FAQs
We're always happy to answer your questions about The Great Escape. Here are some questions we get a lot. For your convenience, we've sorted the Frequently Asked Questions:
GENERAL INFORMATION
When does the park open?
Click here for the operating calendar.
What are the operating hours?
For more information, see our park calendar.
What are the current ticket prices?
The Great Escape offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.
What special events are planned for this year?
Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.
Does The Great Escape have live shows?
Nothing provides more lasting memories than a great show, especially when shared with friends and family. That's why, in addition to the most thrilling rides on the planet, you'll find a wide variety of top-shelf entertainment right here at the park. Concerts. Characters. Parades. The kind of entertainment you'll be talking about for years to come. For shows, please visit our entertainment page or events page.
What kinds of food does the park have?
From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. The Great Escape proudly serves Coca-Cola products throughout the park for your enjoyment as well. Check out our food listings page.
How do I get information about The Great Escape and the area?
You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging.
Where can I get a map of the park?
Our park map is available online. In addition, once you arrive at The Great Escape, there are park maps available as soon as you enter the park. They are also available at Guest Relations.
What types of jobs does The Great Escape offer and how do I apply?
The Great Escape has positions in various departments, and you may find this information and apply online.
What is the mailing address and phone number?
The Great Escape
Route 9, P.O. Box 511
Lake George, NY 12845
(518) 792-3500
What is the email newsletter and how do I receive it?
The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts. Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox. Join now!
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PARK INFORMATION
Is smoking permitted in the park?
Smoking is allowed in designated areas only – on the blue benches. E-cigarettes may only be used in designated smoking areas. Violators will be ejected without warning or a refund.
Do you rent strollers and wheelchairs?
Strollers, wheelchairs and electric convenience vehicles are available for rent just inside the main entrance, on a first-come, first-served basis. To rent these items, a valid driver's license, state identification, military identification, or major credit card may be required. A renters fee and deposit is also required.
Does The Great Escape have automatic tellers (ATMs)?
ATMs are located throughout the park. Please refer to a park map for specific locations.
Is there a place to store my belongings inside the park?
There are plenty of lockers available for rent in the International Village stroller rental store, upper and lower Splashwater Kingdom and across from The Blizzard next to the SkyCoaster.
What happens if I lose something while at the park?
Claim or report your lost items at Lost Parents/Lost and Found. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. The Great Escape is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days.
What happens if it rains?
The park contains all types of activities, many of which are not dependent upon good weather, including indoor shows, games and arcades. While some rides and shows may close due to rain or wind, these rides and shows are opened as soon as the weather clears. Refunds and rainchecks are not offered.
What is the GO FAST Pass and how does it work?
The GO FAST Pass allows you to enjoy your day at The Great Escape by avoiding lines at your favorite rides. Learn more about the GO FAST Pass.
My family will be visiting. What can we all do together?
There are plenty of rides and activities you and your family can enjoy together while visiting The Great Escape. Stop by Hospitality for help planning your day at the park.
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group. We suggest that you get a one-time height check wristband for your children, available at Guest Relations, all security information booths and major rides. Your cell phone number can be written on the wristband in case your child becomes separated from you.
Where can I find information for guests with disabilities?
Visit our guest relations page for information on accessibility at The Great Escape.
May I bring my own food and beverages into The Great Escape?
No outside food, beverages or coolers are allowed to be brought into The Great Escape. However, sealed bottles of water are allowed (limite one per person) and exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.
How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get a hand stamp before they leave the park at the exit/re-entry gate. When Guests return to the park they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Tampering with the hand stamp is a violation of The Great Escape policies and is strictly forbidden.
Does The Great Escape have a dress code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, The Great Escape strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Park admission may be denied if clothing is deemed by management to be inappropriate.
What is The Great Escape's alcoholic beverage policy?
No alcoholic beverages are allowed to be brought into The Great Escape. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at The Great Escape. Guests are prohibited from taking beer or wine purchased in the park out through the front gate.
