FAQs
We're always happy to answer your questions about Six Flags. Here are some questions we get a lot. If you don't see your answer here, feel free to call us at (518) 792-3500.
GENERAL INFORMATION
When does the park open?
What are the operating hours?
What are the current ticket prices?
What concerts are planned for this year?
What special events are planned for this year?
Which hotels are close?
PARK INFORMATION
Is smoking permitted in the park?
Do you rent strollers and wheelchairs?
Is there a place to store my belongings inside the park?
Are there rides for small children to enjoy?
My family is visiting with small children, but the adults wish to ride some of the roller coasters. Do you have any special arrangements for us?
What happens if I lose something while at the park?
What happens if it rains?
What ride restrictions are there?
What is a Flash Pass and how does it work?
My family will be visiting. What can we all do together?
What are the most popular rides for thrill-seekers?
TICKETS AND SEASON PASSES
I am having a problem with my online ticket order. What should I do?
I placed an order online, and got a confirmation number, but then I couldn't print my tickets. What should I do?
Does my child need a Season Pass or ticket?
I cannot purchase Season Passes online because I do not live within 300 miles of the park. What should I do?
What if I have an unused daily ticket that has expired?
What if I have an unused Season Pass from a prior season?
Do you offer military discounts?
GENERAL INFORMATION
When does the park open for the season?
Click here for the operating calendar.
What are the operating hours?
Please view our calendar to see operating hours.
What are the current ticket prices?
The Great Escape and Splashwater Kingdom offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.
What concerts are planned for this year?
Great concerts are held throughout the season. Visit our events calendar for current concert listings, and check back throughout the season, as we continuously add performances to our lineup.
What special events are planned for this year?
Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.
Which hotels are close?
The Six Flags Great Escape Lodge and Indoor Water Park sits in close proximity to the park. Guests of the Lodge receive discounted tickets to the theme park. See our lodging page for more information.
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PARK INFORMATION
Is smoking permitted in the park?
Six Flags allows smoking only in areas identified as designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited.
Do you rent strollers and wheelchairs?
Available for a nominal charge, on a flat-price basis in the wagon and stroller rental, located in International Village.
Is there a place to store my belongings inside the park?
Locker rentals are available in the Fest Area, near the Bobsled, in the International Village, and in Splashwater Kingdom. Subject to availability. They may not be reserved in advance. There is a nominal daily charge, plus a refundable key deposit. Water park lockers close when the water park closes, which is before the theme park. All items must be removed at this time, or the key deposit will be forfeited.
Are there rides for small children to enjoy?
The Great Escape and Splashwater Kingdom is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids' page.
My family is visiting with small children, but the adults wish to ride some of the roller coasters. Do you have any special arrangements for us?
When you first visit the park, stop by Guest Relations. Our Child Swap Program enables adults visiting with small children to enjoy our more popular roller coasters, while the other members with the program take the children to enjoy pint-sized fun.
What happens if I lose something while at the park?
Claim or report your lost items at Lost Parents/Lost and Found located in the International Village. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. For information regarding a lost article, please call (518) 792-3500.
What happens if it rains?
The park contains all types of activities, many of which are not dependent upon good weather, including indoor shows, games and arcades. While some rides and shows may close due to rain or wind, these rides and shows are opened as soon as the weather clears. Refunds and rainchecks are not offered.
What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our Web site, and on signs posted at each ride.
What is Flash Pass and how does it work?
Flash Pass is an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions. Learn more about Flash Pass.
My family will be visiting. What can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting The Great Escape and Splashwater Kingdom. Stop by Guest Relations for help planning your day at the park and a copy of your Guide to Family Fun at The Great Escape and Splashwater Kingdom. We have even more ideas on our tips for family fun page.
What are the most popular rides for thrill-seekers?
The Great Escape and Splashwater Kingdom boasts 135 rides, shows and attractions including six roller coasters and the brand new Mega Wedgie. Plan to ride our most popular rides early in the day or after 6 pm. Visit our all rides page for a complete listing.
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group. We suggest that you get a one-time height check wristband for your children, available at Guest Relations, all security information booths and major rides. Your cell phone number can be written on the wristband in case your child becomes separated from you.
Do you have a place for nursing mothers to feed their babies?
Staff is available during park hours to answer questions or help with special needs at the Hospitality Center, located in International Village.
Where can I find information for guests with disabilities?
Visit our guest relations page for information on accessibility at The Great Escape and Splashwater Kingdom.
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TICKETS AND SEASON PASSES
I am having a problem with my online ticket order. What should I do?
Please contact Six Flags Guest Relations by telephone at (518) 792-3500 x3337.
I placed an order online, and got a confirmation number, but then I couldn't print my tickets. What should I do?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to The Great Escape and Splashwater Kingdom. A guest does not need a season pass until turning three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
I cannot purchase Season Passes online because I do not live within 300 miles of the park. What should I do?
Our online system requires that the billing address for the purchase be within a 300-mile radius of the park. If you live outside that radius and need to purchase Season Passes, we can fulfill your order from the park via mail or fax order. Please click here for more information on placing a Season Pass order.
What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full-price regular admission at the Guest Relations office on your next visit to the park during the current season. You will need to visit Guest Relations when you arrive at the park.
What if I have an unused season pass from a prior season?
Unused and unprocessed 2007 Season Passes may be upgraded to a 2008 Season Pass for a fee.
Do you offer military discounts?
We do not provide a military discount. Please contact your base or station for discounted rates.
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