Guest Relations

We want to ensure you have a great experience at Six Flags New England. So we're available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations kiosk at the Main Gate, and our helpful staff will be happy to assist you with lodging and park information.

PARK SECURITY

Your safety is our top priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

INCLEMENT WEATHER

For your safety, certain rides may need to close during severe weather. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather.

PARK ANNOUNCEMENTS

We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.

LOST CHILDREN

We encourage you to establish a meeting place in case your group becomes separated. Instruct children to contact the nearest Six Flags employee for assistance. The entrances to our Lost Parents are on Main Street and at the Monsoon Lagoon Entrance to Hurricane Harbor.

GUESTS WITH DISABILITIES

We strive to provide mainstream access wherever possible, including wheelchair rentals and special access passes. Please stop by Guest Relations to pick up a Guidebook for Guests with Disabilities for more information.

DONATIONS/COMMUNITY RELATIONS

Six Flags New England is happy to donate two park tickets per year to qualified non-profit organizations, in order to assist their fund-raising efforts.

Valid organizations

• Non-profit groups
  
• School groups raising funds for equipment or graduation events
  
• Church/youth/scholarship programs
  
• Organizations raising funds for other charities

• Requests must be made at least 60 days before, and no more than four months ahead of the event
  
• No telephone, email, or faxed requests will be accepted
  
• All submissions and return addresses must be printed on organizational letterhead-no photocopies will be accepted
  
• Must include non-profit ID number (if applicable), event date, purpose of event, and what the tickets and funds will be used for