FAQs
We're always happy to answer your questions about Six Flags
Discovery Kingdom. Here are some questions we get a lot. For your convenience, we've sorted the Frequently Asked Questions:
GENERAL INFORMATION
When does the park open for the season?
Click here for the calendar.
What are the operating hours?
For more information, see our park calendar.
What are the current ticket prices?
Six Flags Discovery Kingdom offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.
What special events are planned for this year?
Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.
Does Six Flags Discovery Kingdom have live shows?
Nothing provides more lasting memories than a great show, especially when shared with friends and family. That's why, in addition to the most thrilling rides on the planet, you'll find a wide variety of top-shelf entertainment right here at the park. Characters. Special Events. A one-of-a-kind parade. The kind of entertainment you'll be talking about for years to come. For shows, please visit our entertainment page or events page.
What kinds of food does the park have?
From Johnny Rockets hamburgers pizza, there are eateries for every taste conveniently located throughout the park. Salads are also available, plus delicious treats such as funnel cakes and ice cream. Six Flags Discovery Kingdom proudly serves Coca-Cola products throughout the park for your enjoyment as well. Check out our food listings page for more info.
How do I get information about Six Flags Discovery Kingdom and the area?
You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging.
Where can I get a map of the park?
Our park map is available online. Guests are also provided with a map upon arrival.
What types of jobs does Six Flags Discovery Kingdom offer and how do I apply?
Six Flags Discovery Kingdom has positions in various departments, and you may find this information and apply online.
What is the mailing address and phone number?
Six Flags Discovery Kingdom
1001 Fairgrounds Dr.
Vallejo, CA 94589
For general park information, please call (707)643-6722 or to reach our Administrative Offices, call (707)644-4000.
What is the email newsletter and how do I receive it?
The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts. Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox. Join now!
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PARK INFORMATION
Is smoking permitted in the park?
Six Flags Discovery Kingdom is smoke-free, so smoking is permitted in designated areas only. Please refer to park signs for designated smoking locations or ask a staff member.
Do you rent strollers and wheelchairs?
Strollers and wheelchairs are rented on a first-come, first-serve basis at are available between the Kingdom Market and Six Flags Photos.
Does Six Flags Discovery Kingdom have automatic tellers (ATMs)?
ATMs are located throughout the park. Please refer to a park map for specific locations.
Is there a place to store my belongings inside the park?
Locker rental is available at the park.
What happens if I lose something while at the park?
The lost children area and Lost and Found are located at Guest Services, near the Main Plaza. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. For information regarding a lost article, please call (707) 644-4000.
What happens if it rains?
The park contains all types of activities, many of which are not dependent upon good weather, including indoor shows, games and arcades. While some rides and shows may close due to rain or wind, these rides and shows are opened as soon as the weather clears. Refunds and rainchecks are not offered.
What is The Flash Pass and how does it work?
The Flash Pass is an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions. Learn more about Flash Pass.
My family will be visiting. What can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags Discovery Kingdom. Stop by Guest Relations for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags Discovery Kingdom. We have even more ideas on our tips for family fun page.
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center, located in the Explorer Outpost, where our employees will take children who have been separated from their family or group.
Where can I find information for guests with disabilities?
Visit our guest relations page for information on accessibility at Six Flags Discovery Kingdom.
May I bring my own food and beverages into Six Flags Discovery Kingdom?
No outside food, beverages or coolers are allowed to be brought into Six Flags Discovery Kingdom. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.
How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.
Does Six Flags Discovery Kingdom have a dress code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags Discovery Kingdom strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Park admission may be denied if clothing is deemed by management to be inappropriate.
What is Six Flags Discovery Kingdom's alcoholic beverage policy?
No alcoholic beverages are allowed to be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Six Flags Discovery Kingdom. Guests are prohibited from taking beer or wine purchased in the park out through the front gate.
Are laser pointers permitted at Six Flags Discovery Kingdom?
