Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information  

I’ll be visiting the park with my family, what can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags Great America. Stop by Guest Relations for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags Great America.  We have even more ideas on our tips for family fun page.

What is the mailing address and phone number?

Drop us a line or give us a call!  Our mailing address is:

Six Flags Great America
1 Great America Parkway
Gurnee, IL 60031
847.249.2133

What types of jobs does Six Flags Great America offer and how do I apply?

Have you always wanted to work at Six Flags? Join our team! Six Flags offers fun, fulfilling jobs in various departments––both seasonal and long-term.  Check out our Jobs Page for more information and to apply online

Park Information  

Can I wear rollerblades or other recreational wheels (roller skates, skateboards, etc.) in the park?

No recreation wheels, including Heelys and other tennis shoe style roller skates are permitted at Six Flags Great America.

Can a friend save my place in line?

Even if the lines are really long and you have been waiting a long time, guests are still not permitted to save places in line, bypass others in line or exit the line and return to the same place for any reason. Guests exiting a line must go to the back of the line if they choose to return. Line jumping may be cause for ejection without refund.

How do I re-enter the park if I have to leave for some reason?

If you need to leave the park and plan to come back in, you first need to get your hand stamped at the exit/re-entry gate. When you return, you must enter through the re-entry gate and show the hand stamp. Without the proper hand-stamp re-entry will not be allowed. Season Passholders must also get theirs hands stamped because Season Passes can only be scanned once per day. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.

What if my child gets separated from our group?

Don’t panic! If your children become separated from your party, contact the nearest host/hostess or security officer for assistance, or go to the Lost Children Area at Guest Services, in the Main Plaza. Please point out this office to your children when you arrive so they know where to go if they get lost.

What should we do if our group gets split up?

The park is really big, so as soon as your group arrives, we suggest arranging a meeting place and time just in case you get separated from one another. Although we are unable to page for separated party members, messages can be left for them at Lost Parents Center in the Explorer Outpost and Guest Relations.

I lost something in the park. What should I do?

/greatamerica/plan-your-visit/lost-found-services Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days.
Report your lost item online on our Lost & Found information page.
 
 

What should I do about sun protection?

Sun protection is strongly recommended. Sunscreen may be purchased at most park retail locations.

Are laser pointers permitted at Six Flags Great America?

For the safety of our guests and employees, laser pointers are not permitted.

Do you recommended meal times?

To beat the crowds we recommend eating around 11:00a.m.for lunch and 5:00p.m.for dinner.

Where should I eat at the park?

Six Flags Great America has food for every taste including:  From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Great America proudly serves Coca-Cola products throughout the park for your enjoyment as well. Check out our food listings page.

What is Six Flags Great America's alcoholic beverage policy?

No alcoholic beverages may be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Six Flags Great America.

What happens if it rains while I am in the park?

There are still a ton of activities that are amazingly fun in any kind of weather––including indoor shows, restaurants, shops, games and arcades.  If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured.  Refunds or rain checks for inclement weather are not offered.

Does the park ever close because of weather?

Yes, sometimes we have to close because of weather.  Guest safety is our number one priority and there are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. As soon as closures are confirmed the website operating calendar will be updated with the park’s current operating status. Please check the website prior to visiting on days when weather may be a concern.

Where should I leave my pets?

Leave them at home–– We know you love your pets and we love animals, too. But they can’t come to Six Flags with you. Kennel service is unavailable. We can refer you to a local Kennel for use during your visit.  Proof of vaccination is required for distemper and rabies prior to accepting an animal in the kennel. Pets may not be left in or tied to an unattended vehicle in the parking lot.

Where can I find information for guests with disabilities?

We strive to make sure that Six Flags is fun and accessible for everyone. Lots of guests with disabilities enjoy the park every day. We offer special access passes, and Wheelchairs and electric convenience vehicles are available for rent just inside the main entrance, on a first-come, first-served basis. To rent these items, a valid driver's license, state identification, military identification, or major credit card may be required. Please stop by Guest Relations to pick up a Guidebook for Guests with Disabilities for more information. Hearing-impaired guests are welcome to use the TDD telephone at Guest Relations.

Can I rent a stroller or wheelchair?

Absolutely!  Strollers, wheelchairs and electric convenience vehicles are available for rent just inside the main entrance, on a first-come, first-served basis. To rent these items, a valid driver's license, state identification, military identification, or major credit card may be required.

Are there ATMs in the park?

Need Cash? ATMs are conveniently located throughout the park in the following spots:

  • County Fair across from Games Gallery Arcade
  • Farmer's Market area
  • Southwest Territory near Crazy Buffalo
  • Orleans near Frenchy's
  • Yukon near Claimjumpers

Can I smoke?

Try to quit before coming Six Flags Great America––it is a smoke-free environment. But if you need to light up, smoking and e-cigarettes are allowed in specifically designated smoking areas––on the blue benches.. Smoking is prohibited for guests under the age of 18.

Does Six Flags Great America have a dress code?

