Six Flags Discovery Kingdom
San Francisco/Sacramento, California

Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information  

What is the Six Flags email newsletter and how can I get it sent to me?

Our awesome email newsletter, In The Loop, is sent several times a month. It’s a great opportunity to stay updated on all the most current news, discounts and special events happening at the park! To get In The Loop delivered to your inbox, click here: Join now!

What is the mailing address and phone number?

Drop us a line or give us a call! Our mailing address is:

1001 Fairgrounds Dr.
Vallejo, CA 94589

For general park information, please call (707) 643—6722
To reach our Administrative Offices, call (707)644—4000.

What types of jobs does Six Flags Discovery Kingdom offer and how do I apply?

Have you always wanted to work at Six Flags? Join our team! Six Flags offers fun, fulfilling jobs in various departments—both seasonal and long—term. Check out our Jobs Page for more information and to apply online.

Park Information  

Can a friend save my place in line?

Even if the lines are really long and you have been waiting a long time, guests are still not permitted to save places in line, bypass others in line or exit the line and return to the same place for any reason. Guests exiting a line must go to the back of the line if they choose to return. Line jumping may be cause for ejection without refund.

How do I re—enter the park if I have to leave for some reason?

If you need to leave the park and plan to come back in, you first need to get your hand stamped at the exit/re—entry gate. When you return, you must enter through the re—entry gate and show the hand stamp. Without the proper hand—stamp re—entry will not be allowed. Season Passholders must also get theirs hands stamped because Season Passes can only be scanned once per day. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.

What if my child gets separated from our group?

Don’t panic! If your children become separated from your party, contact the nearest host/hostess or security officer for assistance, or go to the Lost Children Area at Guest Services, in the Main Plaza. Please point out this office to your children when you arrive so they know where to go if they get lost.

What should we do if our group gets split up?

The park is really big, so as soon as your group arrives, we suggest arranging a meeting place and time just in case you get separated from one another. Although we are unable to page for separated party members, messages can be left for them at Lost Parents Center in the Explorer Outpost and Guest Relations.

I lost something in the park. What should I do?

Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days.
Report your lost item online on our Lost & Found information page.

What should I do about sun protection?

Sun protection is strongly recommended. Sunscreen may be purchased at most park retail locations.

Do you recommended meal times?

To beat the crowds we recommend eating around 11:00 a.m.for lunch and 5:00 p.m.for dinner.

Where should I eat at the park?

Six Flags Discovery Kingdom has food for every taste including: Johnny Rockets hamburgers, pizza, salads and more, plus delicious treats such as funnel cakes and ice cream. Six Flags Discovery Kingdom proudly serves Coca—Cola products throughout the park for your enjoyment as well. Restaurants and snack areas are conveniently located throughout the Park. Here is our food listings page with all our options and where to find them.

May I bring my own food and beverages into Six Flags Discovery Kingdom?

We have so many delicious food options within the park! No outside food, beverages or coolers may be brought into Six Flags Discovery Kingdom. Exceptions are made for guests with special dietary needs including certain food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

What is Six :Flags Discovery Kingdom's alcoholic beverage policy?

No alcoholic beverages may be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Six Flags Discovery Kingdom.

What happens if it rains while I am in the park?

There are still a ton of activities that are amazingly fun in any kind of weather—including indoor shows, restaurants, shops, games and arcades. If rain, wind or electrical storms force us to close certain rides for your safety, they will reѿopen as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Does the park ever close because of weather?

Yes, sometimes we have to close because of weather. Guest safety is our number one priority and there are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. As soon as closures are confirmed the website operating calendar will be updated with the park’s current operating status. Please check the website prior to visiting on days when weather may be a concern.

Are laser pointers permitted at Six Flags Discovery Kingdom?

For the safety of our guests and employees, laser pointers are not permitted.

Where should I leave my pets?

Leave them at home—Kennel service is not available. We love animals, but pets are not permitted in the park (with the exception of service animals).

Is there a place to store my belongings inside the park?

If you’d prefer not to lug your belongings around with you all day, we offer storage lockers. All—day lockers are located near the Main Plaza. Short—term lockers are available at several attractions throughout the park.

Where can I find information for guests with disabilities?

We strive to make sure that Six Flags is accessible to everyone. Lots of guests with disabilities enjoy the park every day. Mobility and disability guidelines for certain rides and attractions have recently changed. Please view our Guide to Rides & Attractions for more information regarding ride access, height restrictions & special requirements. For more information on services offered to guests with disabilities, please visit Guest Services or The Explorer Outpost, where representatives will be pleased to help personalize your visit.

Where can I find information for guests with disabilities?

We strive to make sure that Six Flags is accessible to everyone. Lots of guests with disabilities enjoy the park every day. Mobility and disability guidelines for certain rides and attractions have recently changed. Please view our Guide to Rides & Attractions for more information regarding ride access, height restrictions & special requirements. For more information on services offered to guests with disabilities, please visit Guest Services or The Explorer Outpost, where representatives will be pleased to help personalize your visit.

Can I rent a stroller or wheelchair?