For the safety of our Guests and employees, laser pointers are not permitted.
Are pets permitted at Six Flags Discovery Kingdom?
Pets are not permitted in the park, with the exception of service animals.
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PRICING & ADMISSION
What are the current ticket prices?
Six Flags Discovery Kingdom offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.
What does my Six Flags Discovery Kingdom admission ticket include?
Your Six Flags Discovery Kingdom admission ticket includes all rides, shows and attractions.
Does my child need a Season pass or daily ticket?
Children two years old and younger receive free admission to Six Flags Discovery Kingdom. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year-old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
Does Six Flags Discovery Kingdom offer a discount on admission for groups?
Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page.
How much is parking?
Pricing for parking can be found here. Tram service is provided to and from the park's main gate.
Do you offer a non-rider discount?
No, Six Flags Discovery Kingdom is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, shows, and other entertainment.
What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full-price regular admission at the Guest Relations office on your next visit to the park during the current season. You will need to visit Guest Relations when you arrive at the park.
What if I have an unused season pass from a prior season?
Six Flags Discovery Kingdom Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.
Does Six Flags Discovery Kingdom sell gift certificates?
Daily ticket, VIP Tours and Season Pass certificates may be purchased online.
Besides cash, what other forms of payment does Six Flags Discovery Kingdom accept?
Six Flags Discovery Kingdom accepts Mastercard, Visa, Discover, and American Express credit cards.
Is there a discount for AAA members?
AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.
Do you offer a Travel Agent discount?
Yes, please contact the Tour & Travel office at evidal@sftp.com for more information.
Do you offer military discounts?
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.
Do you offer rain checks?
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.
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ONLINE PURCHASES
Why can't I view the online store?
This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!
- You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.
- You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.
- If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).
- For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
What if I cannot print my ticket(s)?
Please be sure to read your email receipt for complete instructions. If you have not yet assigned names and printed your tickets, refer to your email receipt for instructions (which contains a link to the ticket registration page URL).
Please check your printer:
- Check to make sure your printer is plugged in, properly connected and turned on.
- Make sure that all color and black ink cartridges contain ink and are working properly.
- If you are not sure that you have ink, please print a test page such as an email or a photograph.
You will need to bring the following:
- The credit card used to purchase these tickets.
- Photo ID.
- Your email receipt or your order confirmation number.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you.
You will need to bring the following:
- The credit card used to purchase these tickets.
- Photo ID.
- Your email receipt or your order confirmation number.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.
Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:
- The credit card used to purchase these tickets.
- Photo ID
- Your email receipt or your order confirmation number.
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
What is the refund policy?
Tickets, season passes and all vouchers purchased on this site are
non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.
Six Flags does not offer cancellations, refunds, rain checks or exchanges.
Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.
Why did I receive a special online offer via email, but my friend didn't?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
What if I made a mistake when ordering items from this site?
Please note:
- Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
- The ecommerce call center staff cannot process a refund under any circumstances.
- Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.
- Tickets purchased for park special events are only accepted at the gate for the day of the event.
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
How do I get my season passholder coupon book?
Pick up your passholder coupon book on your first visit to the park in the Spring, while supplies last.
How can I call Customer Support?
Six Flags provides technical support by telephone 24 hours per day, 7 days per week.
Please note that e-commerce technical support agents cannot:
- Provide park specific information such as hours of operation.
- Provide detailed information about the entitlements associated with tickets and passes.
- Provide detailed information about events.
- Help with questions about purchasing merchandise.
- Agents cannot approve or process refunds immediately under any circumstances.
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EASY PAYMENTS PLAN
What is the Easy Payments plan?
Easy Payments is a simple monthly payment plan designed to make Season Pass membership fit easily into anyone’s budget. The first payment will be made today. Subsequent payments will be charged monthly according to the specific schedule we will provide you with at the time of your purchase.
I just received Season Pass vouchers for my Easy Payments plan purchase. When will my payment cycle begin?