We want you to dress casually and comfortably, but in keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags Great America strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in the water park area. Park admission may be denied if clothing is deemed by management to be inappropriate.

Attraction Information  

Are there restrictions for guests with prosthetic devices?

There are restrictions on certain rides, depending on the prosthetic device.   If the prosthetic devise impairs you from safely sitting in or on the ride and safety restraints cannot be fastened, you will not be allowed to ride.

Are there restrictions for guests with casts?

Guests with casts below the elbow or knee are permitted to ride as long as they do not get in the way of the ride's safety devices.

Are there ride restrictions for guests of exceptional size?

Safety is always our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

Are there general ride restrictions?

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines.  Height requirements vary from ride to ride.  These restrictions are listed on signs posted at each ride and on ride pages throughout the site.

What are the height requirements for the roller coasters?

The height requirements vary for each roller coaster. The requirements are listed here, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.

How do I know which rides require children to be accompanied by an adult or responsible person?

This varies from ride to ride, so the best bet it to check the specific guidelines that are posted at the entrance to each ride.

Are there rides for small children to enjoy?

Of course! Six Flags Great America is home to exciting rides for kids of all ages.  We have tons of family rides that your pint-sized ones will love, and even attractions for daredevils not quite ready for our major thrill rides! For more information, please visit our kids page.

What is Six Flags Great America's oldest existing roller coaster? 

The oldest roller coaster at Six Flags Great America is the Whizzer installed in 1976.

How many roller coasters does Six Flags Great America have?

We have a LOT of roller coasters! That’s why we are such a popular destination for thrill-seekers. Check out our All Rides Page.

Who designs Six Flags Great America rides?

Six Flags Great America rides are specially designed and built by a variety of engineers, industry experts and worldwide leading manufacturers to create thrilling rides for your family's enjoyment.

How many rides does Six Flags Great America have?

Tons! Check them all out here: Rides page.

Trip Planning  

I’ll be visiting the park with my family, what can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags Discovery Kingdom. Stop by Guest Relations for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags Discovery Kingdom.

Where can I get a map of the park?

Check out our park map! It is available online. In addition, a free souvenir map is handed out in our Park Map & Guides when you first arrive in the park.

What is the Six Flags email newsletter and how can I get it sent to me?

Our awesome email newsletter, In The Loop, is sent several times a month. It’s a great opportunity to stay updated on all the most current news, discounts and special events happening at the park! To get In The Loop delivered to your inbox, click here: Join now!

Are there hotels nearby the park?

Some people love to make their trip to Six Flags a real getaway. Please see our lodging page for more information.

What is the weather like?

The weather varies on a daily basis. You may want to bring a jacket or sweatshirt for cool mornings and evenings. If you don’t want to carry it around, store it in the park's lockers until you need it. Please check the local weather services before your visit just in case.

What are the best days to visit?

Every day is a great day to visit! But, if you are worried about long lines and crowds, plan to visit the park when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May and September.

How can I find out about Six Flags’ live shows, concerts and special events?

How can I find out about Six Flags’ live shows, concerts and special events? Nothing provides more lasting memories than a great show! From musical performances to characters and a one-of-a-kind parade, we always have a wide variety of memorable entertainment right here at the park. For shows, please visit our concert listings, entertainment page, and events calendar. We add performances throughout the season, so be sure to check back often.

How much do tickets cost?

Six Flags Great America offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, special values, Season Passes and other options.

What are the park’s hours of operation?

Park hours vary, so it is best to look up the hours when you’re planning your trip. Just go to the park calendar scroll over the date you’d like to visit us and the hours will pop up––it’s as easy as that!

When does the park open for the season?

Before you decide to spend the day with us, make sure we are open! Click here for the operating calendar.

Online Purchases  

What is the Easy Payment Plan?

A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.

How can I reach Customer Support?

Six Flags provides technical support by telephone 24 hours per day, 7 days per week.

If you wish to speak with a technical support agent, please call (407) 557-2880. Please note that e-commerce technical support agents can only help you with the process of ordering online.  They are unable to approve refunds or provide information about the parks, events or merchandise.

Does everyone receive the same special online offer via email?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Sometimes, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to send these offers to everyone.

Can I get money back for tickets already purchased if I find a discount offer later?

Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

What is the refund policy for online ticket purchases?  

Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Six Flags does not offer cancellations, refunds, rain checks or exchanges.  Please be sure you have selected the correct park, the correct date, the correct tickets and the correct number of tickets before completing your purchase. The ecommerce call center staff cannot process a refund under any circumstances. Tickets are non-transferable and will only be accepted at that theme park or water park location for which they were purchased. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

Do tickets have an expiration date? 

Date specific tickets are valid only on the specific dates shown. Tickets and Season Passes without specific dates are valid during the current operating season.

How can I purchase more than 10 Season Passes?

To order more than 10 Season Passes, please call (847) 625-7518.

How do I get my season passholder coupon book?

