We want to ensure you have a great experience at Six Flags Great America. So we're available to answer questions, offer advice, and hear your suggestions. Visit us at the Guest Relations kiosk at the Main Gate, and our helpful staff will be happy to assist you with lodging and park information.
Your safety is our top priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car. Please note that weapons, including knives, are not permitted inside the park.
For your safety, certain rides may need to close during severe weather. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather.
We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.
We encourage you to establish a meeting place in case your group becomes separated. If your child gets lost or separated from your party, contact the Six Flags employee or security officer for assistance. You can also visit Lost Parents in Hometown Square, across from The Orbit and near the changing rooms in Six Flags Hurricane Harbor.
GUESTS WITH DISABILITIES
We strive to provide mainstream access wherever possible, including wheelchair rentals and special access passes. Please note that Segways are not permitted in the park. Please stop by Guest Relations to pick up a Guidebook for Guests with Disabilities for more information. Hearing-impaired guests are welcome to use the TDD telephone at Guest Relations.
We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.
SIX FLAGS SAFETY AND ACCESSIBILITY NOTICE
Our goal is to safely accommodate the needs of all Guests, including individuals with disabilities by providing equal access to rides and attractions.
Equal Access Passes are intended to accommodate Guests with mobility aides, service animals and legitimate disabilities that require alternative access to a ride. They are not designed to bypass or “skip” the lines and the wait will be equal to the posted wait times.
Individuals found to be fraudulently using the Equal Access Pass may be subject to civil penalties.
There will be a $15.00 charge for the replacement of a lost or stolen Season Pass.