Your credit card is charged at the time of purchase for applicable taxes and the one-time online processing fee, and the first installment of the full purchase price. The remaining balance will be divided up into equal monthly payments.
What if I need to change credit cards or my credit card is lost or stolen?
You may visit sixflags.com/payments to change your payment type or even pay the full amount owed. Changes in method of payment and early payment must be made at least three days prior to the regular payment date shown in the Easy Pass Payment Schedule to ensure that they take effect prior to your next scheduled payment.
I received a notice that my Easy Payments Plan account has been deactivated. What should I do?
First visit the sixflags.com/payments portal. If necessary, update your payment information with a new credit card. Your card will be automatically reactivated after we receive your payment. If your payments appear to be up-to-date and your card is still deactivated, please contact us at (407) 557-2880 and we will help you resolve the issue.
What happens if I do not resolve payment after my Season Passes have been deactivated?
If the charge doesn’t go through, you have 90 days after deactivation to clear up the payment. After that time, the Pass can’t be reactivated and you will forfeit any amount that has already been paid.
Can I purchase other items through Easy Payments?
Easy Payments is only available for Season Passes and Season Parking (if purchased in the same order as Season Passes).
Can I pay off my purchase early?
You may visit sixflags.com/payments to pay off the full amount owed. Early payment must be made at least three days prior to the regular payment date shown in the Easy Pass Payment Schedule to ensure that it takes effect prior to your next scheduled payment.
May I cancel my Easy Payments Plan before I make all of the payments?
No. Easy Payment Plan purchases are non-refundable and non-transferable.
Can I remove a Season Pass member from my Easy Payments Plan account?
You may not remove individuals from your account.
Can I change an individual on my account to a different credit card?
All individuals on one account must be charged to the same credit card. If you have any issues, contact us right away. You can change the credit card number on your account if it is lost or stolen via the online payment portal at sixflags.com/payments.
Is my Season Pass membership transferable?
Season Pass memberships are not transferable at any time.
Please note that Easy Payments is a limited time offer. Season Passes available through Easy Payments are subject to change at anytime and may be discontinued without notice. If we choose to end the Easy Payments program, it will not affect Season Pass Holders who have already purchased using the payment plan. If you have a question that is not covered here please contact
us. Six Flags Online Technical Support is available 24 hours, 7 days a week, at
(407) 557-2880. See Easy Payments terms.
RIDE INFORMATION
How many rides does Six Flags Discovery Kingdom have?
Check out our all Rides page.
What are the most popular rides for thrill-seekers?
Six Flags Discovery Kingdom features world-class roller coasters and thrill rides, like Medusa, the tallest, fastest, longest and most technologically advanced roller coaster in Northern California! Plan to ride our most popular rides early in the day or after 6 pm. Visit our all rides page for a complete listing.
Are there rides for small children to enjoy?
Six Flags Discovery Kingdom is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page.
What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our Web site, and on signs posted at each ride.
What is The Flash Pass and how does it work?
The Flash Pass is a ride reservation system. Learn more about Flash Pass.
What is your loose article policy?
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of the following rides: Medusa; Kong; Roar; Pandemonium. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line.
What is considered exceptional size where rides are concerned?
Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.
Are there restrictions for guests with casts?
Guests with casts below the elbow or knee are permitted to ride as long as they do not get in the way of the ride's safety devices.
Are there restrictions for guests with prosthetic devices?
There are restrictions on certain rides, depending on the prosthetic device. Please visit Guest Relations to pick up our ADA Guide.
Some rides require that a child be accompanied by an adult or responsible person. How are these defined?
Please refer to specific guidelines posted at the entrance of every ride.
Who designs Six Flags Discovery Kingdom's rides?
Six Flags Discovery Kingdom's rides are designed and built by a variety of sources. Along with Six Flags engineers, we work with industry experts and worldwide leading manufacturers to build thrilling rides for your family's enjoyment.
