Six Flags Discovery Kingdom
San Francisco/Sacramento, California
 
 

Guest Relations

We want to make sure you have a great time at Six Flags Discovery Kingdom. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at Guest Services or The Explorer Outpost when you arrive at the park, and our helpful staff will be happy to assist you however we can.

DONATIONS/COMMUNITY RELATIONS
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GUESTS WITH DISABILITIES
We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.

Hearing-impaired guests are welcome to use the TDD telephone at Guest Relations. For more information on services offered to guests with disabilities, please visit Guest Services or The Explorer Outpost, where representatives will be pleased to help personalize your visit.

SIX FLAGS SAFETY AND ACCESSIBILITY NOTICE
Our goal is to safely accommodate the needs of all Guests, including individuals with disabilities by providing equal access to rides and attractions.

Equal Access Passes are intended to accommodate Guests with mobility aides, service animals and legitimate disabilities that require alternative access to a ride. They are not designed to bypass or “skip” the lines and the wait will be equal to the posted wait times.

Individuals found to be fraudulently using the Equal Access Pass may be subject to civil penalties.

LOST CHILDREN AREA
If your children become separated from your party, contact the nearest host/hostess or security officer for assistance, or go to the Lost Children Area at Guest Services, in the Main Plaza. Please point out this office to your children, in case they become separated.

PARK ANNOUNCEMENTS
We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Services or The Explorer Outpost.

PARK SECURITY
Your safety is always our priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

SEVERE WEATHER
For your safety, certain rides may need to close during severe weather. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as possible. Unfortunately, refunds and rain checks are not offered for inclement weather.

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