Guest Relations
 
 

Guest Relations

We want to make sure you have a great time at Six Flags Great America. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations kiosk, at the Main Gate, when you arrive at the park, and our helpful staff will be happy to assist you however we can.

DONATIONS/COMMUNITY RELATIONS
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GUESTS WITH DISABILITIES
We strive to provide mainstream access wherever possible, including wheelchair rentals. Please note that Segways are not permitted in the park.

We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.

SIX FLAGS SAFETY AND ACCESSIBILITY NOTICE
Our goal is to safely accommodate the needs of all Guests, including individuals with disabilities by providing equal access to rides and attractions.

Equal Access Passes are intended to accommodate Guests with mobility aides, service animals and legitimate disabilities that require alternative access to a ride. They are not designed to bypass or “skip” the lines and the wait will be equal to the posted wait times.

Individuals found to be fraudulently using the Equal Access Pass is cause for ejection from the park without refund and may be subject to civil penalties.

LOST CHILDREN AREA
We encourage you to establish a place to meet just in case your group becomes separated. If your child gets lost or separated from your party, don’t panic. Contact a Six Flags employee or security officer for assistance. You can also visit Lost Parents in Hometown Square, across from The Orbit and near the changing rooms in Six Flags Hurricane Harbor.

PARK ANNOUNCEMENTS
Personal pages cannot be broadcast through the Park, but you can leave messages for other members of your party at Guest Relations.

PARK SECURITY
Your safety is always our priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car. Please note that weapons, including knives, are not permitted inside the park.

SEASON PASS
There will be a $15.00 charge for the replacement of a lost or stolen Season Pass.

SEVERE WEATHER
Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. As soon as closures are confirmed, the website operating calendar will be updated with the park’s current operating status. Please check the website prior to visiting on days when weather may be a concern.

If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured. The park offers many activities that are amazingly fun in any kind of weather—including indoor shows, restaurants, shops, games and arcades. Refunds or rain checks for inclement weather are not offered.

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