FAQs

We're always happy to answer your questions about Six Flags. Here are some questions we get a lot. If you don't see your answer here, feel free to call us at (413) 786-9300 x0. 

For your convenience, we've sorted the Frequently Asked Questions:

General Information  |  Park Information  |  Pricing & Admission
Ride Information  |  Trip Planning  |  Tips at a Glance 

GENERAL INFORMATION

When does the park open?
What are the operating hours?
What are the current ticket prices?
What concerts are planned for this year?
What special events are planned for this year?
Does Six Flags New England have live shows?
What kinds of food does the park have?
How do I get information about Six Flags New England and the area?
Where can I get a map of the park?
What types of jobs does Six Flags New England offer and how do I apply?
What is the mailing address and phone number?
What is the email newsletter and how do I receive it?

PARK INFORMATION

Is smoking permitted in the park?
Do you rent strollers and wheelchairs?
Does Six Flags New England have automatic tellers (ATMs)?
Is there a place to store my belongings inside the park?
What happens if I lose something while at the park?
What happens if it rains?
What is a Flash Pass and how does it work?
My family will be visiting. What can we all do together?
Do you have any suggestions if our party gets separated?
Where can I find information for guests with disabilities?
May I bring my own food and beverages into Six Flags New England?
How do I re-enter the park if I have to leave for some reason?
Does Six Flags New England have a dress code?
What is Six Flags New England's alcoholic beverage policy?
Are laser pointers permitted?
Are pets permitted at Six Flags New England?

PRICING & ADMISSION

What are the current ticket prices?
What does my Six Flags New England admission ticket include?
Does my child need a Season Pass or ticket?
Does Six Flags New England offer a discount on admission for groups?
How much is parking?
Do you offer a non-rider discount?
I am having a problem with my online ticket order. What should I do?
What should I do if I can't print my online tickets?  
What if I have an unused daily ticket that has expired?
What if I have an unused Season Pass from a prior season?
Does Six Flags New England sell gift certificates?
Besides cash, what other forms of payment does Six Flags New England accept?
Is there a discount for AAA members?
Do you offer a Travel Agent discount?
Do you offer military discounts?
Do you offer rain checks?

RIDE INFORMATION

How many rides does Six Flags New England have?
What are the most popular rides for thrill-seekers?
Are there rides for small children to enjoy?
What ride restrictions are there?
What is a Flash Pass and how does it work?
What is your loose article policy?
What is considered exceptional size where rides are concerned?
Are there restrictions for guests with casts?
Are there restrictions for guests with prosthetic devices?
Some rides require that a child be accompanied by an adult or responsible person. How are these defined?
Who designs Six Flags New England's rides?
How many roller coasters does Six Flags New England have?
What are the height requirements for the roller coasters?
What is Six Flags New England's oldest existing roller coaster?
How tall are the roller coasters?
How fast are Six Flags America roller coasters?

TRIP PLANNING

Which hotels are close?
What are the best days to visit?
Is there a place where I can leave my pets?
What is the weather like?

TIPS AT A GLANCE

Admission Values
Adverse Weather Conditions/Rain
Alcoholic Beverage Policy
Attendance/Best Days to Visit
Automatic Tellers (ATMs)
Checks, Traveler's Checks and Money Orders
Children's Official Measurement
Credit Cards
Dress Code
First Aid
Gift Certificates
Group Sales
Guests of Exceptional Size
Service Animals
Kids' Meals
Laser Pointers
Line Jumping
Loose Articles
Military Discount
Paging/Pagers
Recommended Meal Times
Recreational Wheels
Re-entering the park
Rider Safety Guide
Sun Protection

GENERAL INFORMATION

When does the park open?
Click here for the operating calendar.

What are the operating hours?
For more information, see our park calendar.

What are the current ticket prices?
Six Flags New England offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.

What concerts are planned for this year?
Great concerts are held throughout the season. Visit our events calendar for current concert listings, and check back throughout the season, as we continuously add performances to our lineup.

What special events are planned for this year?
Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.

Does Six Flags New England have live shows?
Nothing provides more lasting memories than a great show, especially when shared with friends and family. That's why, in addition to the most thrilling rides on the planet, you'll find a wide variety of top-shelf entertainment right here at the park. Concerts. Characters. A one-of-a-kind parade.  The kind of entertainment you'll be talking about for years to come. For shows, please visit our entertainment page or events page.

What kinds of food does the park have?
From hamburgers and fries to chicken or Papa John's pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags New England proudly serves Coca-Cola products throughout the park for your enjoyment as well.  For a detailed list of what can be found where, click here.

