The Great Escape & Splashwater Kingdom
Lake George, New York

Guest Relations

We want to make sure you have a great time at The Great Escape. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations, by the Main Entrance, when you arrive at the park, and our helpful staff will be happy to assist you however we can.

DONATIONS/COMMUNITY RELATIONS
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GUESTS WITH DISABILITIES
We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.

SIX FLAGS SAFETY AND ACCESSIBILITY NOTICE
Our goal is to safely accommodate the needs of all Guests, including individuals with disabilities by providing equal access to rides and attractions.

Equal Access Passes are intended to accommodate Guests with mobility aides, service animals and legitimate disabilities that require alternative access to a ride. They are not designed to bypass or “skip” the lines and the wait will be equal to the posted wait times.

Individuals found to be fraudulently using the Equal Access Pass may be subject to civil penalties.

LOST PARENTS
If your child gets lost or separated from your party, don’t panic! Contact the nearest host/hostess or security officer for assistance, or go to Lost Parents in the Hospitality Center by the park’s main entrance. We also encourage you to point out this office to your children and establish a special meeting place when you first arrive, just in case your group gets split up.

PARK ANNOUNCEMENTS
We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.

SEVERE WEATHER
The park offers many activities that are amazingly fun in any kind of weather — including indoor shows, restaurants, shops, games and arcades. Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

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