FAQs
We're always happy to answer your questions about Six Flags. Here are some questions we get a lot. For your convenience, we've sorted the Frequently Asked Questions:
GENERAL INFORMATION
When does the park open?
Click here for the operating calendar.
What are the operating hours?
For more information, see our park calendar.
What are the current ticket prices?
Six Flags White Water offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.
What special events are planned for this year?
Visit our events calendar for upcoming events. We add events throughout the season, so be sure to check back often.
What kinds of food does the park have?
From hamburgers and fries to chicken wings or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags White Water proudly serves Coca-Cola products throughout the park for your enjoyment as well. Check out our food listings page.
How do I get information about Six Flags White Water and the area?
You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. For information about the Atlanta area, visit Atlanta.net.
Where can I get a map of the park?
Once you arrive at Six Flags White Water, there are park maps available at Guest Relations, near the center of the park.
What types of jobs does Six Flags White Water offer and how do I apply?
Six Flags White Water has positions in various departments, and you may find this information and apply online.
What is the mailing address and phone number?
Six Flags White Water
250 Cobb Pkwy N
Marietta, GA 30062
(770) 424-9283
What is the email newsletter and how do I receive it?
The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts. Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox. Join now!
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PARK INFORMATION
Is smoking permitted in the park?
Six Flags White Water is smoke-free, so smoking is permitted in designated areas only. Please refer to park signs for designated smoking locations or ask a staff member. E-cigarettes may only be used in designated smoking areas.
Do you rent strollers and wheelchairs?
Strollers and wheelchairs are not available to rent at Six Flags White Water.
Does Six Flags White Water have automatic tellers (ATMs)?
There are several ATM's located throughout the park for your convenience. Please reference the park map and guide or visit Guest Relations inside the park for locations.
Is there a place to store my belongings inside the park?
Guests may rent lockers each day they visit the Park. The cost is $13, $16 and $19, and lockers are subject to availability. Lockers may not be reserved in advance. All items must be removed from lockers at the end of your visit. Lockers are located near the Activity Pool and The Rapids attraction.
What happens if I lose something while at the park?
Claim or report your lost items at Lost Parents/Lost and Found located at Guest Relations inside the park. Ride attendants cannot be responsible for articles left on ride platforms. Most loose articles are not allowed on slides, including sunglasses, water shoes, and goggles. Six Flags White Water is not responsible for any lost, stolen or broken items. Items will be retrieved from slide areas when the park closes, and kept at Lost and Found for seven days. For information regarding a lost article, please call (770) 590-4067.
What happens if it rains?
For your safety, certain rides may need to be suspended during severe weather, such as electrical storms, heavy rain, or high winds. Most restaurants and shops will remain open. Rides will come out of suspension as soon as safe operations can be assured. Unfortunately, refunds and rain checks are not offered for inclement weather.
My family will be visiting. What can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags White Water. Stop by Guest Relations for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags White Water. We have even more ideas on our tips for family fun page.
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time, should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Guest Relations. Employees will also bring
any children who have been separated from their family or group to Guest Relations.
Do you have a place for nursing mothers to feed their babies?
Space for baby changing is provided in most restrooms. A private area for nursing mothers is located in First Aid.
Where can I find information for guests with disabilities?
Visit our guest relations page for information on accessibility at Six Flags
White Water.
May I bring my own food and beverages into Six Flags White Water?
No outside food, beverages or coolers are allowed to be brought into Six Flags White Water. However, exceptions are made for guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.
How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.
What is Six Flags White Water's alcoholic beverage policy?
No alcoholic beverages are allowed to be brought into Six Flags White Water. Alcoholic beverages are not allowed on Six Flags White Water property (including the parking lot).
Are laser pointers permitted at Six Flags White Water?
For the safety of our Guests and employees, laser pointers are not permitted.
Are pets permitted at Six Flags White Water?