Absolutely! Strollers and wheelchairs are rented on a first—come, first—serve basis. You can find them between the Kingdom Market and Six Flags Photos.

Are there ATMs in the park?

Need Cash? ATMs are conveniently located throughout the park in the following spots:

  • Inside and outside the main entrance
  • In Ocean Discovery, next to Gifts From Under the Sea
  • In Tava’s Outpost Shop in Tava’s Jungleland
  • In the Porthole Gaming Parlor near the Boardwalk Bumper Buggies

Can I smoke?

Try to quit before coming Six Flags Discovery Kingdom—it is a smoke—free environment. But if you need to light up, smoking and e—cigarettes are allowed in specifically designated smoking areas. Smoking is prohibited for guests under the age of 18.

Does Six Flags Discovery Kingdom have a dress code?

We want you to dress casually and comfortably, but in keeping with our family—friendly atmosphere, and for health and safety reasons, Six Flags Discovery Kingdom strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Park admission may be denied if clothing is deemed by management to be inappropriate.

Attraction Information  

What is your loose article policy?

Loose articles are not permitted on most rides and should be left with non—riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of the following rides: Medusa; Kong; Roar; Pandemonium. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles that cannot be secured must be left in a locker or with a non—rider prior to entering the queue line.

Can I wear rollerblades or other recreational wheels (roller skates, skateboards, etc.) in the park?

No recreation wheels, including Heelys and other tennis shoe style roller skates are permitted at Six Flags Discovery Kingdom.

Are there restrictions for guests with prosthetic devices?

There are restrictions on certain rides, depending on the prosthetic device. If the prosthetic devise impairs you from safely sitting in or on the ride and safety restraints cannot be fastened, you will not be allowed to ride.

Are there restrictions for guests with casts?

Guests with casts below the elbow or knee are permitted to ride as long as they do not get in the way of the ride’s safety devices.

Are there ride restrictions for guests of exceptional size?

Safety is always our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

Are there general ride restrictions?

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. Height requirements vary from ride to ride. These restrictions are listed on signs posted at each ride and on ride pages throughout the site.

What are the height requirements for the roller coasters?

The height requirements vary for each roller coaster. The requirements are listed here, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.

How do I know which rides require children to be accompanied by an adult or responsible person?

This varies from ride to ride, so the best bet it to check the specific guidelines that are posted at the entrance to each ride.

Are there rides for small children to enjoy?

Of course! Six Flags Discovery Kingdom is home to exciting rides for kids of all ages. We have tons of family rides that your pint—sized ones will love, and even attractions for daredevils not quite ready for our major thrill rides! For more information, please visit our kids page.

What are the most popular rides for thrill—seekers?

Six Flags Discovery Kingdom features world—class roller coasters and thrill rides, like Medusa, the tallest, fastest, longest and most technologically advanced roller coaster in Northern California! Plan to ride our most popular rides early in the day or after 6 pm. Visit our all rides page for a complete listing.

Who designs Six Flags Discovery Kingdom rides?

Six Flags Discovery Kingdom rides are specially designed and built by a variety of engineers, industry experts and worldwide leading manufacturers to create thrilling rides for your family's enjoyment.

How many rides does Six Flags Discovery Kingdom have?

Tons! Check them all out here: Rides page.

Trip Planning  

Where can I get a map of the park?

Check out our park map! It is available online. In addition, once you arrive at Six Flags Discovery Kingdom, there will be park maps available.

Are there hotels nearby the park?

Some people love to make their trip to Six Flags a real getaway. Please see our lodging page for more information.

What is the weather like?

The weather varies on a daily basis. You may want to bring a jacket or sweatshirt for cool mornings and evenings. But, please check the local weather services before your visit just in case.

How can I find out about Six Flags’ live shows, concerts and special events?

Nothing provides more lasting memories than a great show! From musical performances to characters and a one—of—a—kind parade, we always have a wide variety of memorable entertainment right here at the park. For shows, please visit our entertainment page or events page. We add performances throughout the season, so be sure to check back often.

What are the best days to visit?

Every day is a great day to visit! But, if you are worried about long lines and crowds, plan to visit the park when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.

How much do tickets cost?

Six Flags Discovery Kingdom offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, special values, Season Passes, Flash Passes, VIP Tours and other options.

What are the park’s hours of operation?

Park hours vary, so it is best to look up the hours when you’re planning your trip. Just go to the park calendar, scroll over the date you’d like to visit us and the hours will pop up—it’s as easy as that!
When does the park open for the season?

Before you decide to spend the day with us, make sure we are open! Click here for the calendar.

Online Purchases  

How can I reach Customer Support?

Six Flags provides technical support by telephone 24 hours per day, 7 days per week.
If you wish to speak with a technical support agent, please call (407) 557—2880. Please note that e—commerce technical support agents can only help you with the process of ordering online. They are unable to approve refunds or provide information about the parks, events or merchandise.

Does everyone receive the same special online offer via email?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Sometimes, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to send these offers to everyone.

Can I get money back for tickets already purchased if I find a discount offer later?

Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

What is the refund policy for online ticket purchases?

