The Great Escape & Splashwater Kingdom
Lake George, New York

Frequently Asked Questions

We know you have questions about The Great Escape, and we love answering them! Here are some of the questions we are asked most frequently:

General Information  

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting The Great Escape. Stop by Guest Relations for help planning your day at the park.

What is the mailing address and phone number?

Drop us a line or give us a call! Our mailing address is:
The Great Escape
Route 9, P.O. Box 511
Lake George, NY 12845
(518) 792—3500

What types of jobs does The Great Escape offer and how do I apply?

Have you always wanted to work at Six Flags? Join our team! Six Flags offers fun, fulfilling jobs in various departments—both seasonal and long—term. Check out our Jobs Page for more information and to apply online.

Park Information  

Do you offer first aid services?

If you get a cut or scrape or need a little TLC, head over to our First Aid area located between the Bavarian Palace and Sky Coaster in Fest Area. EMTs are on duty to assist guests with special needs. Refrigeration of medication, as well as storage of medical equipment, is available.

Are recreational wheels (rollerskates, skateboards, etc.) allowed?

We know they are fun, but for safety reasons, no recreation wheels, including rollerblades, Heelys and other tennis shoe style roller skates are permitted at The Great Escape.

Can a friend save my place in line?

Even if the lines are really long and you have been waiting a long time, guests are still not permitted to save places in line, bypass others in line or exit the line and return to the same place for any reason. Guests exiting a line must go to the back of the line if they choose to return. Line jumping may be cause for ejection without refund.

How do I re—enter the park if I have to leave for some reason?

If you need to leave the park and plan to come back in, you first need to get your hand stamped at the exit/re—entry gate. When you return, you must enter through the re—entry gate and show the hand stamp. This applies to Season Pass Holders as well—Season Passes are only valid to scan once per day. Without the proper hand—stamp re—entry will not be allowed. Transferring or tampering with hand stamps is a violation of Six Flags policies and is strictly forbidden.

Do you have any suggestions if our party gets separated?

If your child gets lost or separated from your party, don’t panic! Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group. We suggest that you get a one—time height check wristband for your children, available at Guest Relations, all security information booths and major rides. Your cell phone number can be written on the wristband in case your child becomes separated from you. We also encourage you to establish a special meeting place when you arrive, just in case your group becomes separated.

What happens if I lose something while at the park?

Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days.
Report your lost item online on our Lost & Found information page.
 
 

What should I do about sun protection?

Sun protection is strongly recommended. Sunscreen may be purchased at most park retail locations.

Are Kids Meals available?

Kids Meals are available in most restaurants, just ask!

When should I plan to eat meals?

To get served faster, head to the restaurants at non—traditional lunch and dinner hours—for example, have lunch at 11 a.m. or 2 p.m. and then eat your dinner at 5 p.m. or 7:30 p.m.

What kinds of food does the park have?

The Great Escape has food for every taste and there are eateries conveniently located throughout the park. You will find everything from hamburgers and fries to chicken or pizza, salads, and delicious treats such as funnel cakes and ice cream. The Great Escape proudly serves Coca—Cola products throughout the park for your enjoyment as well. Check out a detailed list of our restaurants and locations on our food listings page.

May I bring my own food and beverages into The Great Escape?

We have so many delicious food options within the park—there’s no need to bring in anything else! No outside food, beverages or coolers are allowed to be brought into The Great Escape. However, sealed bottles of water are allowed (limit one per person) and exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

What is The Great Escape’s alcoholic beverage policy?

No alcoholic beverages may be brought into The Great Escape. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at The Great Escape. Guests are prohibited from taking beer or wine purchased in the park out through the front gate.

What happens if it rains?

There are still a ton of activities that are amazingly fun in any kind of weather—including indoor shows, restaurants, shops, games and arcades. If rain, wind or electrical storms force us to close certain rides for your safety, they will re—open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Does the park ever close because of weather?                                                           

Yes, sometimes we have to close because of weather. Guest safety is our number one priority and there are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. As soon as closures are confirmed the website operating calendar will be updated with the park’s current operating status. Please check the website prior to visiting on days when weather may be a concern.

