Guest Relations
We want to ensure you have a great experience at Six Flags Great America. So we're available to answer questions, offer advice, and hear your suggestions. Visit us at the Guest Relations kiosk at the Main Gate, and our helpful staff will be happy to assist you with lodging and park information.
PARK SECURITY
Your safety is our top priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car. Please note that weapons, including knives, are not permitted inside the park.
SEVERE WEATHER
For your safety, certain rides may need to close during severe weather. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather.
PARK ANNOUNCEMENTS
We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.
LOST CHILDREN
We encourage you to establish a meeting place in case your group becomes separated. If your child gets lost or separated from your party, contact the Six Flags employee or security officer for assistance. You can also visit Lost Parents in Hometown Square, across from The Orbit and near the changing rooms in Six Flags Hurricane Harbor.
GUESTS WITH DISABILITIES
We strive to provide mainstream access wherever possible, including wheelchair rentals and special access passes. Please note that Segways are not permitted in the park. Please stop by Guest Relations to pick up a Guidebook for Guests with Disabilities for more information. Hearing-impaired guests are welcome to use the TDD telephone at Guest Relations.
View our Guide to Rides and Attractions for more information regarding ride access, height restrictions and cautions & special requirements.
SEASON PASS
There will be a $15.00 charge for the replacement of a lost or stolen Season Pass.
