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Guest Relations

We want your visit to Frontier City to be about fun and family memories. The list below offers general visitor information such as park safety guidelines and policies, rental items, ATM locations, and First Aid. You’ll find tips on what to bring, along with ways to help you make the most of your day!

Severe Weather
During severe weather or nearby lightning, certain rides may need to close. After the threat of severe weather has passed, the rides will re-open.

Lost Parents
Youngsters can wait for their misplaced parents at Guest Relations. Establish a meeting time and place for members of families/groups to gather should anyone get separated. If assistance is needed to locate a lost child, please contact a Team Member.

First Aid
Frontier City’s first aid station is staffed by emergency medical technicians and located at the south end of the park next to the Wildcat.

Season Pass
Guests who need to replace a lost or stolen Season Pass can visit Guest Relations at the park.

Guest Relations
Conveniently located at the Mt. View Hotel, next to Quick Draw and Saddlerock Café, to answer questions and provide assistance with special needs.

ATMs are located in the Frontier Trading Company, Gold Rush Games, and the Emporium. Visa, MasterCard, Discover Card, and American Express are accepted at several locations for the purchase of admission, food, and merchandise.

Food, Beverages, and Coolers
Food, beverages, coolers and grills may not be brought into the park. The only food exceptions are for food allergies as described below and infant food, in non-glass jars. Frontier City prohibits the use of grills and open flames in and around the property, including parking lots. Food Allergies: Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7×8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag). One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Please see Security at Frontier City to receive a medical sticker.

Rentals and Services
Strollers and Wheelchairs are available at Trappers Trading Post and Locker Rentals are available at Frontier Trading Company for a nominal, flat-price charge. All rentals are on a first-come, first-served basis and are subject to availability. No reservations.

  • Wheelchair Rental: $15.00 with a $25.00 deposit. Must pay deposit with credit card.
  • ECV Wheelchair Rental: $35.00 with a $35.00 deposit. Must pay deposit with credit card. Rental on this vehicle is limited to 6 hours.
  • Single Stroller: $8.00 with a $5.00 deposit.
  • Double Stroller: $15.00 with a $5.00 deposit.
  • Locker Rental: $10.00