Are laser pointers permitted at The Great Escape?

For the safety of our Guests and employees, laser pointers are not permitted.

Are pets permitted at The Great Escape?

We know you love your pets and we love animals, too—but they are not allowed in the park (with the exception of service animals used by the hearing and visually impaired). Visit Guest Relations for local kennel information.

Is there a place to store my belongings inside the park?

If you’d prefer not to lug your belongings around with you all day, you can rent an all day storage locker. Locker rentals are available on a first—come, first—serve basis, and are located by the Bobsled in Fest Area, in the International Village, and at Noah’s Splashwater Lockers in Splashwater Kingdom. Lockers cannot be reserved in advance. The lockers in Splashwater Kingdom close when the water park closes, which is before the theme park. All items must be removed at this time.

Where can I find information for guests with disabilities?

We welcome guests with special needs, and we’re always happy to help make the day a comfortable and memorable one. We strive to provide mainstream access wherever possible, including wheelchair rentals and special access passes. Mobility and disability guidelines for certain rides and attractions have recently changed. Please stop by Guest Relations to pick up or view online our Guide to Rides & Attractions for information regarding ride access, height restrictions and cautions & special requirements.

Do you rent strollers and wheelchairs?

Yes. The Great Escape strives to make sure that Six Flags is fun and accessible for everyone. Wheelchairs and ECV’s are available through our stroller/wagon rental, located just inside the main entrance. Wheelchairs/ECV’s are rented on a first come, first serve basis. To rent these items, a valid driver’s license, state identification, military identification, or major credit card may be required. A rental fee and deposit are also required.

Does The Great Escape have automatic tellers (ATMs)?

Need Cash? No problem! For your convenience, ATMs are located in the locations listed below:

  • By the Beer Garden in Fest Area
  • By Dan McGrew’s in Ghost Town
  • At Mocha Joe’s in International Village

 

Is smoking permitted in the park?

Try to quit before you come to the park! The Great Escape is a smoke—free environment, and smoking is only allowed in the following designated areas:

  • Behind the Red Garter Saloon in Ghost Town
  • Next to Balloon Ferris Wheel
  • Near the restroom, next to Chicken Chalet
  • Next to the Giant Wheel in Fest Area
  • Next to Thunder Alley
  • Behind Papaya Pete’s in upper Splashwater Kingdom
  • Across from the Comet
  • Across from the Skycoaster

 

Does The Great Escape have a dress code?

We want you to dress casually and comfortably, but in keeping with our family—friendly atmosphere, and for health and safety reasons, The Great Escape strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Park admission may be denied if clothing is deemed by management to be inappropriate.

Attraction Information  

What is your loose article policy?

The last thing you want is for an item to fall out of your pocket while you are on a ride—your stuff could get lost or broken! Loose articles are not permitted on most rides and should be left with non—riders or secured in lockers. The Great Escape and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform rides. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles that cannot be secured must be left in a locker or with a non—rider prior to entering the queue line.

Are there restrictions for guests with prosthetic devices?

There are restrictions on certain rides, depending on the prosthetic device. Please visit Guest Relations to pick up our ADA Guide.

Are there restrictions for guests with casts?

Unfortunately, guests visiting Six Flags with an arm or leg cast may be restricted from enjoying some of our attractions. Any guest wearing an arm or leg cast that extends above the elbow or knee, and restricts the movement of the guest’s arm or leg, will be denied access to all rides and attractions. Any guest wearing an arm or leg cast that does not extend above the elbow or knee, and allows full motion of the guest’s arm or leg, will be permitted on most attractions with the exception of the following: Bumper Cars, Matterhorn Rockwall, Olympiad Grand Prix, Skycoaster and Turbo Bungee. Any guest wearing an arm or leg cast in Splashwater Kingdom will not be permitted to participate on any slides. Any guest wearing an arm cast in Splashwater Kingdom will be permitted with a water proof cast in Captain Hook’s Adventure River and Lumberjack Splash.

Are there restrictions for guests of Exceptional Size?

Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

What ride restrictions are there?

Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

What are the height requirements for the roller coasters?

The height requirements vary for each roller coaster. The requirements are listed here, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.

Some rides require children to be accompanied by adults. How are these defined?

Please refer to specific guidelines posted at the entrance of every ride.

Are there rides for small children to enjoy?

Of course! Six Flags Great Escape is home to exciting rides for kids of all ages. In fact, we have some of the most exciting family rides found anywhere in the world for your pint—sized ones to enjoy! For more information, please visit our kids page.

How many roller coasters does The Great Escape have?

The Great Escape has 6 thrilling roller coasters. You will love trying all of them out! Check out our rides page for more information. Learn more.

What are the most popular rides for thrill—seekers?

Thrill—seekers come to The Great Escape from all over the world to enjoy our amazing roller coasters. We have a variety of incredible coasters and other rides, including Boomerang Coast to Coaster, Skycoaster, and The Comet. Visit our rides page for a complete listing.

Who designs The Great Escape’s rides?

The Great Escap’s rides are designed and built by a variety of sources. Six Flags engineers work with industry experts and worldwide leading manufacturers to create thrilling rides for your family’s enjoyment. None of the rides are built in—house.

How many rides does The Great Escape have?

Tons! The Great Escape has over 135 rides, shows and attractions! There’s so much to do and see you won’t believe your eyes! Learn More about all the attractions.

Trip Planning  

Where can I get a map of the park?

Our park map is available online. In addition, once you arrive at The Great Escape, there are park maps available as soon as you enter the park. They are also available at Guest Relations.

What is the email newsletter and how do I receive it?

Our awesome email newsletter, In The Loop, is sent several times a month with updates on special events and discounts. Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox. Join now!

What is the weather like?

The weather varies on a daily basis. You may want to bring a jacket or sweatshirt for cool mornings and evenings. If you don’t want to carry it around, store it in the park’s lockers until you need it. Please check the local weather services before your visit just in case.

How do I get information about local hotels and the area around the park?

Some people love to make their trip to Six Flags a multi—day getaway. Please see our lodging page for more information about the area and local hotels.

How can I find out about The Great Escape’s live shows, concerts and special events

Nothing provides more lasting memories than a great show, especially when shared with friends and family! From musical performances to characters and parades, we always have a wide variety of memorable entertainment right here at the park. For shows, please visit our entertainment page and events calendar. We add performances throughout the season, so be sure to check back often.

What are the current ticket prices?

The Great Escape offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.

What are the operating hours?

Park hours vary, so it is best to look up the hours when you’re planning your trip. Just go to the park calendar scroll over the date you’d like to visit us and the hours will pop up—it’s as easy as that!

When does the park open?

Before you decide to spend the day with us, make sure we are open! View our operating calendar for more information.

Online Purchases  

How can I call Customer Support?

The Great Escape provides technical support by telephone 24 hours per day, 7 days per week. If you wish to speak with a technical support agent, please call (407) 557—2880. Please note that e—commerce technical support agents can only help you with the process of ordering online. They are unable to approve refunds or provide information about the parks, events or merchandise.

Why did I receive a special online offer via email, but my friend didn’t?

Like many companies, The Great Escape occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

What if I made a mistake when ordering items from this site?

Please note:

  • Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
  • The ecommerce call center staff cannot process a refund under any circumstances.
  • Our tickets are non—transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.
  • Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

 

What is the refund policy?

Tickets, season passes and all vouchers purchased on this site are non—refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. The Great Escape does not offer cancellations, refunds, rain checks or exchanges. Because The Great Escape occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

Do tickets have an expiration date?

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

How can I purchase more than 10 Season Passes?

To order more than 10 Season Passes, please call (518) 792—3500 x3361.

How do I get my season passholder coupon book?

Pick up your passholder coupon book on your first visit to the park in the Spring of the current season. One per passholder. The coupon book can be picked up at season pass processing or Hospitality.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

Can I pick up my order at the park?