How do I get information about Six Flags New England and the area?
You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as the lodging page to find out about area hotels, car rental and booking a flight.

Where can I get a map of the park?
Our park map is available online.  Larger and more detailed maps are available for free at the front gate.  

What types of jobs does Six Flags New England offer and how do I apply?
Six Flags New England offers jobs that are fun and fulfilling, whether they are for the season or for the long term.  Find more information and apply online on the Jobs page of our website.

What is the mailing address and phone number?
Our mailing address is Route 159, 1623 Main St, P.O. Box 307, Agawam, MA 01001.  Our phone number is (413) 786-9300. Live operators are available during regular park hours and during business hours on non-operating days.

What is the email newsletter and how do I receive it?  
By joining Team Six, members will receive the Six Flags New England Newsletter which gives the scoop on rides, events and entertainment, as well as exclusive discounts and special offers.  Join now!  

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PARK INFORMATION

Is smoking permitted in the park?
Six Flags allows smoking only in areas identified as designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited.

Do you rent strollers and wheelchairs?
All Strollers, wheelchairs and electronic convenience vehicles (ECVs) are available for rent just inside the Main Gate on a first-come, first-served basis, for a nominal fee. To rent these items, a valid driver's license, state identification, military identification, or major credit card may be required.

Does Six Flags New England have automatic tellers (ATMs)?
ATMs are located throughout the park: on Main Street next to Ben & Jerry's; outside Looney Tunes Emporium; outside the Comical Caps Shop by Shipwreck Falls; outside the front gate next to the Will Call window at Group Sales; METROPOLIS Arcade in DC Adventures; outside Candy Cabin; next to Papa John's in the Wiggles Area; inside Hurricane Harbor at Monsoon Marge's Gift Shop, at the Coral Reef Grill and at the Tiki Bar.

Is there a place to store my belongings inside the park?
Daily locker rentals are available on a first-come first-serve basis just inside the front gate and at the entrance of Hurricane Harbor. They may not be reserved in advance. There is a nominal daily charge plus a refundable key deposit. The lockers in Hurricane Harbor close when the waterpark closes, which is before the theme park. All items must be removed at this time, or the key deposit will be forfeited.

What happens if I lose something while at the park?
Claim or report your lost items at Lost Parents/Lost and Found located on Main Street. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. For information regarding a lost article, please call (413) 786-9300.

What happens if it rains?
The park contains all types of activities, many of which are not dependent upon good weather, including indoor shows, games and arcades. While some rides and shows may close due to rain or wind, they are opened as soon as the weather clears. Refunds and rainchecks are not offered.

What is The Flash Pass and how does it work?
The Flash Pass is an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions. Learn more about Flash Pass.

My family will be visiting. What can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags New England. Stop by Guest Relations for help planning your day at the park and to pick up a copy of your Guide to Family Fun at Six Flags New England. We have even more ideas on our Tips for Family Fun page.

Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group.

Where can I find information for guests with disabilities?
Visit our guest relations page for information on accessibility at Six Flags New England.

May I bring my own food and beverages into Six Flags New England?
No outside food, beverages or coolers are allowed to be brought into Six Flags New England. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate, including season passholders. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.  Season Passes are only valid to scan once per day.

Does Six Flags New England have a dress code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags New England strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in Hurricane Harbor waterpark. Park admission may be denied if clothing is deemed by management to be inappropriate.

What is Six Flags New England's alcoholic beverage policy?
No alcoholic beverages are allowed to be brought into Six Flags Parks. Beer can be purchased at several dining areas throughout the park.  Six Flags New England asks that Guests remain in the dining area while they finish their drink and to please drink responsibility.  Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages.  Additionally, consumption of alcoholic beverages is not allowed anywhere in the Guest parking lot. 

Are laser pointers permitted?
For the safety of our Guests and employees, laser pointers are not permitted.

Are pets permitted at Six Flags New England?
Pets are not permitted in the park, with the exception of service animals.  Many of our lodging partners gladly accept pets at their hotels. 

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PRICING & ADMISSION

What are the current ticket prices?
Six Flags New England offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.

What does my Six Flags New England admission ticket include?
Your Six Flags New England ticket includes admission to the theme park and attractions, Hurricane Harbor Waterpark (open seasonally), and most concerts and special events throughout the year.