Pets are not permitted in the park, with the exception of service animals.
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PRICING & ADMISSION
What are the current ticket prices?
Six Flags White Water offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.
What does my Six Flags White Water admission ticket include?
Your Six Flags White Water admission ticket includes all rides, slides, and attractions.
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to Six Flags White Water. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
Does Six Flags White Water offer a discount on admission for groups?
Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page.
How much is parking?
Prices for parking can be found here.
Do you offer a non-rider discount?
No, Six Flags White Water is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, and other attractions.
I am having a problem with my online ticket order. What should I do?
Please contact (407) 261-4290.
What should I do if I can't print my online tickets?
You can have your tickets printed for you at the Will Call booth. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.
What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full-price regular admission at the Will Call booth on your next visit to the park during the current season. You will need to visit Guest Relations when you arrive at the park.
What if I have an unused season pass from a prior season?
Six Flags White Water Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.
Does Six Flags White Water sell gift certificates?
Daily ticket and Season Pass certificates may be purchased online.
Besides cash, what other forms of payment does Six Flags White Water accept?
Six Flags White Water accepts Discover, Mastercard, Visa, and American Express credit cards.
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Is there a discount for Discover® Cardmembers?
Discover® Cardmembers save 5% instantly at Six Flags online and around the park on Season Passes, admission tickets, parking, food, merchandise, THE FLASH Pass, VIP Tours and more. Discount is not valid for Group Sales, online orders of more than 10 one-day tickets and select in-park purchases.
Is there a discount for AAA members?
AAA members receive $2 off the general admission with the "Show Your Card
and Save" program when presenting your membership card at any of our water
park ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.
Do you offer a Travel Agent discount?
No. However, Group Rates are available for travel related groups through our Group Sales office.
Do you offer military discounts?
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.
Do you offer rain checks?
For your safety, certain rides may need to be suspended during severe weather, such as electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will come out of suspension as soon as safe operations can be assured. Unfortunately, refunds and rain checks are not offered for inclement weather.
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ONLINE PURCHASES
Why can't I view the online store?
This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!
- You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.
- You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.
- If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).
- For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
What if I cannot print my ticket(s)?
Please be sure to read your email receipt for complete instructions. If you have not yet assigned names and printed your tickets, refer to your email receipt for instructions (which contains a link to the ticket registration page URL).
Please check your printer:
- Check to make sure your printer is plugged in, properly connected and turned on.
- Make sure that all color and black ink cartridges contain ink and are working properly.
- If you are not sure that you have ink, please print a test page such as an email or a photograph.
You will need to bring the following:
- The credit card used to purchase these tickets.
- Photo ID.
- Your email receipt or your order confirmation number.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you.
You will need to bring the following:
- The credit card used to purchase these tickets.
- Photo ID.
- Your email receipt or your order confirmation number.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.
Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:
- The credit card used to purchase these tickets.
- Photo ID
- Your email receipt or your order confirmation number.
Why is there a $1 "pending transaction" on my credit card statement?
If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 "pending transaction" when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
What is the refund policy?
Tickets, season passes and all vouchers purchased on this site are
non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.
Six Flags does not offer cancellations, refunds, rain checks or exchanges.
Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.
Why did I receive a special online offer via email, but my friend didn't?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
What if I made a mistake when ordering items from this site?
Please note:
- Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
- The ecommerce call center staff cannot process a refund under any circumstances.
- Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.
- Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
How do I get my season passholder coupon book?
Pick up your passholder coupon book on your first visit to the park in the Spring, while supplies last.
How can I purchase more than 10 Season Passes?
To order more than 10 Season Passes, please call (770) 739-3430.
How can I call Customer Support?
Six Flags provides technical support by telephone 24 hours per day, 7 days per week.
Please note that e-commerce technical support agents cannot:
- Provide park specific information such as hours of operation.
- Provide detailed information about the entitlements associated with tickets and passes.