Are laser pointers permitted at The Great Escape?
For the safety of our Guests and employees, laser pointers are not permitted.
Are pets permitted at The Great Escape?
Pets are not permitted in the park, with the exception of service animals. Visit Guest Relations for local kennel information.
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PRICING & ADMISSION
What are the current ticket prices?
The Great Escape offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.
What does my admission ticket include?
Your admission ticket includes all rides, shows and attractions. Additional charges apply to the SkyCoaster, Go-Carts, Turbo Bungy and the Rock Climbing Wall.
Does my child need a Season pass or daily ticket?
Children two-years-old and younger receive free admission to The Great Escape. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
Does The Great Escape offer a discount on admission for groups?
Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page.
How much is parking?
Prices for parking can be found here.
Do you offer a non-rider discount?
No, The Great Escape is a pay one price facility. Because of the breadth of entertainment offered for all ages, The Great Escape maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.
I am having a problem with my online ticket order. What should I do?
Please contact (407) 261-4290.
What should I do if I can't print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.
What if I have an unused daily ticket that has expired?
The Great Escape admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full-price regular admission at the Guest Relations office on your next visit to the park during the current season. You will need to visit Guest Relations when you arrive at the park.
What if I have an unused season pass from a prior season?
Unused and unprocessed Season Passes may be upgraded to a current Season Pass for a fee.
Besides cash, what other forms of payment does The Great Escape accept?
The Great Escape accepts Discover, Mastercard, Visa, and American Express credit cards. /global/include/touts/paymentoptionstout.html
Is there a discount for Discover® Cardmembers?
Discover® Cardmembers save 5% instantly at Six Flags online and around the park on Season Passes, admission tickets, parking, food, merchandise, THE FLASH Pass, VIP Tours and more. Discount is not valid for Group Sales, online orders of more than 10 one-day tickets and select in-park purchases.
Is there a discount for AAA members?
AAA members receive $5 off the general admission with the "Show Your Card
and Save" program when presenting your membership card at any of our ticket
booths (good for up to four discounted tickets). AAA members also receive a
10% discount on merchandise purchases of $15 or more.
Do you offer a Travel Agent discount?
Group Rates are available for travel related groups through our Group Sales office.
Do you offer military discounts?
Most military bases offer discounted admission tickets at their MWR/ITR offices. Military discount is $5.00 off the general admission ticket, up to four guests when Military ID is shown.
Do you offer rain checks?
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.
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ONLINE PURCHASES
Why can't I view the online store?
This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! Note: there is a $5.99 fee per transaction.
- You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.
- You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.
- If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).
- For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
What if I cannot print my ticket(s)?
Please be sure to read your email receipt for complete instructions. If you have not yet assigned names and printed your tickets, refer to your email receipt for instructions (which contains a link to the ticket registration page URL).
Please check your printer:
- Check to make sure your printer is plugged in, properly connected and turned on.
- Make sure that all color and black ink cartridges contain ink and are working properly.
- If you are not sure that you have ink, please print a test page such as an email or a photograph.
You will need to bring the following:
- The credit card used to purchase these tickets.
- Photo ID.
- Your email receipt or your order confirmation number.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you.
You will need to bring the following:
- The credit card used to purchase these tickets.
- Photo ID.
- Your email receipt or your order confirmation number.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.
Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:
- The credit card used to purchase these tickets.
- Photo ID
- Your email receipt or your order confirmation number.
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
What is the refund policy?
Tickets, season passes and all vouchers purchased on this site are
non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.
The Great Escape does not offer cancellations, refunds, rain checks or exchanges.
Because The Great Escape occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.
Why did I receive a special online offer via email, but my friend didn't?
Like many companies, The Great Escape occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
What if I made a mistake when ordering items from this site?
Please note:
- Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
- The ecommerce call center staff cannot process a refund under any circumstances.
- Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.
- Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
How do I get my season passholder coupon book?
Pick up your passholder coupon book on your first visit to the park in the Spring of the current season. One per passholder. The coupon book can be picked up at season pass processing or Hospitality.