Does my child need a Season Pass or ticket?
Children 2 and under receive free admission to Six Flags New England. A guest does not need a season pass until they are 3 or older. Once your child is this height, the price would be the same as the other passes. If your child will be 3 during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Does Six Flags New England offer a discount on admission for groups?
Enjoy great rates for groups and relax with a catered meal in your own private picnic area.  For more information, visit our groups page or call 1.800.370.7488 ext. 2 for groups of over 100.  Annually, we host hundreds of groups from business, school, union, church and social organizations. Call one of our catering specialists today to book your memorable event.

How much is parking?
Valet parking is $30, Preferred Parking is $25, General Parking is $15.

Do you offer a non-rider discount?
No, Six Flags New England is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

What should I do if I have an issue with my online ticket order?
Please contact Six Flags Guest Relations at (707) 644-4000 x374.

What should I do if I can't print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full-price regular admission at the Guest Relations office on your next visit to the park during the season. You will need to visit Guest Relations when you arrive at the park.

What if I have an unused season pass from a prior season?
Unused and unprocessed 2007 Season Passes may be upgraded to a 2008 Season Pass for a fee.

Does Six Flags New England sell gift certificates?
No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.

Besides cash, what other forms of payment does Six Flags New England accept?
Six Flags America accepts Mastercard, Visa, Discover, and American Express credit cards.

Is there a discount for AAA members?
AAA members receive $4 off every day with the "Show Your Card and Save" program, and "Triple Your Discount Days" on Wednesdays ($12 off) when presenting your membership card at any of our ticket booths. Tickets are available at most area AAA Clubs/Offices where you can receive up to a 40% discount.

Do you offer a Travel Agent discount?
No. However, Group Rates are available for travel related groups through our Group Sales office.

Do you offer military discounts?
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.

Do you offer rain checks?
Rides may be closed temporarily during electrical storms, heavy rain, or high winds.  These attractions will re-open as soon as safe operations can be assured. Most restaurants, theaters and shops will remain open.  Refunds or rain checks for inclement weather are not offered.

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RIDE INFORMATION

How many rides does Six Flags New England have?
Six Flags New England has more than 60 rides that range from mild to MAX on the thrill meter.  For a list of rides and their descriptions click here  Plan to ride our most popular rides early in the day, or after 6 pm. Visit our all rides page for a complete listing.

What are the most popular rides for thrill-seekers?
Six Flags New England boasts 49 dry rides and 18 water rides, and is home to Superman: Ride of Steel — voted the best steel coaster in the World.  See our top thrill rides. 

Are there rides for small children to enjoy?
Six Flags New England is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page.

What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website, and on signs posted at each ride.

What is The Flash Pass and how does it work?
The Flash Pass is an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions.  Learn more about Flash Pass.

What is your loose article policy?
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of the following rides: Superman: Ride of Steel; Batman — Dark Knight; Mind Eraser. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line.


What is considered exceptional size where rides are concerned?
Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations. 

Are there restrictions for guests with casts?
Guests with casts cannot ride Cat Woman's Whip, Cyclone, Stampede Bumper Cars and Taz's Daredevil Drop.  Casts must be below the elbows and knees so that guest are able to bend their limbs in order to ride all other park rides.  Casts cannot restrict ride restraints in any way.

Are there restrictions for guests with prosthetic devices?
There are restrictions on certain rides, depending on the prosthetic device.  To ride Superman: Ride of Steel, a guest can have no more than one prosthetic arm.  Taz's Daredevil Drop does not allow for any prosthetic limbs.

Some rides require that a child be accompanied by an adult or responsible person. How are these defined?
Please refer to specific guidelines posted at the entrance of every ride.

Who designs Six Flags New England's rides?
Six Flags New England's rides are designed and built by a variety of sources. Six Flags engineers work with industry experts and worldwide leading manufacturers to create thrilling rides for your family's enjoyment.  None of the rides are built in-house. 

How many roller coasters does Six Flags New England have?
Six Flags New England has 10 coasters and is home to the #1 Steel Coaster on the Planet, Superman: Ride of Steel.  Please visit our rides page for a complete list.

What are the height requirements for the roller coasters?
The height requirements vary for each roller coaster. The requirements are listed online, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.

What is Six Flags New England's oldest existing roller coaster?
The oldest existing roller coaster at Six Flags New England is the Thunderbolt built in 1941.

How tall are the roller coasters?
The tallest roller coaster at Six Flags New England is Superman: Ride of Steel that rises 208 feet into the air and, thanks to an underground tunnel, plunges 221 feet!

How fast are Six Flags New England's roller coasters?
The fastest roller coaster at Six Flags New England is Superman: Ride of Steel that travels between 70 and 85 mph depending on weight and temperature.