- Provide detailed information about events.
- Help with questions about purchasing merchandise.
- Agents cannot approve or process refunds immediately under any circumstances.
What is the Buy Now, Pay Later payment plan?
It ia a deferred billing program offered through 2013 where you could buy Season Passes and pay nothing until 2013. See the Buy Now, Pay Later terms.
Buy Now, Pay Later Terms and Conditions:
The Buy Now, Pay Later payment plan is offered online for select Season Passes to participating Six Flags parks. Buy select Season Passes at sixflags.com by January 1, 2013 and pay nothing until March 1, 2013. Using the Buy Now, Pay Later payment plan to purchase a Season Pass constitutes the purchaser’s agreement to these Terms and Conditions. Please be sure to add noreply@tickets.sixflags.com to your address book and check your spam folder.
Season Passes and online purchases are non-refundable and non-transferable. Failure to complete the payment on March 1, 2013 will result in the deactivation of the Season Pass(es) and the purchaser may not use any Season Pass in the order until such time that payment is made in full. Season Passes that are deactivated for non-payment may only be reactivated within 90 days of deactivation or the deactivation will become permanent.
All Buy Now, Pay Later purchases will be billed in full to the initial credit card on March 1, 2013. Payments declined for processing for any reason will be retried once after a 7-day grace period. Notice of the declined payment will be sent via email to the purchaser at the email address provided at the time of original purchase, with instructions on how to update payment information at sixflags.com/payments. Should the purchaser fail to correct the declined payment for any reason by March 9, 2013 all Season Passes made in the original purchase will be deactivated. A deactivated status notice will be sent to the purchaser via email with instructions to make payment by visiting the Payment Portal at sixflags.com/payments. The purchaser will be required to make payment in full before any of the Season Passes can be activated.
You may visit sixflags.com/payments to change your payment type or even pay the full amount early. Changes in method of payment and early payment must be made no later than February 27, 2013 to ensure that they are processed prior to March 1, 2013.
The one-time online processing fee applies to online orders. There are no interest fees for using the Buy Now, Pay Later payment plan. Park rules apply to all Season Passes purchased through Buy Now, Pay Later. Season Passes are only valid for 2013 operating season.
If a purchaser chooses to buy Season Passes and additional items within the same online order, then only the Season Passes and Season Parking (if purchased) are entitled to deferred payment using the Buy Now, Pay Later plan. Any other items in the order must be paid for in full at the time of checkout.
What is the Easy Payment Plan?
A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.
RIDE INFORMATION
How many slides does Six Flags White Water have?
We have over 30 slides available at our park. For a complete listing, including height requirements, please visit our Rides page.
What are the most popular slides for thrill-seekers?
Six Flags White Water features some of the most intense water slides in the country. From our 9-story free fall slide: Cliffhanger, to the massive Tornado, there are plenty of thrills to conquer. Visit our Rides Page for more details.
Are there rides for small children to enjoy?
Six Flags White Water has three areas designed specifically for our pint-sized guests. Check out our Kid's Rides page for a complete list and descriptions.
What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our Web site, and on signs posted at each slide and attraction.
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TRIP PLANNING
Which hotels are close?
Please see our lodging page for more information.
What are the best days to visit?
Plan to visit when attendance is lightest. Best bets: weekdays during the summer and weekends in late August through early September. Sundays are always best bets for a weekend trip.
Is there a place where I can leave my pets?
Six Flags White Water does not offer kennel services.
What is the weather like?
The weather varies on a daily basis. Check the weather forecast for Marietta, Georgia as your trip draws near.
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TIPS AT A GLANCE
Admission Values
The best way to visit Six Flags White Water is often — with a Six Flags Season Pass. Available online or at our front gate, get a Season Pass and visit as often as you want for as long as you choose. One-day tickets are also available.
