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. This includes Season Passholders. Season Passes can only be scanned once per day. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.
Does Six Flags Hurricane Harbor have a dress code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags strictly enforces a dress code. Please visit our Park Policies page for Dress Code requirements.
Are laser pointers permitted at Six Flags Hurricane Harbor?
For the safety of our Guests and employees, laser pointers are not permitted.
Are pets permitted at Six Flags Hurricane Harbor?
Pets may be allowed on property if are they properly checked into the onsite kennel located in the main parking lot.
Is smoking permitted in the park?
Six Flags allows smoking only in areas identified as designated smoking areas. E-cigarettes may only be used in designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited.
What is your loose article policy?
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance.
What is considered exceptional size where rides are concerned?
Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.
Are there restrictions for guests with casts?
Guests with casts are not permitted on any water ride or attraction.
Are there restrictions for guests with prosthetic devices?
There are restrictions on certain rides, depending on the prosthetic device. If the prosthetic devise impairs you from safely sitting in or on the ride and safety restraints cannot be fastened, you will not be allowed to ride. If guests cannot safetly hold on to the tube, or are unable to swim without the device, the Guest will not be allowed to ride
Some rides require that a child be accompanied by an adult or responsible person. How are these defined?
Please refer to specific guidelines posted at the entrance of every ride.
Who designs Six Flags Hurricane Harbor's rides?
Six Flags Hurricane Harbor's rides are designed and built by a variety of sources. Along with Six Flags engineers, we work with industry experts and worldwide leading manufacturers to build thrilling rides for your family's enjoyment.
How many rides does Six Flags Hurricane Harbor have?
Six Flags Hurricane Harbor has rides, games and attractions for the entire family. Visit our all rides page for a complete listing.
Are there rides for small children to enjoy?
Six Flags Hurricane Harbor is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page.
What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website, and on signs posted at each ride. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.
Which hotels are close?
Please see our lodging page for more information.
What are the best days to visit?
Plan to visit when attendance is lightest. Weekdays are the best.
Is there a place where I can leave my pets?
Pets are not permitted in the park, with the exception of service animals. Six Flags Hurricane Harbor does provide kennel services. Please ask a parking attendant for the location outside of the park. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags Hurricane Harbor will call Animal Services to rescue your pet at your expense, which may also result in prosecution.
What is the weather like?
Fortunately, Six Flags Hurricane Harbor is located in sunny Southern California. Please check the local weather services before your visit.
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
What if I cannot print my ticket(s)?
Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.
Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
What is the refund policy?
Tickets, season passes and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.
Why did I receive a special online offer via email, but my friend didn't?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
What if I made a mistake when ordering items from this site?
Please note: Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
I can't complete the order because I don't know all of the information about the season passholder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
How can I purchase more than 10 Season Passes?
To order more than 10 Season Passes, please call (661)-255-4106..
How can I call Customer Support?
We provide 24x7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).
If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.
What is the Buy Now, Pay Later payment plan?
It is a deferred billing program offered through 2013 where you could buy Season Passes and pay nothing until 2013. See the Buy Now, Pay Later terms.
Buy Now, Pay Later Terms and Conditions:
The Buy Now, Pay Later payment plan is offered online for select Season Passes to participating Six Flags parks. Buy select Season Passes at sixflags.com by January 1, 2013 and pay nothing until March 1, 2013. Using the Buy Now, Pay Later payment plan to purchase a Season Pass constitutes the purchaser's agreement to these Terms and Conditions. Please be sure to add firstname.lastname@example.org to your address book and check your spam folder. Season Passes and online purchases are non-refundable and non-transferable. Failure to complete the payment on March 1, 2013 will result in the deactivation of the Season Pass(es) and the purchaser may not use any Season Pass in the order until such time that payment is made in full. Season Passes that are deactivated for non-payment may only be reactivated within 90 days of deactivation or the deactivation will become permanent. All Buy Now, Pay Later purchases will be billed in full to the initial credit card on March 1, 2013. Payments declined for processing for any reason will be retried once after a 7-day grace period. Notice of the declined payment will be sent via email to the purchaser at the email address provided at the time of original purchase, with instructions on how to update payment information at sixflags.com/payments. Should the purchaser fail to correct the declined payment for any reason by March 9, 2013 all Season Passes made in the original purchase will be deactivated. A deactivated status notice will be sent to the purchaser via email with instructions to make payment by visiting the Payment Portal at sixflags.com/payments. The purchaser will be required to make payment in full before any of the Season Passes can be activated. You may visit sixflags.com/payments to change your payment type or even pay the full amount early. Changes in method of payment and early payment must be made no later than February 27, 2013 to ensure that they are processed prior to March 1, 2013. The one-time online processing fee applies to online orders. There are no interest fees for using the Buy Now, Pay Later payment plan. Park rules apply to all Season Passes purchased through Buy Now, Pay Later. Season Passes are only valid for 2013 operating season. If a purchaser chooses to buy Season Passes and additional items within the same online order, then only the Season Passes and Season Parking (if purchased) are entitled to deferred payment using the Buy Now, Pay Later plan. Any other items in the order must be paid for in full at the time of checkout.
What is the Easy Payment Plan?
A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.
Why can't I view the online store?
This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.
Is there a discount for AAA members?
AAA members receive $2 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our water park ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.
I lost something in the park. What should I do?
Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.
Does Six Flags Hurricane Harbor offer a discount on admission for groups?
Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page, or call (661) 255-4500 for group information. Don't forget to call for special large group rates for 100 or more. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. Call one of our catering specialists today to book your memorable event.
How much is parking?
Visit our Parking page for current pricing information.
Do you offer a non-rider discount?
No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.
What should I do if I have an issue with my online ticket order?
Please contact Six Flags Ecommerce Guest Relations at (661) 255-4103.
What should I do if I can't print my online tickets?
Tickets need to be re-printed at Ticket Will Call before guests enter into the park gates.
What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full price regular admission at the Guest Relations office on your next visit to the park during the season. You will need to visit Guest Relations when you arrive at the park.
What if I have an unused season pass from a prior season?
Unused and unprocessed 2014 Season Passes may be upgraded to a 2015 Season Pass for a fee.
Does Six Flags Hurricane Harbor sell gift certificates?
No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.
Besides cash, what other forms of payment does Six Flags Hurricane Harbor accept?
Six Flags Hurricane Harbor accepts Discover, Mastercard, Visa, and American Express credit cards. Our online store also accepts PayPal.
Do you offer a Travel Agent discount?
No. However, Group Rates are available for travel related groups through our Group Sales office. Groups sales may be contacted at 661-255-4500
Do you offer military discounts?
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.
Do you offer rain checks?
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.
I've lost my Season Pass ID Card, what can I do?
Your Six Flags Hurricane Harbor Season Pass ID Card can only be replaced by visiting our Ticket Will Call Window in person on any Park operating day. The replacement fee is $25.
What are the current ticket prices?
Six Flags Hurricane Harbor offers a variety of ticket combinations. Visit our Tickets page for information and prices on daily admission, season passes and other options.
What does my Six Flags Hurricane Harbor admission ticket include?
Six Flags admission ticket includes unlimited fun on rides and slides with the exception of special events and certain attractions that require a fee.
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to Six Flags Hurricane Harbor. A guest does not need a season pass until turning three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
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