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TRIP PLANNING

Which hotels are close?
Please see our lodging page for more information.

What are the best days to visit?
Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.

Is there a place where I can leave my pets?
Pets are not permitted in the park, with the exception of service animals. Six Flags New England does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags New England will call Animal Services to rescue your pet at your expense, which may also result in prosecution. Many of our lodging partners gladly accept pets at their hotels.   

What is the weather like?
The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings. Store it in the park's lockers.

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TIPS AT A GLANCE

Admission Values
The best way to visit Six Flags New England is often — with a Six Flags Season Pass. Available online or at our front gate, get a Season Pass and visit as often as you want for as long as you choose. One-day tickets are also available.

Adverse Weather Conditions/Rain
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Alcoholic Beverage Policy
No alcoholic beverages are allowed to be brought into Six Flags Parks. Beer can be purchased at several dining areas throughout the park.  Six Flags New England asks that Guests remain in the dining area while they finish their drink and to please drink responsibility.  Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages.  Additionally, consumption of alcoholic beverages is not allowed anywhere in the Guest parking lot.

Attendance/Best Days to Visit
Thousands of guests from all over the region visit Six Flags New England throughout the Spring, Summer and Fall. Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.

Automatic Tellers (ATMs)
ATMs are located throughout the park: on Main Street next to Ben & Jerry's; outside Looney Tunes Emporium; outside the Comical Caps Shop by Shipwreck Falls; outside the front gate next to the Will Call window at Group Sales; METROPOLIS Arcade in DC Adventures; outside Candy Cabin; next to Papa John's in the Wiggles Area; inside Hurricane Harbor at Monsoon Marge's Gift Shop, at the Coral Reef Grill and at the Tiki Bar.

Checks, Traveler's Checks and Money Orders
Checks and Money Orders are not accepted at Six Flags New England. Cash, Traveler's Checks, Credit Cards and Debit Cards are accepted.

Children's Official Measurement
Ride operators have the final say in height measurements. Height restrictions are listed online and in our Park Map & Guide, which you will receive when you enter Six Flags New England.

Credit Cards
We accept Mastercard, Visa, Discover, and American Express.

Currency Exchange
We do not offer a Currency Exchange.

Dress Code
In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags America strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in Hurricane Harbor waterpark. Park admission may be denied if clothing is deemed by management to be inappropriate.

First Aid
First aid stations are located in Crack Axle Canyon just up the hill from Big Ben's and in Hurricane Harbor behind Monsoon Marge's Gift Shop.

Gift Certificates
No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.

Group Sales
Enjoy great rates for groups and relax with a catered meal in your own private picnic area.  For more information, visit our groups page or call 1.800.370.7488 ext. 2 for groups of over 100.  Annually, we host hundreds of groups from business, school, union, church and social organizations. Call one of our catering specialists today to book your memorable event.

Guests of Exceptional Size
Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations. For your convenience, a one-time height check is available at Guest Relations and Lost Parents, so our smaller guests don't have to be re-measured at each attraction.

Service Animals
Pets are not permitted in the park, with the exception of service animals.

Kids' Meals
Kids' Meals are available at the Looney Tunes Commissary in Looney Tunes Movie Town, at Papa John's in Wiggles World, at the Superhero Grill in DC Adventures, the Red Schooner in Hurricane Harbor, and the Yummy Yummy Café in Wiggles World.

Laser Pointers
For the safety of our Guests and employees, laser pointers are not permitted.

Line Jumping
Line jumping is strictly prohibited. Guests are not permitted to save places in line or exit the line and return for any reason. Violators may be ejected from the park without refund.

Loose Articles
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of the following rides: Superman: Ride of Steel; Batman - The Dark Knight; Mind Eraser. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line.

Military Discount
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.

Paging/Pagers
For safety reasons, we do not page for lost parties or children.

Recommended Meal Times
Dining areas are open during park hours. We recommend eating at off-peak times for lunch and dinner.

Recreational Wheels (rollerskates, skateboards, etc.)
No recreation wheels, including Heelys and other tennis shoe style roller skates are permitted at Six Flags New England.

Re-entering the park
Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate, including season passholders. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.  Season Passes are only valid to scan once per day.

Rider Safety Guide
There is an inherent risk in participating in any amusement ride. We expect riders to exercise good judgment and act in a responsible manner. Guests must also obey all oral and written warnings, and properly use all ride safety equipment provided. Guests who do not comply with ride rules may be ejected from the park without refund.  Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

Sun Protection
We recommend wearing sunscreen at all times. Sunscreen is available for purchase at the park.

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