Frequently Asked Questions
We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
What if my child gets separated from our group?
Don’t panic! If your children become separated from your party, contact the nearest host/hostess or security officer for assistance, or go to Lost Parents located in Hometown Square. Please point out this office to your children when you arrive so they know where to go if they get lost.
What should we do if our group gets split up?
The park is really big, so as soon as your group arrives, we suggest arranging a meeting place and time just in case you get separated from one another. Although we are unable to page for separated party members, messages can be left for them at Guest Relations.
I lost something in the park. What should I do?
Where should I leave my pets?
Leave them at home–– We know you love your pets and we love animals, too. But they can’t come to Six Flags with you. Kennel service is unavailable. We can refer you to a local Kennel for use during your visit. Pets may not be left in or tied to an unattended vehicle in the parking lot.
Where can I find information for guests with disabilities?
We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes.
A copy of the guide is also available at Guest Relations.
Wheelchairs and electric convenience vehicles are available for rent just inside the main entrance, on a first-come, first-served basis. To rent these items, a valid driver’s license, state identification, military identification, or major credit card may be required. Please note that Segways are not permitted in the park.
Can I rent a stroller or wheelchair?
Absolutely! Strollers, wheelchairs and electric convenience vehicles are available for rent just inside the main entrance, on a first-come, first-served basis. There is a fee as well as a refundable deposit to rent these items.
Are there ATMs in the park?
Need Cash? ATMs are conveniently located throughout the park in the following spots:
- Outside Front Gate
- Inside Front Gate
- Trudy’s Sweet Shoppe
- Southwest Territory near JB’s Barbeque and Sports Bar
- Southwest Territory near restrooms
- County Fair Food Court
- County Fair Games
- Yukon Territory near Claimjumpers Chicken
- Angelo’s Pasta and Pizza
- Le Chic Boutique
- Hurricane Hank’s Island Traders (Hurricane Harbor)
Are there restrictions for guests with casts?
Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes.
I’ll be visiting the park with my family, what can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags Great America. Stop by Guest Relations for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags Great America.
Can I pick up my order at the park?
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.
What if I lose my Print-N-Go Ticket(s)?
What should I do if I can't print my online tickets?
Is there a discount for AAA members?
AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.
What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. You will need to visit Guest Relations when you arrive at the park. A Guest with an expired ticket pays a surcharge to validate the expired ticket. Surcharge ranges from $20 to $50 per ticket.
What does my Six Flags Great America admission ticket include?
Six Flags admission ticket includes unlimited fun on rides, attractions and shows with the exception of special events and certain attractions that require a fee including Hurricane Harbor.
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