Guest Relations

We want to make sure you have a great time at Six Flags Fiesta Texas. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations, at the Main Gate, when you arrive at the park, and our helpful staff will be happy to assist you however we can.

COMMUNITY RELATIONS/DONATION REQUESTS
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GUESTS WITH DISABILITIES
Six Flags Fiesta Texas is one of the most ADA-accessible theme parks in the nation. To receive more information on the services offered to guests with disabilities and those who may be hearing-impaired, please visit our Hospitality Center in Los Festivales for a "Guest With Disabilities Guidebook." This guidebook provides detailed information on the accessibility of rides, shows, games and restaurants. We also offer rental of wheelchairs, motorized chairs, telecommunication devices for the deaf (TDD) and assisted listening devices in indoor theaters. Our Hospitality Representatives are happy to assist with personalizing your visit.

We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.

Hearing-impaired guests are welcome to use the TDD telephone at Guest Relations.

SIX FLAGS SAFETY AND ACCESSIBILITY NOTICE
Our goal is to safely accommodate the needs of all Guests, including individuals with disabilities by providing equal access to rides and attractions.

Equal Access Passes are intended to accommodate Guests with mobility aides, service animals and legitimate disabilities that require alternative access to a ride. They are not designed to bypass or “skip” the lines and the wait will be equal to the posted wait times.

Individuals found to be fraudulently using the Equal Access Pass may be subject to civil penalties.

LOST CHILDREN
If your child gets lost or separated from your party, don’t panic. Contact a Six Flags staff member or security officer for assistance, or go to Lost Parents at hospitality. Please point out this office to your children as you enter the park and arrange to meet there if you become separated.

PARK ANNOUNCEMENTS
We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.

PARK SECURITY
Your safety is always our priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

SEVERE WEATHER
The park offers many activities that are amazingly fun in any kind of weather—including indoor shows, restaurants, shops, games and arcades. Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close certain rides for your safety, they will re—open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

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