Guest Relations

We want to make sure you have a great time at Six Flags Magic Mountain. So we're available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations, located in Six Flags Plaza, and our helpful staff will be happy to assist you with Park information.

PARK SECURITY

Your safety is our priority. All Guests are required to pass through metal detectors and have their bags inspected. You should leave inappropriate items at home or in your car.

SEVERE WEATHER

For your safety, we may need to close certain rides during severe weather. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather.

PARK ANNOUNCEMENTS

Personal pages cannot be broadcast through the Park, but you can leave messages for other members of your party at Guest Relations.

LOST PARENTS

There are no lost children at Six Flags Magic Mountain, only lost parents. If your child becomes separated from your group, contact the nearest host/hostess or security officer or visit Guest Relations. Before you enter the park, be sure to tell children to contact a host or hostess for assistance if their parents become lost.

GUESTS WITH DISABILITIES

For information on services offered to guests with disabilities, please visit Guest Relations located in Six Flags Plaza, where representatives will be pleased to help personalize your visit. Pick up our "Guest with Disabilities Guide," a handout that provides detailed information on accessibility of rides, shows, games, shops and restaurants. Other services include telecommunications devices (TDD), which are available at Guest Relations and First Aid. Assisted listening devices are also available at Guest Relations.

DONATIONS/COMMUNITY RELATIONS

Six Flags Magic Mountain is happy to donate two park tickets per year to qualified non-profit organizations, in order to assist their fund-raising efforts.

Valid organizations

• Non-profit groups
  
• School groups raising funds for equipment or Sober Graduation events
  
• Church/youth/scholarship programs
  
• Organizations raising funds for other charities

Guidelines

• Requests must be made at least 60 days before, and no more than four months ahead of the event
  
• No faxes will be accepted
  
• All submissions must be on organizational letterhead—no photocopies will be accepted
  
• Must include non-profit ID number (if applicable), event date, purpose of event, and what the tickets and funds will be used for

No donations will be made to individuals, families, company employee events, class reunions, or proms. Due to the high volume of requests, we cannot confirm receipt of letters or provide status. Declined requests will not receive a response.

Mail requests to:
Six Flags Magic Mountain
Attn: Donations
PO Box 5500
Valencia, CA 91385