A "will call" option is not available at this time. However, for Print—N—Go tickets only, if you are unable to print your tickets, please go to Guest Relations at the park on the day of your visit where they will be able to look up your order and print your tickets for you as long as you bring the credit card used to purchase the tickets, a photo ID, and if possible your email receipt or your order confirmation number.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10—digit telephone number. Once your receipt is shown, you can click the link to reprint your Print—N—Go order.


What if I lose my Print—N—Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to Guest Relations at the park on the day of your visit. They will be able to look up your order and print your tickets for you as long as you bring the credit card used to purchase the tickets, a photo ID, and if possible your email receipt or your order confirmation number.

What should I do if I can't print my online tickets?

First, be sure to read your email receipt for complete instructions (which contains a link to the ticket registration page URL). Second, check your printer. Make sure it is plugged in, turned on, properly connected, and has enough ink. If you are still unable to print your tickets, please go to the Guest Relations office at the park on the day of your visit where they will be able to look up your order and print your tickets for you. Be sure to bring the credit card used to purchase the tickets, a photo ID, and your email receipt or order confirmation number.

How do I print my tickets at home?

Print—N—Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! Note: there is a $5.99 fee per transaction.

  • You must assign the name of the ticket holder to each Print—N—Go ticket before printing your tickets
  • You will be asked to register each ticket after the purchase is complete by clicking on the Print—N—Go logo on the order confirmation screen.
  • If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).
  • For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

Why can't I view the online store?

This e—commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

Pricing and Admission  

What is the best admissions value?

Purchasing a Season Pass allows you to visit Six Flags as often as you want and as long as you would like. Of course one—day tickets are available, but the Season Pass is a great deal! It is available online or at our front gate.
Once your child is three years old, the price would be the same as the other passes. If your two—year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Do you sell Gift Certificates?

Daily ticket, VIP Tours and Season Pass Certificates may be purchased online. Please visit our tickets page.

Do you offer military discounts?

Most military bases offer discounted admission tickets at their MWR/ITR offices. Military discount is $5.00 off the general admission ticket, up to four guests when Military ID is shown.

Do you offer a Travel Agent discount?

Group Rates are available for travel related groups through our Group Sales office.

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

Can I exchange foreign currency?

Sorry, we do not offer a Currency Exchange.

Do you accept personal checks or money orders?

Sorry, personal checks and money orders are not accepted at The lGreat Escape. We recommend you bring a credit or debit card or cash for your enjoyment.

Besides cash, what other forms of payment does The Great Escape accept?

The Grea  Escape accepts Travelers Checks as well as Discover, MasterCard, Visa, and American Express credit cards.

What if I have an unused season pass from a prior season?

Season passes can only be used during the season they were purchased.  No refunds or exchanges.

What if I have an unused daily ticket that has expired?

The Great Escape admission tickets, Bounce Back tickets and internet Print—N—Go tickets cannot be extended past their expiration date. They can, however, be used for a half—price discount on a full—price regular admission at the Guest Relations office on your next visit to the park during the current season. You will need to visit Guest Relations when you arrive at the park.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re—open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

How much is parking?

We have plenty of space for you to park. Details and prices for parking can be found here.

Can I get a discounted ticket if I’m not going to get on any rides?

No, The Great Escape is a pay—one—price facility. Because of the breadth of entertainment offered for all ages, The Great Escape maintains the pay—one—price policy for all guests to enjoy the rides, slides, shows, and other entertainment.

Does The Great Escape offer a discount on admission for groups?

Yes, groups of 15 or more people are eligible for a group discount. Annually, we host hundreds of groups from business, school, union, church and social organizations. Call one of our catering specialists today to book your memorable event. You may visit the Groups page.

Does my child need a Season Pass or daily ticket?

Children two years old and younger receive free admission to The Great Escape. A guest does not need a season pass until they turn three years old.

What is the GO FAST Pass and how does it work?

The GO FAST Pass allows you to enjoy your day at The Great Escape by avoiding lines at your favorite rides. Learn more about the GO FAST Pass.

What does my admission ticket include?

Your Six Flags Great Escape admission ticket includes a ton! It includes: all rides, shows and attractions! Additional charges apply to the SkyCoaster, Go—Carts, Turbo Bungy and the Rock Climbing Wall.

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