How many roller coasters does Six Flags Discovery Kingdom have?
Check out our All Rides Page.
What are the height requirements for the roller coasters?
The height requirements vary for each roller coaster. The requirements are listed here, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.
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TRIP PLANNING
Which hotels are close?
Please see our lodging page for more information.
What are the best days to visit?
Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.
Is there a place where I can leave my pets?
Pets may not be tied to an unattended vehicle in the parking lot. Six Flags Discovery Kingdom does not offer a kennel service.
What is the weather like?
The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings. Store it in the park's lockers.
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TIPS AT A GLANCE
Admission Values
The best way to visit Six Flags Discovery Kingdom is often — with a Six Flags Season Pass. Available online or at our front gate, get a Season Pass and visit as often as you want for as long as you choose. One-day tickets are also available.
Adverse Weather Conditions/Rain
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.
Alcoholic Beverage Policy
Alcoholic beverages are not permitted to be brought on Six Flags Discovery Kingdom property.
Attendance/Best Days to Visit
The park is less crowded on week days especially Tuesdays, Wednesdays and Thursdays.
Automatic Tellers (ATMs)
There are several ATM's located throughout the park for your convenience.
Checks, Traveler's Checks and Money Orders
Traveler's Checks are accepted at all park locations. Money Orders and Checks may only be used when purchasing Six Flags Season Passes.
Children's Official Measurement
Height restrictions are listed online and in our Park Map & Guide, which you will receive when you enter Six Flags Discovery Kingdom. You may also refer to specific guidelines posted at the entrance of every ride. And, certainly any ride operator or attendant can measure any person at any time.
Credit Cards
We accept Mastercard, Visa, Discover, and American Express.
Currency Exchange
We do not offer a Currency Exchange.
Dress Code
In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags Discovery Kingdom strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in the water park area. Park admission may be denied if clothing is deemed by management to be inappropriate.
First Aid
We staff a first aid facility with certified paramedics during park operating hours. For assistance, ask any Six Flags team member.
Gift Certificates
Six Flags Discovery Kingdom sells "Dolphin Dollars" which are available in $1 increments. Dolphin Dollars may be purchased at the park and used at most retail, food and games locations. Dolphin Dollars may not be used to pay for parking or arcade games.
Gift certificates are also available for our animal interaction programs, Dolphin Discovery, Sea Lion Celebration and Trainer for a Day. For more information or to purchase a gift certificate, call 707-556-5216.
Group Sales
Groups of 15 or more people are eligible for a group discount. You may visit the Groups page.
Guests of Exceptional Size
Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.
Service Animals
Pets are not permitted in the park, with the exception of service animals.
Kids' Meals
Most restaurant locations offer great options for our young Guests.
Laser Pointers
For the safety of our Guests and employees, laser pointers are not permitted.
Line Jumping
Line jumping is strictly prohibited. Guests are not permitted to save places in line or exit the line and return for any reason. Violators may be ejected from the park without refund.
Loose Articles
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of the following rides: Medusa; Kong; Roar; Pandemonium. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line.
Military Discount
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.
Paging/Pagers
Six Flags Discovery Kingdom does not have a paging system. However at any time Guests may leave a written message for members of their party at Guest Relations.
Recommended Meal Times
To beat the crowds we recommend eating around 11:00a.m. for lunch and 5:00p.m. for dinner.
Recreational Wheels (rollerskates, skateboards, etc.)
No recreation wheels, including Heelys and other tennis shoe style roller skates are permitted at Six Flags Discovery Kingdom.
Re-entering the park
Guests who leave the park, and plan to return, must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.
Rider Safety Guide
Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.
Sun Protection
Sun protection is strongly recommended. Sunscreen may be purchased at most park retail locations.
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If you don't see your answer here, feel free to call us at (707) 644-4000 x216. For technical questions about your online ticket order, call (407) 557-2880.