Tickets, Season Passes and all vouchers purchased on this site are non—refundable. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Please be sure you have selected the correct park, the correct date, the correct tickets and the correct number of tickets before completing your purchase. The ecommerce call center staff cannot process a refund under any circumstances. Tickets are non—transferable and will only be accepted at that theme park or water park location for which they were purchased. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

Do tickets have an expiration date?

Date specific tickets are valid only on the specific dates shown. Tickets and Season Passes without specific dates are valid during the current operating season.

What is the Easy Payment Plan?

It is a billing program that allows the cost of a Pass to be paid over several months. For details, see the Easy Payments Frequently Asked Questions.

How can I purchase more than 10 Season Passes?

To order more than 10 Season Passes, please call (707) 556—5216.

How do I get my Season Passholder coupon book?

Pick up your Passholder Coupon Book on your first visit to the park in the Spring, while supplies last.

Can I pick up my order at the park?

A "will call" option is not available at this time. However, for Print—N—Go tickets only, if you are unable to print your tickets, please go to Guest Relations at the park on the day of your visit where they will be able to look up your order and print your tickets for you as long as you bring the credit card used to purchase the tickets, a photo ID, and if possible your email receipt or your order confirmation number.

How can I look up my receipt or reprint my Print—N—Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10—digit telephone number. Once your receipt is shown, you can click the link to reprint your Print—N—Go order.


What if I lose my Print—N—Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to Guest Relations at the park on the day of your visit. They will be able to look up your order and print your tickets for you as long as you bring the credit card used to purchase the tickets, a photo ID, and if possible your email receipt or your order confirmation number.

What should I do if I can’t print my online tickets?

First, be sure to read your email receipt for complete instructions (which contains a link to the ticket registration page URL). Second, check your printer. Make sure it is plugged in, turned on, properly connected, and has enough ink. If you are still unable to print your tickets, please go to the Guest Relations office at the park on the day of your visit where they will be able to look up your order and print your tickets for you. Be sure to bring the credit card used to purchase the tickets, a photo ID, and your email receipt or order confirmation number.

How do I print my tickets at home?

Print—N—Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket boo.th. Go straight to the gate!

  • You must assign the name of the ticket holder to each Print—N—Go ticket before printing your tickets.
  • You will be asked to register each ticket after the purchase is complete by clicking on the Print—N—Go logo on the order confirmation screen.
  • If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).
  • For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

Why can’t I view the online store?

This e—commerce website requires the free Macromedia Flash Player 8. Please download Flash Player 8, and try viewing the store again. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial—up modems is 56k.

Pricing and Admission  

Do you offer military discounts?

Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.

Does Six Flags Discovery Kingdom sell Gift Certificates?

Yes! Six Flags Discovery Kingdom sells "Dolphin Dollars" which are available in $1 increments. Dolphin Dollars may be purchased at the park and used at most retail, food and games locations. Dolphin Dollars may not be used to pay for parking or arcade games. Gift certificates are also available for our animal interaction programs, Dolphin Discovery, Sea Lion Celebration and Trainer for a Day. Daily ticket, VIP Tours and Season Pass certificates may be purchased online. For more information or to purchase a gift certificate, call 707—556—5216.

Do you offer a Travel Agent discount?

Yes, please contact the Tour & Travel office at dmereles@sftp.com for more information.

Besides cash, what other forms of payment does Six Flags Discovery Kingdom accept?

Six Flags Discovery Kingdom accepts Discover, MasterCard, Visa and American Express credit cards. Traveler’s Checks are accepted at all park locations. Money Orders and Checks may only be used when purchasing Six Flags Season Passes.

What if I have an unused Season Pass from a prior season?

Six Flags Discovery Kingdom Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.

What if I have an unused daily ticket that has expired?

Six Flags admission tickets, Bounce Back tickets and internet Print—N—Go tickets cannot be extended past their expiration date. They can, however, be used for a half—price discount on a full—price regular admission for a future visit to the park during the same season. Just visit Guest Relations when you arrive at the park and they will take care of you.

Does Six Flags offer rain checks?

Refunds or rain checks for inclement weather are not offered.

How much is parking?

Pricing for parking can be found here. Tram service is provided to and from the park’s main gate.

Can I get a discounted ticket if I’m not going to get on any rides?

No, Six Flags Discovery Kingdom is a pay—one—price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay—one—price policy for all guests to enjoy the rides, slides, shows, and other entertainment.

Does Six Flags Discovery Kingdom offer group discounts?

Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. Call one of our catering specialists today to book your memorable event.

Does my child need a Season Pass or daily ticket?

Children two years old and younger receive free admission to Six Flags Discovery Kingdom. A guest does not need a Season Pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two—year—old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

What is THE FLASH Pass and how does it work?

On a busy day at the park, you will love having THE FLASH Pass—an electronic ride reservation system that holds your place in line at the park’s most popular rides while you enjoy other attractions. It is super—convenient! Learn more about THE FLASH.

What does my Six Flags Discovery Kingdom admission ticket include?

Six Flags admission ticket includes unlimited fun on rides, attractions and shows with the exception of special events and certain attractions that require a fee.

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

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