Adverse Weather Conditions/Rain
For your safety, certain rides may need to be suspended during severe weather, such as electrical storms, heavy rain, or high winds. Most restaurants, theaters and shops will remain open. Rides will come out of suspension as soon as safe operations can be assured. Unfortunately, refunds and rain checks are not offered for inclement weather.
Alcoholic Beverage Policy
No alcoholic beverages are allowed to be brought into Six Flags White Water. Alcoholic beverages are not allowed on Six Flags White Water property (including the parking lot).
Attendance/Best Days to Visit
Thousands of guests from all over the region visit Six Flags White Water throughout the Summer. Plan to visit when attendance is lightest. Best bets: weekdays during the summer and weekends in late August through early September. Sundays are always best bets for a weekend trip.
Automatic Tellers (ATMs)
There are several ATM's located throughout the park for your convenience.
Checks, Traveler's Checks and Money Orders
Personal checks, Traveller's Checks and Money Orders are not accepted at Six Flags White Water. We recommend you bring a credit or debit card or cash for your enjoyment.
Children's Official Measurement
Height restrictions are listed online and in our Park Map & Guide, available at Guest Relations inside the park. You may also refer to specific guidelines posted at the entrance of every ride. And, certainly any ride operator or attendant can measure any person at any time.
Credit Cards
We accept Discover, Mastercard, Visa, and American Express.
Currency Exchange
We do not offer a Currency Exchange.
First Aid
First Aid is located near the Activity Pool at Six Flags White Water. Please notify any team member if you require assistance.
Gift Certificates
Daily ticket and Season Pass certificates may be purchased online. Please visit our Tickets page.
Group Sales
Groups of 15 or more people are eligible for a group discount. You may visit the Groups page.
Service Animals
Pets are not permitted in the park, with the exception of service animals.
Kids' Meals
Most restaurant locations offer great options for our young Guests.
Laser Pointers
For the safety of our Guests and employees, laser pointers are not permitted.
Line Jumping
Line jumping is strictly prohibited. Guests are not permitted to save places in line or exit the line and return for any reason. Violators may be ejected from the park without refund.
Military Discount
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.
Paging/Pagers
Six Flags White Water does not have a paging system. However at any time guests may leave a written message for members of their party at Guest Relations.
Recommended Meal Times
To beat the crowds we recommend eating around 11:00 a.m. for lunch and 5:00 p.m. for dinner.
Recreational Wheels (rollerskates, skateboards, etc.)
No recreation wheels, including Heelys and other tennis shoe style roller skates are permitted at Six Flags White Water.
Re-entering the park
Guests who leave the park, and plan to return, must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.
Rider Safety Guide
Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.
Sun Protection
We recommend wearing sunscreen at all times. Sunscreen may be purchased at any of our retail stores inside the park.
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TICKETS AND SEASON PASSES
I am having a problem with my online ticket order. What should I do?
Please contact Six Flags Guest Relations by telephone at (770) 590-4067.
I placed an order online, and got a confirmation number, but then I couldn't print my tickets. What should I do?
You can have your tickets printed for you at the Will Call window located at the front gate. You will need the credit card you used to order the tickets, I.D., and your order confirmation number.
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to White Water. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price is the same as the other passes. If your two-year old is going to turn three during the season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
I cannot purchase Season Passes online because I do not live within 300 miles of the park. What should I do?
Our online system requires that the billing address for the purchase be within a 300-mile radius of the park. If you live outside that radius and need to purchase Season Passes, we can fulfill your order from the park via mail or fax order. Please click here for more information on placing a Season Pass order.
What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full price regular admission at the Guest Relations office on your next visit to the park during the season. You will need to visit Guest Relations when you arrive at the park.
What if I have an unused season pass from a prior season?
Unused and unprocessed 2009 Season Passes may be upgraded to a 2010 Season Pass for a fee.
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If you don't see your answer here, feel free to call us at (770) 590-4067. For technical questions about your online ticket order, call (407) 261-4290.