Pick up your Passholder Coupon Book on your first visit to the park in the Spring, while supplies last.

Why is there a $1 "pending transaction" on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 "pending transaction" when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.  

Can I pick up my order at the park?

A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to Guest Relations at the park on the day of your visit where they will be able to look up your order and print your tickets for you as long as you bring the credit card used to purchase the tickets, a photo ID, and if possible your email receipt or your order confirmation number.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.


What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to Guest Relations at the park on the day of your visit. They will be able to look up your order and print your tickets for you as long as you bring the credit card used to purchase the tickets, a photo ID, and if possible your email receipt or your order confirmation number.

What should I do if I can't print my online tickets?

First, be sure to read your email receipt for complete instructions (which contains a link to the ticket registration page URL). Second, check your printer. Make sure it is plugged in, turned on, properly connected, and has enough ink.  If you are still unable to print your tickets, please go to the Guest Relations office at the park on the day of your visit where they will be able to look up your order and print your tickets for you.  Be sure to bring the credit card used to purchase the tickets, a photo ID, and your email receipt or order confirmation number.  

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!

You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.

You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.

If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

Why can't I view the online store?

This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

Pricing and Admission  

What is the Buy Now, Pay Later payment plan?

It is a deferred billing program offered through 2013 where you could buy Season Passes and pay nothing until 2013. See the Buy Now, Pay Later terms and conditions below:

Buy Now, Pay Later Terms and Conditions:

The Buy Now, Pay Later payment plan is offered online for select Season Passes to participating Six Flags parks. Buy select Season Passes at sixflags.com by January 1, 2013 and pay nothing until March 1, 2013. Using the Buy Now, Pay Later payment plan to purchase a Season Pass constitutes the purchaser’s agreement to these Terms and Conditions. Please be sure to add noreply@tickets.sixflags.com to your address book and check your spam folder.

Season Passes and online purchases are non-refundable and non-transferable. Failure to complete the payment on March 1, 2013 will result in the deactivation of the Season Pass(es) and the purchaser may not use any Season Pass in the order until such time that payment is made in full. Season Passes that are deactivated for non-payment may only be reactivated within 90 days of deactivation or the deactivation will become permanent.

All Buy Now, Pay Later purchases will be billed in full to the initial credit card on March 1, 2013. Payments declined for processing for any reason will be retried once after a 7-day grace period. Notice of the declined payment will be sent via email to the purchaser at the email address provided at the time of original purchase, with instructions on how to update payment information at sixflags.com/payments. Should the purchaser fail to correct the declined payment for any reason by March 9, 2013 all Season Passes made in the original purchase will be deactivated. A deactivated status notice will be sent to the purchaser via email with instructions to make payment by visiting the Payment Portal at sixflags.com/payments. The purchaser will be required to make payment in full before any of the Season Passes can be activated.

You may visit sixflags.com/payments to change your payment type or even pay the full amount early. Changes in method of payment and early payment must be made no later than February 27, 2013 to ensure that they are processed prior to March 1, 2013.

The one-time online processing fee applies to online orders. There are no interest fees for using the Buy Now, Pay Later payment plan. Park rules apply to all Season Passes purchased through Buy Now, Pay Later. Season Passes are only valid for 2013 operating season.

If a purchaser chooses to buy Season Passes and additional items within the same online order, then only the Season Passes and Season Parking (if purchased) are entitled to deferred payment using the Buy Now, Pay Later plan. Any other items in the order must be paid for in full at the time of checkout.

Do you offer military discounts?

Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office.

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

Besides cash, what other forms of payment does Six Flags Great America accept?

Six Flags Great America accepts : Discover, Mastercard, Visa, and American Express.

What if I have an unused Season Pass from a prior season?

Six Flags Great America Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.

What if I have an unused daily ticket that has expired?

Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full-price regular admission at the Guest Relations office on your next visit to the park during the current season. You will need to visit Guest Relations when you arrive at the park. A Guest with an expired ticket pays a $20 surcharge to validate the expired ticket, not a half-price admission.

Does Six Flags offer rain checks?

Refunds or rain checks for inclement weather are not offered.

How much is parking?

We have plenty of space for you to park.  Prices for parking can be found here.

Can I get a discounted ticket if I’m not going to get on any rides?

No, Six Flags Great America is a pay-one-price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all guests to enjoy the rides, slides, shows, and other entertainment.

Does Six Flags Great America offer group discounts?

Yes, groups of 20 or more people are eligible for a group discount. You may visit the Groups page. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. Call one of our catering specialists today to book your memorable event.

Does my child need a Season pass or daily ticket?

Children two-years-old and younger receive free admission to Six Flags Great America & Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

What is The Flash Pass and how does it work?

What is The Flash Pass and how does it work? On a busy day at the park, you will love having The Flash Pass–– an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions.  It is super-convenient! Learn more about Flash Pass.

What does my Six Flags Great America admission ticket include?

Six Flags admission ticket includes unlimited fun on rides, attractions and shows with the exception of special events and certain attractions that require a fee.

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