How can I purchase more than 10 Season Passes?
To order more than 10 Season Passes, please call (518) 792-3500 x3277.
How can I call Customer Support?
The Great Escape provides technical support by telephone 24 hours per day, 7 days per week.
Please note that e-commerce technical support agents cannot:
- Provide park specific information such as hours of operation.
- Provide detailed information about the entitlements associated with tickets and passes.
- Provide detailed information about events.
- Help with questions about purchasing merchandise.
- Agents cannot approve or process refunds immediately under any circumstances.
What is the Buy Now, Pay Later payment plan?
It is a deferred billing program offered through 2013 where you could buy Season Passes and pay nothing until 2013. See the Buy Now, Pay Later terms.
Buy Now, Pay Later Terms and Conditions:
The Buy Now, Pay Later payment plan is offered online for select Season Passes to participating Six Flags parks. Buy select Season Passes at sixflags.com by January 1, 2013 and pay nothing until March 1, 2013. Using the Buy Now, Pay Later payment plan to purchase a Season Pass constitutes the purchaser�s agreement to these Terms and Conditions. Please be sure to add noreply@tickets.sixflags.com to your address book and check your spam folder.
Season Passes and online purchases are non-refundable and non-transferable. Failure to complete the payment on March 1, 2013 will result in the deactivation of the Season Pass(es) and the purchaser may not use any Season Pass in the order until such time that payment is made in full. Season Passes that are deactivated for non-payment may only be reactivated within 90 days of deactivation or the deactivation will become permanent.
All Buy Now, Pay Later purchases will be billed in full to the initial credit card on March 1, 2013. Payments declined for processing for any reason will be retried once after a 7-day grace period. Notice of the declined payment will be sent via email to the purchaser at the email address provided at the time of original purchase, with instructions on how to update payment information at sixflags.com/payments. Should the purchaser fail to correct the declined payment for any reason by March 9, 2013 all Season Passes made in the original purchase will be deactivated. A deactivated status notice will be sent to the purchaser via email with instructions to make payment by visiting the Payment Portal at sixflags.com/payments. The purchaser will be required to make payment in full before any of the Season Passes can be activated.
You may visit sixflags.com/payments to change your payment type or even pay the full amount early. Changes in method of payment and early payment must be made no later than February 27, 2013 to ensure that they are processed prior to March 1, 2013.
The one-time online processing fee applies to online orders. There are no interest fees for using the Buy Now, Pay Later payment plan. Park rules apply to all Season Passes purchased through Buy Now, Pay Later. Season Passes are only valid for 2013 operating season.
If a purchaser chooses to buy Season Passes and additional items within the same online order, then only the Season Passes and Season Parking (if purchased) are entitled to deferred payment using the Buy Now, Pay Later plan. Any other items in the order must be paid for in full at the time of checkout.
What is the Easy Payment Plan?
A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.
RIDE INFORMATION
How many rides does The Great Escape have?
The Great Escape has over 135 rides, shows and attractions. Learn More.
What are the most popular rides for thrill-seekers?
Thrill-seekers are sure to enjoy one of our amazing roller coasters. We have a variety of out of this world coasters, including Boomerang Coast to Coaster, Skycoaster, and The Comet. Visit our rides page for a complete listing.
Are there rides for small children to enjoy?
The Great Escape is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page.
What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our web site, and on signs posted at each ride.
What is the GO FAST Pass and how does it work?
The GO FAST Pass allows you to enjoy your day at The Great Escape by avoiding lines at your favorite rides. Learn more about the GO FAST Pass .
What is your loose article policy?
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. The Great Escape and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform rides. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line.
What is considered exceptional size where rides are concerned?
Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.
Are there restrictions for guests with casts?
Guests with casts below the elbow or knee are permitted to ride as long as they do not get in the way of the ride's safety devices.
Are there restrictions for guests with prosthetic devices?
