Guest Relations
We want to ensure you have a great experience at Six Flags America. So we're available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations at the front entrance, and our helpful staff will be happy to assist you with any park-related information.
PARK SECURITY
Your safety is our top priority. All guests are required to pass through an electronic security screening system at the front gates and have their bags inspected.
SEVERE WEATHER
For your safety, certain rides may need to close during severe weather. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather.
PARK ANNOUNCEMENTS
We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations
LOST CHILDREN
We encourage you to establish a meeting place in case your group becomes separated. If your child gets lost or separated from your party, contact the nearest Six Flags employee. You can also visit Lost Parents inside First Aid located on Main Street.
GUESTS WITH DISABILITIES
We strive to provide mainstream access wherever possible. Please stop by Guest Relations to pick up our Guide to Rides & Attractions for more information. Mobility and disability guidelines for certain rides and attractions have recently changed. Please view our Guide to Rides & Attractions for more information regarding ride access, height restrictions & special requirements.
Guests with casts will be able to ride most attractions in the park except SUPERMAN: Ride of Steel, Apocalypse, Mind Eraser, Batwing, THE JOKER’s Jinx, Skycoaster and water slides in Hurricane Harbor. Casts must be below the elbows and knees to ensure guest are able to bend their limbs in order to ride all other park rides. Casts cannot restrict ride restraints in any way. Additionally, leg casts may not be permitted on Sylvester’s Pounce & Bounce, The Great Chase, and Whistlestop Bus.
For guests with prosthetics, there are restrictions on certain rides, depending on the prosthetic device. The following attractions do not allow for prosthetic limbs: BATWING, SUPERMAN Ride of Steel, THE JOKER’s Jinx, Tower of Doom, Apocalypse, Mind Eraser, Wild One, and ROAR.