There are restrictions on certain rides, depending on the prosthetic device. Please visit Guest Relations to pick up our ADA Guide.
Some rides require that a child be accompanied by an adult or responsible person. How are these defined?
Please refer to specific guidelines posted at the entrance of every ride.
Who designs The Great Escape's rides?
The Great Escape's rides are designed and built by a variety of sources. Along with Six Flags engineers, we work with industry experts and worldwide leading manufacturers to build thrilling rides for your family's enjoyment.
How many roller coasters does The Great Escape have?
The Great Escape has 6 thrilling roller coasters. Check out our rides page for more information. Learn more.
What are the height requirements for the roller coasters?
The height requirements vary for each roller coaster. The requirements are listed here, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.
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TRIP PLANNING
Which hotels are close?
Please see our lodging page for more information.
Is there a place where I can leave my pets?
Stop by Guest Relations for local kennel information.
What is the weather like?
The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings. Store it in the park's lockers.
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TIPS AT A GLANCE
Admission Values
The best way to visit The Great Escape is often — with a Great Escape Season Pass. Available online or at our front gate, get a Season Pass and visit as often as you want for as long as you choose.
Adverse Weather Conditions/Rain
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.
Alcoholic Beverage Policy
No alcoholic beverages are allowed to be brought into The Great Escape. Alcoholic beverages can be purchased in the park but may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages, and proper identification is required to purchase and/or consume alcoholic beverages at The Great Escape.
Automatic Tellers (ATMs)
There are several ATM's located throughout the park for your convenience.
Checks, Traveler's Checks and Money Orders
Traveler's Checks are accepted at all park locations.
Children's Official Measurement
Height restrictions are listed online and in our Park Map & Guide, which you will receive when you enter The Great Escape. You may also refer to specific guidelines posted at the entrance of every ride. And, certainly any ride operator or attendant can measure any person at any time.
Credit Cards
We accept Discover, Mastercard, Visa, and American Express.
Currency Exchange
We do not offer a Currency Exchange.
Dress Code
In keeping with our family-friendly atmosphere, and for health and safety reasons, The Great Escape strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in the water park area. Park admission may be denied if clothing is deemed by management to be inappropriate.
First Aid
We staff a first aid facility with certified EMTs during park operating hours. For assistance, ask any Great Escapes team member.
Gift Certificates
Daily ticket, VIP Tours and Season Pass certificates may be purchased online. Please visit our tickets page.
Group Sales
Groups of 15 or more people are eligible for a group discount. You may visit the Groups page.
Guests of Exceptional Size
Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.
Kids' Meals
Most restaurant locations offer great options for our young Guests.
Laser Pointers
For the safety of our Guests and employees, laser pointers are not permitted.
Line Jumping
Line jumping is strictly prohibited. Guests are not permitted to save places in line or exit the line and return for any reason. Violators may be ejected from the park without refund.
Loose Articles
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. The Great Escape and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of rides. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line.
Military Discount
Most military bases offer discounted admission tickets at their MWR/ITR offices. The military discount is $5.00 off the general admission ticket. Up to four guests may have this discount when your Military ID is shown.
Paging/Pagers
The Great Escape does not have a paging system. However at any time Guests may leave a written message for members of their party at Guest Relations.
Recommended Meal Times
To beat the crowds we recommend eating around 11:00a.m. for lunch and 5:00p.m. for dinner.
Recreational Wheels (rollerskates, skateboards, etc.)
No recreation wheels, including Heelys and other tennis shoe style roller skates, are permitted at The Great Escape.
Re-entering the park
Guests who leave the park, and plan to return, must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of The Great Escape's policies and is strictly forbidden.
Rider Safety Guide
Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.
Service Animals
Pets are not permitted in the park, with the exception of service animals. Visit Guest Relations for local kennel information.
Sun Protection
Sun protection is strongly recommended. Sunscreen may be purchased at most park retail locations.
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If you don't see your answer here, feel free to call us at (518) 792-3500 x3269. For technical questions about your online ticket order, call (407) 261-4290.
